Papaya Project

Hello Papaya Project, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

Thank you for sharing your experience with us, and I'm really sorry to hear about the challenges you've faced with spambots. As our support team clarified, the spambots were created in Shopify first, and that's what led to the unexpected increase in contacts on Omnisend. It’s important to note that this is something we’ve seen in other stores as well, and we are more than happy to help resolve it. We appreciate you taking the time to clean up your audience, and we’re confident that your current list now reflects only your genuine contacts. After calculating the overcharges from the last couple of months, our senior support specialist has informed you about the steps we’ve taken to correct the issue. To prevent this from happening again, we strongly recommend reaching out to Shopify’s support team. They’ll be able to pinpoint the source of the issue and help you implement safeguards like double opt-in and reCAPTCHA. Thank you again for your patience, and we're here if you need any further assistance.

¡Agradecemos tus comentarios! Es maravilloso saber que encuentras valor en las ofertas. Siempre estamos aquí para facilitar las cosas y es genial saber que nuestro equipo de soporte pudo ayudarte rápidamente. Si tienes más preguntas, contáctanos a support@helixo.co o a través de nuestro chat en la aplicación. Siempre estaremos encantados de ayudarte. - Equipo de soporte de Helixo