Kicks Shoelaces

Hi Team, Thank you for reaching out and for sharing your valuable feedback. We truly appreciate you taking the time to let us know about your experience with Parcel Panel Return, and our team is fully focused on ensuring your process runs smoothly. We understand your concern about repetitive steps when using store credit or other alternative return solutions. To ensure accuracy, our system includes multiple return address options. When approving a return request, we kindly ask you to confirm the default return address to prevent any potential errors. Our team will reach out to you via live chat and email at returns@parcelpanel.ltd to better understand your workflow and help streamline these steps. Additionally, we offer an Automatic Workflow feature that allows you to create customized automation rules, reducing manual tasks and simplifying your return process. We’d be glad to walk you through setting this up if it aligns with your needs. Regarding the refund amount discrepancy you mentioned with store credit, our system is designed to process refunds strictly based on the actual amount received and the discount rules configured in your store settings. To help us investigate thoroughly, could you please share the relevant order or RMA with our team? This will allow us to promptly review your specific case and ensure everything is functioning as intended. We’re here to support you every step of the way and look forward to working with you to resolve this. Please don’t hesitate to reach out—we’re just a message away. Best regards, Parcel Panel Return Support Team

Hi Steve, Thank you for taking the time to share your experience — we’re truly sorry to hear that things didn’t go as smoothly as they should have. We completely understand your frustration with the unexpected issues caused during the support session on April 1st. That was clearly not the experience we aim to provide. Our team took full responsibility for the mistake, and we’re glad we were able to promptly revert the code changes and work with you to stabilize the site. Since then, we’ve also reviewed and improved our internal processes to ensure such mistakes won’t happen again. Since then, we've appreciated the continued collaboration and your openness in reaching out for further support. It's always our goal to provide consistent value, and we’re here whenever you need assistance. Thank you again for your feedback — it helps us grow and improve every day. Kind regards, Avada Team

Thank you so much for your kind words! We're thrilled to hear that Deepa provided exceptional service and that you were pleased with the setup. We appreciate your recommendation and are here to help if you need anything else. Best regards,