BlauKe
United States
Reviews (5)
Awesome support!
Developer reply ·
Thank you very much for sharing the awesome review with us, We are happy to see that our app match with your need and works great in your store. For any further queries, feel free to contact us at support@webcontrive.com or via in-app live chat, we are always happy to help you.
Excellent Support! Great app!
UPDATED REVIEW: Invalid Tracking Numbers that negatively impacted my Amazon account, Late Shipments, and Overcharges They should be called BugHero as their system is always making some mistakes due to some bug. I first rated ShipHero 5-stars due to their outstanding customer support. But after 3-4 months of using them unfortunately I have to update this review. Their system is incredibly buggy. They ship with DHL Ecommerce which is a very incompetent carrier that not only ships incredibly slow but also generates invalid tracking numbers. Then ShipHero updated these invalid tracking numbers to my Amazon account and I got slapped a few times by Amazon with notifications of high invalid tracking rates and this put my account at risk. I then deactivated my ShipHero/Amazon connection and did it all manually. This is a very cumbersome process with ShipHero as they have no option to do it in their app. You have to download a csv file, fill it and upload it. After more than one month since I signaled this, they still haven't resolved the issue. In fact it's worse. They provided invalid tracking numbers for 5 orders and now they barely answer. I keep asking them to provide me the correct tracking numbers and they just won't answer me and when they do, they tell me to hold as they are dealing with multiple clients, even though I contacted them a day before. My orders are now past the allowed processing time on Amazon, so again I will be slapped by Amazon for late shipments. One other big issue with ShipHero is the overcharges. I found multiple overcharges and have sent them a list more than 2 months ago. They said that their warehouse team will look into it and get back to me. Nobody reached back. And when they do refund you an overcharge, they don't have any way to track it. They'll just say that they'll refund you on your next invoice, but when I asked about a way to track these refunds, whether on the invoice or somehow else, they just said that there's no way to track them. So I'll just have to take their word for it. Another big con, is that they are very expensive. I have one item that costs me $7.9 to ship with Amazon and almost $18 with ShipHero The only good thing about them is the Customer Support and that's only during the offpeak season.
Developer reply ·
We're so glad you're finding the app easy to use. And we're so grateful that Marina has been so helpful. We're proud of our ShipHero team.
Great app and Awesome support. The app is very easy to use and the support is very helpful, always happy to help with customizations or any other issues you might have
Developer reply ·
Thank you for this fantastic review! We are delighted to hear you find Opinew Product Reviews App UGC easy to use and that you've had a positive experience with our support team. Your feedback motivates us to continually provide exceptional customer service. If you need further assistance with any aspect of the App, please don't hesitate to reach out. Your feedback contributes significantly to our ongoing improvements. Best wishes, The Opinew Team
I used this app on my website (www.blauke.com) to audit what improvements I need to make. It offers a comprehensive report and tells you exactly where to improve.
