AFRICAN FABRICS AUSTRALIA
Australia
Reviews (3)
customer service is outstanding and sales have increased through etsy too. highly recomended addition
worst customer service I have encountered in a long time it takes days generally 3-4 to get a problem fixed. and that is not good enough when you need to ship a package. a 4 day lag in shipping is likely to start giving my great customer service reviews a bad rating. rates are good interface is easy but that customer service makes me so frustrated every time. I'm going back to sendle they are much better and have good customer support.
Developer reply ·
Hi African Fabrics Australia, We are sorry to hear that you are frustrated. Last year was a busy time for us with many capacity constraints and we have since significantly invested in our support team so that they can better help merchants. We would like to put things right, so please do let us know if there is anything we can do to help and I will forward your concern to the correct person at Shippit. In the meantime, I hope we get another chance with you again soon. Best, Sarah Shippit
