Glownar Aesthetics

Ermis was phenomenally helpful and detailed when it comes to resolving our concern (conflict between the website and the app). And he was patient with a series of ongoing questions until we tried to resolve the error. Thanks!

Spent a lot of time installing the app and setup. The app resulted in the theme store malfunctioning, had to reinstall. They couldn't troubleshoot

Pros: Excellent opporunnity to discover unhappy customers and assist them. Also their negative reviews go to inbox vs. posted online. Cons: I don't see anywhere stats on how many positive reviews were posted based on the email sent by reputon. Also, option to send a second follow up email would be great.