Outbound Lighting

While the app functionally has been good for us. It really hurt our customer service because they have a 500 email limit which is not very well explained. So during our busiest time of the year, unknowingly we hit this limit. **Since this review, they updated some things, and adjusted based on feedback. So I have updated it reflect how I felt before this interruption** From what I understand, there is now more robust controls in place to make sure you are aware if you hit the limit. It should still be known that if the hope is to use Shopify flow to quickly find customer data and help with things or respond back directly to customers, all emails will come from flow@shopify.com and will require a lot of copy-pasting. So if a higher volume type of store using the contact forms to help sort data, this might not be the best fit.

The app itself has been good and straightforward. However starting Jan 1 I started getting lots of broken Javascript stemming from the app. Submitted two help tickets and haven't heard anything, been weeks.

Loyal ShipStation user for years, had gotten quite used to things and everything ran fairly smoothly. Had gotten the new layout forced upon me but always could switch back. Now that the V3 is rolled out and forced upon us with no reverting, our ability to ship effortlessly is impossible. We have been on support calls for hours only to be told "huh, that's weird" and no solution in sight. Now having to manually adjust every one of our hundreds of orders because of glitches and bugs in this new layout that they have been working on for over a year. It's really sad, I loved this stuff, and now it's borderline unusable, and searching for other solutions.

Used this for years on WooComm, excited to use it for Shopify. Support team fixed my issues in literally minutes.