Goblin Clan Games
United States
Reviews (3)
Customer service is rude and unhelpful. This is also the only app on the market that can’t sync orders correctly. When multi item orders sync they get broken out into multiple orders.
Developer reply ·
Hello, we sincerely apologize for any inconvenience caused by your experience. Our customer support team works diligently to assist all users to the best of their abilities. Please understand that our response times are aligned with European business hours, which may result in delays for users in different time zones. Regarding our "order transfer" feature, it is still currently marked as "Beta" as of May 2022. Despite this, it does enable the transfer of orders to Shopify, generating one order in Shopify per each order line created in connected channels. We acknowledge that there is room for improvement, and we are actively working on enhancing this feature. We will keep all users informed of updates through our monthly newsletter. It is important to note that while order transfer is a part of our offering, Nembol primarily focuses on easily listing products and syncing inventory, which are the key features we market. If there is anything else we can do to support you, please do not hesitate to let us know. We appreciate your feedback and value your continued partnership. Thank you.
Great app! Would be nice if it didn't spam for reviews and require 100 characters for a review to stop said spam, though.
This app absolutely blows away the eBay sales channel! I had issues for years with the free sales channel. Thanks to this app, when I want to change something I can now make bulk editing and bulk corrections quickly and easy. The support is amazing as well!
Developer reply ·
Thank you, Goblin Clan Games, for leaving us such an excellent review. We are glad that you loved our services, We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. We try to build the app much more accessible and keep trying to reduce the marketplace's settings' complexity. eBay is a big marketplace, so we are always available to provide 24*7 support via email, calls, Skype, WhatsApp, Online Live chat system. We explain the flow & the procedure of the app to make you familiar with the app. The account manager is always available to serve you in all possible ways. Feel free to reach out to us anytime!! Team CedCommerce!!
