Nestz Living
Australia
Reviews (2)
Horrible customer service.. they invited me to use their extra service to speed up my website. They promised to get job done within 2 weeks but ended up nothing done for 1 month. I would have given 0 star if possible
Developer reply ·
Hi Darwin, Concerned to hear about this. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. We are a small team working hard on providing the best of the services to our users and this is not the experience that we want you or any of our customers to have. We will send you a private email to sort this out. Best, PIU Team
The rates are good and booking system is all good but you can forget about good customer service especially billing related. Their apps are not very good compare to others when it comes to store with large SKU and different packaging dimensions.
Developer reply ·
Hi Nestz Living, Thank you for taking the time to leave a review and for sharing your concerns. We are glad that you are satisfied with our rates and booking system. Last year taught us a lot and we have significantly invested in our app as well as our support team so that they can better help merchants. We always look to continuously improve, so we are open to feedback. If there is any assistance that can be offered, please let us know, and I will forward your concern to the correct person at Shippit. In the meantime, I hope we get another chance with you again soon. Kindest regards, Sarah Shippit
