Opinew Product Reviews App UGC
by Opinew
View in Shopify App Store ↗Reviews (616)
Customer service responded quickly, and resolved my issue in less than 10 min.
Developer reply ·
Thank you for your fantastic 5-star rating! We truly appreciate your support and are thrilled to hear that you’re enjoying our Opinew Product Reviews App. If you have any feedback or suggestions, feel free to share. Your insights are always welcome! Best, The Opinew Team
Support has been very helpful in helping me set up Opinew integration for my site!
Developer reply ·
Thank you for your kind words! We're thrilled to hear that our support team was able to assist you with the Opinew integration for your site. Your satisfaction is our priority, and we're here to help whenever you need. If you have any more feedback or questions, please don’t hesitate to reach out. Best regards, The Opinew Team
The quality and speed of the response time impressed me greatly. They also installed the Opinew parts quickly for me. Segmedina tried her best to help us. Thank you so much.
Developer reply ·
We're thrilled to hear you had such a positive experience with our Opinew Product Reviews App UGC! Your feedback on the quality and speed of our service is much appreciated. It's great to learn we could impress you with our fast response and seamless installation. Remember, we're here for you anytime you need assistance or have queries. Thank you for taking the time to leave us a 5-star review. We hope to keep meeting your expectations! Best Regards, The Opinew Team
Good app, quick &supportive custom service. thank you!
Developer reply ·
Thank you for your wonderful review! We’re thrilled to hear that you find our app helpful and our support team quick and supportive. Your feedback means a lot to us, and we’re here to assist you anytime. Best regards, The Opinew Team
TOP!!!
Developer reply ·
Thank you for the fantastic review! We’re thrilled to hear that you think our app is top-notch. Your support means a lot to us, and we appreciate you taking the time to share your experience. If there’s anything more you’d like to see or any feedback you have in the future, feel free to reach out. Best, The Opinew Team
the support was amazing and fast to resolve my technical issue
Developer reply ·
Thank you for the fantastic 5-star rating! We truly appreciate your support and are thrilled to know you’re enjoying Opinew. If you have any feedback or suggestions in the future, feel free to share. Best, The Opinew Team
Developer reply ·
Thank you for the fantastic 5-star rating! We truly appreciate your support and are thrilled to hear that you are satisfied with our Opinew Product Reviews App. Your feedback encourages us to continue providing great service. Best, The Opinew Team
Developer reply ·
Thank you for the fantastic 5-star rating! We truly appreciate your support and are thrilled that you’re having a great experience with Opinew. Your feedback means a lot to us! Best, The Opinew Team
I was trying to get the app to work with my new theme and their support team worked quickly to get it working perfectly. Great support and app!
Developer reply ·
Hi there! We're delighted to hear that you recommend our Opinew Product Reviews App UGC. It's great that our solution fits your needs so well. We are also thrilled to hear that our team could quickly resolve the issue you encountered with your theme. Your positive feedback truly motivates us to keep up our hard work. We truly appreciate your 5-star review, as it helps us know we're on the right track with our service. Thanks for taking the time to share your experience! Best Regards, The Opinew Team
I really do not like the app. I find it slow and clunky, and lacks customizability, but Ken on the support team was very helpful.
Developer reply ·
Thank you for your feedback. We appreciate that you took the time to share your experience and we're glad to hear that Ken provided you with helpful support. We apologize for the issues you've faced with the app’s performance and customizability. Your insights are important to us, and we’re continuously working to improve the app. If you have any specific suggestions or concerns, please don’t hesitate to reach out to our support team again. We truly value your input. Best regards, The Opinew Team
Developer reply ·
Thank you so much for your 5-star rating! We’re thrilled to hear that you’re satisfied with our Opinew Product Reviews App. Your support means a lot to us! If you have any feedback or suggestions, feel free to share. Best, The Opinew Team
Can not import reviews anymore. You have to message them and they will import the reviews manually and we have been waiting for 5 months now. The reviews widget is also not working and pulling reviews from 2020 even after the issue was reported to their customer service team. We had to remove the widget. The app is very glitchy.
Developer reply ·
We're truly sorry to hear about the difficulties you’ve encountered with our app. It’s concerning to learn that your import requests have not been resolved after such a long wait, and that you're experiencing ongoing issues with the reviews widget. We understand how frustrating this can be and appreciate you sharing your experience. Please know that we take your feedback seriously, and we encourage you to reach out to our support team for further assistance with these issues. If you've had trouble connecting with them previously, we assure you that our team will be in touch soon to help resolve these matters. Thank you for your patience and for bringing this to our attention. Your feedback is important to us as we strive to improve our service. Best regards, The Opinew Team
Excellent app! Great service! They are always available to help you with any questions or special requests and are quick! I've now been using the app since April of 2022 and love it! The support team are very responsive and the app itself really adds value to my site.
Developer reply ·
Thank you so much for your wonderful review! We're thrilled to hear that you've been enjoying the Opinew app since April 2022 and that our support team has been able to assist you promptly with your questions and requests. It’s fantastic to know that you find our app valuable for your site. Your feedback is incredibly important to us, and we appreciate you taking the time to share your experience. Best regards, The Opinew Team
The support staff was good
Developer reply ·
Thank you for your positive review! We're thrilled to hear that you had a good experience with our support staff. Your feedback is important to us, and we appreciate you taking the time to share it. If you have any more thoughts or need assistance in the future, feel free to reach out. Best regards, The Opinew Team
cumplio mis espectativas, gracias
Developer reply ·
Gracias por tu comentario y por compartir tu experiencia positiva con nosotros. Nos alegra saber que cumplimos tus expectativas. Si necesitas algo más, no dudes en contactarnos. Estamos aquí para ayudarte. Atentamente, El equipo de Opinew
Third class service. I had this app integrated on my website for 1 year; after an year they said my free trail is expired, which was never mentioned before as I always had the free version on. On top of that; they removed the reviews I received during the time; and the widget. Tried getting in touch with the support team multiple times; and they dont seem to be able to fix it; nor even identify the issue. ISSUE: You guys removed my reviews. Simple
The support team is very responsive and helpful, and they clearly understand customer needs and value. They assisted me quickly and professionally whenever I needed help. Opinew Product Review is a goood plugin with excellent support behind it.
Great app, easy to use, excellent support. Would recommend. Tried another one, but Opinew was way more user friendly.
Developer reply ·
Hi, thanks for updating your review and sharing your entire journey. We are sorry for the hiccups you encountered with the carousel feature. Your experience was by no means standard and we wholeheartedly regret the inconvenience caused. We aim for seamless interactions, but it seems we fell short this time. We appreciate your patience and assure you that we value all feedback to improve our app and service. It’s uplifting to learn that the issue was finally resolved and you're satisfied with the app's performance. However, we understand that the process to resolve this was not ideal. Thank you for highlighting this issue for us and bringing it to our attention. It indeed helps us scrutinize and enhance our issue resolution process. Your feedback plays a significant role in this. If any other query or concern arises, please feel free to reach out. We're here to provide our best support. Best wishes, The Opinew Team
This app is very easy to use as a reviews app. We have used this app for years and it has been very helpful. Customer service is nice and helpful as well.
Developer reply ·
Thank you so much for your review! We are glad that you are happy with our app, and will continue to make improvements so that your experience becomes even better. Best regards from Opinew team!
great and quick customer service and great app for displaying reviews from amazon!
Helps a lot with Review Management / Importing, Support is also fast and helpfull
It was a little hard to figure out at first with some screens not loading. But support was super quick and extremely helpful and I was able to get it all setup.
Most excellent app. We were able to migrate all our reviews from Woocommerce to Shopify with very little effort. And very happy with the Opinew Dashboard as it's intuitive and easy to use. Front end looks great too. Oh, and I contacted support today and they were very helpful (thanks Romana!). Continue to receive top support from Lisa and Danna!
Developer reply ·
We're thrilled to hear that you're finding our app excellent and that our migration feature worked seamlessly for your transition from WooCommerce to Shopify! We put a lot of thought into keeping our dashboard user-friendly, so we appreciate your recognition of this. It's great to hear that our support team, especially Romana, was very helpful. Your insights are truly valued and we will continue working hard to provide an intuitive, easy-to-use product and top-notch support service. Many thanks, The Opinew Team
We've been really impressed with the Opinew app and, more importantly, the team behind it. From the initial setup to ongoing customizations, their support has been nothing short of excellent. They worked closely with us to make sure the app integrated seamlessly with our store and have continued to help us tailor features to meet our evolving needs. It's rare to find a team this responsive and invested in your success. Highly recommend Opinew if you're looking for a powerful, flexible review solution with top-notch support.
Used this app for years, and then it stopped being able to tell when my orders were shipped, so I couldn't accurately send review requests. (which also were not able to automatically send, so I would have had to manually send them) Reached out numerous times over several weeks and was told it was being "looked in to" but there was never any update on their end. Uninstalled and moved to another app.
We've tried many apps on Shopify, but this one truly stands out. It's user-friendly, highly customizable, and has made a big difference in how we collect and display reviews on our site. The support team is fast, responsive, and always helpful whenever we need assistance. Highly recommended for any store looking to build trust and boost conversions through authentic customer feedback!
This review gathering feature of this app has been broken for over 4 months, and I wasn't notified, yet they continued to collect money. I can't believe how unethical these people are.
This app used to be decent... Then this past February I realized none of my reviews were syncing. Nothing worked, got nothing but errors. Reached out to support, went back and forth for weeks waiting for an update, finally they say it's Amazon restricting imports. I believe them, the other apps are dealing with it too. But those apps are $25/month, I WAS PAYING $500 for their top plan!!! And who knows how long my reviews weren't syncing for. Nothing was working except my $500/month payment to them. SAVE YOUR MONEY. Get one of the other apps for $25/month that do the SAME THING MAYBE EVEN MORE.
Developer reply ·
Thank you so much for your heartfelt feedback and the fantastic 5-star review! We're thrilled to know our team was able to assist you swiftly and resolve your minor theme issue in record time. And we're glad you found the switch to Opinew beneficial for your Amazon business. Your words of encouragement mean the world to us, and stories like yours fuel our commitment to ensure top-notch service to all who use Opinew. Thank you for acknowledging our efforts, this truly means a lot. We understand fast and efficient service is highly valued, and we are dedicated to continue this going forward. If you need any further assistance, don't hesitate to reach out to our support team again. Your feedback helps us to continue improving our app and customer service so please keep the comments coming. Thanks again, from all of us at Opinew.
Opinew is easy to use and helped me quickly import Amazon reviews. However, the second import brought in fewer reviews than expected, so I had to use the spreadsheet method. I ran into some image format issues, but customer support was very helpful and resolved it. Overall satisfied, but I hope automatic import can be more reliable.
We’ve been using Opinew for quite a while, and in the past, it worked great. The integration with Shopify was seamless, Amazon product links imported flawlessly, and the overall performance was solid. That’s why we opted for one of the higher-tier plans – spending over €1500 per year. Unfortunately, things have taken a serious downturn. The app is no longer properly integrated with Shopify, all Amazon product links have vanished, and the import feature either doesn’t work at all or is severely limited. General performance has become sluggish and unreliable. What’s worse is the support: despite being on the second-highest plan, we receive no helpful answers. Our concerns about poor performance and questions about upcoming improvements are simply ignored. For the price we’re paying, this is unacceptable. We used to love Opinew, but sadly, we can no longer recommend it – neither for functionality nor for customer service. We’re already exploring alternatives.
ottimo servizio clienti, utilizzo intuitivo, buona grafica
muy buena app. Un poco cara, pero el servicio técnico es muy bueno.
I cannot use the app, it just doesn't load
Developer reply ·
We're sorry to hear that you're experiencing issues with the app not loading. This is definitely not the experience we want for our users. Sadly, this was a technical issue that we did not have much control of. As of now, we have found a solution that allows you to access the app via the Shopify dashboard again with all of your data. This was just a temporary issue that won't happen again. You can go back to using Opinew like before!
Worthless. It was a great app at first, but for almost six months now I have been having problems adding Ali reviews. For six months now I have been contacting these people every two weeks or every month and all they say is: We understand your frustration, we apologize for the inconvenience, our team is working on it. Can your team not solve this in 6 months? Meanwhile, I pay 20 euros every month. For what? Keep your promises and make sure everything works.
We are a paying customer (Starter). Amazon import reviews does NOT work properly. Everything else works fine, but Amazon import reviews doesn't work well. We have had this issue several times in the past, and now again. We have raised the issue 2 weeks ago to Support, and the only answer we get is "our technical team is working on it, we will solve it asap". 2 weeks already. Disappointing. As said, everything else works fine, but not the Amazon imports.
Developer reply ·
We appreciate your patience and understand your frustration regarding the Amazon review import. Unfortunately, many of the challenges stem from Amazon's restrictions, which we are required to follow. That said, we recognize the importance of this feature and are actively working on a new importing method that will be released within the next month. We truly appreciate your support and hope this update will provide a smoother experience. Thank you for your feedback!
CANCEL MY ACCOUNT!!!! YOUR BUTTONS ARE BUSTED!!!!! I WANT THIS SERVICE CANCELLED!!!!! DO NOT TRUST OPINEW!!!!!
Developer reply ·
We're sorry for the frustration you experienced. Please note that only account holders have the permissions to make changes to their subscriptions, we cannot just alter someone's subscription. As soon as you alerted us about the uninstalling button not working, we consulted this with our developer and he fixed the button the same evening. The issue occurred due to the new access scopes of the app not being accepted. Additionally, we have provided the option to uninstall through the Shopify app menu, which also allows you to cancel the subscription. We truly apologize for your negative experience with Opinew.
Terrible app. Nothing worked. Multiple errors in validation, integration, Amazon import, Shopify data transfer.
Developer reply ·
We're sorry to hear about your experience. Our team works hard to ensure smooth experience with all the integrations and we take feedback like this seriously. As for Amazon, we are actively working on a new importing method that will be released next month that will stabilize the importing process. If you encountered multiple errors, we would have loved the opportunity to assist and resolve them. If you're open to it, please reach out to our support team so we can understand what went wrong and improve our service. Thank you for your feedback.
Recommended app. support agent quick revert and resolve instantly.
Funktioniert. Schnell einzurichten. Netter Service. Leider verbietet es der Entwickler, gesammelten Bewertungen exportieren.
I had some installation issues on a second website of ours. The support team was right on it. They had the issue fixed in no time. Highly recommend for the app for functionality and the great support.
Absolutely wonderful team. Unfortunately, the App is very buggy, too many issues appear all the time. The support was great and tried to help all the time, but this doesn't resolve the faulty and buggy App issues. Very sad.. Not recommended for professional use.
Good support, open for new ideas and features. App is stable and fast, fits our needs. Update: 23.01.2025 - Unfortunately the App is not really stable and still has many bugs. The support is great and really trying to resolve issues, but one step forward, two steps back... The App might be good in future, but currently I can't recommend it.
日本語にも対応している！カスタマーサービス対応が素晴らしい！
Developer reply ·
Thank you very much! We’re delighted that you’re happy with our Japanese support and customer service. We’ll continue working hard to assist you. Thanks, the Opinew team 🌟
Einfache, kostenlose Lösung. Tut was sie soll und ist intuitiv zu bedienen :).
Developer reply ·
Thank you for your great feedback! We’re happy to hear that you appreciate the user-friendliness of our app. If you have any questions or concerns, feel free to reach out anytime! The Opinew team 🌟
Customer service is very kind and helpful to me. They solve my problem for a second. Highly recommended! It's exactly what we needed.
Developer reply ·
Thank you for sharing your experience! We’re delighted to hear our customer service was able to help you quickly. Let us know if you need anything else! The Opinew team 🌟
Great app for reviews, even better support team! All issues are responded to and addressed promptly.
Developer reply ·
Thank you so much for your amazing feedback! We're thrilled to hear our app and support team met your expectations. If you need anything, we're always here to help! The Opinew team 🌟
Developer reply ·
Thank you for your feedback! We’re here to help if you need assistance or have any suggestions. The Opinew team 🌟
Au début un peu dur dur mais heureusement il y a de l'aide rapide et traduite via le tchat. merci
Probably the best reviews app out there. Paul and the support team are so quick to help. The app looks great with plenty of styles to choose from. I managed to migrate over from Yotpo within 15 minutes, was as simple as uploading a CSV!
Great customer service. Quick responses and very helpful!
Developer reply ·
Hi Kelly J, It's great to hear that you've had a fantastic start with our Opinew app, and that our customer support team could be of assistance to you, making the integration process smooth. We understand that learning the ropes of a new platform can be overwhelming, so we're really pleased our team could provide the support you needed. Your positive words mean a lot to us, and we're thrilled that you're part of our community. If you have any more questions or if there's anything else we can assist you with, don't hesitate to let us know. Your feedback is always important to us. Warm regards, The Opinew Team
The app is easy to use. Had issues with installing the widgets and got the support needed in good time. Awesome team!
Developer reply ·
Thanks for your wonderful review! We're thrilled to hear that you find our app easy to use and that our support team could help resolve your challenges with widget installation in a timely manner. Your feedback fuels our motivation to ensure we continually offer excellent service to our valued users like you. If you have any more questions or need further help, don't hesitate to reach out. Thanks again for being a valued part of Opinew! Best Wishes, Opinew Team
So far so good - really good customer support which is necessary for an app like this - I think its tremendously valuable to be able to import and use reviews from other platforms it makes the reviews themselves a lot more valuable to be able to use them universally. Great idea
Opinew is a great app. I had a great on-boarding call with Paul. He was very informative and was able to tell me straight away which features I should be implementing. This app is a great asset to any Shopify store.
I really appreciate super fast support. They help resolve any issue straight away.
this app is very helpful the chat helped me out a lot and guide me though step by step on how to change the colour would highly recommend this app
Awesome customer service. We spoke to few rep and we had the best customer service experience with Segmedina. She was willing to listen and very prompt at getting issues fixed. The app itself is amazing. Just make sure you turn the auto sync off if you do not want your import credit to run out quickly as that can get expensive. The app dashboard is VERY easy to use. Importing reviews is a breeze. I HIGHLY recommend Opinew.
Developer reply ·
Hi, On behalf of all the team, thank you so much for leaving us an amazing review! Our mission is to always bring the best user experiences with Opinew and our support team. We are delighted to hear you are satisfied with our service! We will continue to improve Opinew and assist you on your journey to create a strong & trusted business. Have a wonderful day! Customer Success Team | Opinew
Was looking for a solution that would help me import my reviews and this works so well, plus, where I did have an issue with setup, the tech was right there and got me through it very quickly.
