Omnisend Email Marketing & SMS

Five stars means a lot, and we don't take it lightly. Omnisend's email and SMS automation is built to help ecommerce brands get real results, and knowing it's landing that way keeps us focused on what matters. Thanks for the rating!

Hearing that the platform feels intuitive and covers everything you need is always great to know. Feedback like this about our customer success manager genuinely means a lot - going above and beyond to keep your account optimized is exactly what we're here for, helping your business grow and get real results. Thanks for taking the time to share your experience!

That's exactly what we aim for! Keeping things simple so you can focus on what actually drives results. Really glad Omnisend feels that way for you!

That 5-star rating means a lot to us! We built Omnisend's AI marketing and email automation tools to make ecommerce growth feel effortless, and knowing it's landing well keeps us motivated. Excited to keep supporting your success.

That five-star rating means a lot to us. Omnisend is built to make email and SMS automation feel effortless for ecommerce brands, and knowing it's delivering for you keeps us focused on what matters. Excited to keep supporting your success.

That's a real compliment coming from someone with high standards for design. We put a lot of work into making customization feel intuitive and genuinely flexible, so this hits the mark. Really glad Omnisend has made a difference for your promotions and sales!

That 5-star rating genuinely means a lot to us! We built Omnisend's AI marketing and email automation tools to help ecommerce brands get real results without the complexity, and knowing it's landing well keeps us pushing forward.

Thank you for taking the time to share your experience. We’re sorry this situation has been so frustrating, especially after moving a large subscriber base to Omnisend and expecting to continue sending at your previous volume. We’d like to clarify that your Unlimited plan does allow you to send emails to your full contact list. After investigating your campaigns, our Deliverability team found that your SPF, DKIM, and DMARC records were configured correctly. The issue was that Gmail temporarily rate-limited your domain after detecting a sudden increase in sending volume. This is an inbox-provider restriction related to sender reputation, rather than Omnisend blocking your emails or preventing you from using the sending capacity included in your plan. It's not something we can override, but it is something we can help you navigate. When moving to a new email marketing platform, mailbox providers can treat the new sending activity differently, even when the same contact list and domain were used previously. For this reason, our team recommended temporarily reducing volume and gradually warming up the domain before returning to full-list sends. Regarding your billing concerns and refund request, these are being handled directly by our team. For privacy, we can’t discuss account-specific billing matters publicly. We do, however, want to be clear that we take accusations such as “scam” or “theft” seriously. The delivery issue experienced here was related to Gmail’s deliverability controls and not Omnisend restricting access to the service you purchased. Most importantly, we want to help you move forward successfully. Our Deliverability team, Onboarding Manager, and your dedicated Account Expert are all ready to work with you on warming up your domain, rebuilding its sending reputation, and safely scaling back toward your full audience. We’re committed to supporting you through that process and helping set your account up for long-term success with Omnisend.

That 5-star rating means a lot to us! We're glad Omnisend's AI-powered email and SMS automation is making a difference for your store. We're always here when you need us.

Appreciate you saying that! We put a lot of care into making AI-powered ecommerce marketing feel simple and effective. Glad it's showing up for you.

¡Muchas gracias! Easy-to-use tools that actually deliver results - that's exactly what we aim for. Hope it keeps supporting your store's growth every step of the way.

Fast, friendly, and going the extra mile with video and screenshot support - that's exactly the standard we hold our team to. Really glad your issue got sorted so quickly. Thanks for the kind words, they mean a lot to us!

Switching from Klaviyo after years is a big move, so we're really glad the migration felt effortless on your end. It's great to hear your account manager made such a difference getting your flows, segments, and campaigns in shape. That kind of hands-on support is exactly what we want every customer to experience. Thank you for sharing this!

That enthusiasm is the perfect starting point! Building a loyal community around your art shop takes consistent, meaningful communication, and that's exactly where Omnisend shines. Wishing you a strong start and plenty of momentum ahead.

Five stars say a lot 🙌 We're glad Omnisend is working well for your store. Our AI-powered email and SMS automation is built to help ecommerce brands like yours run smarter campaigns and drive real results.

That five-star rating is genuinely appreciated, thank you! Whether it's email automation, SMS campaigns, or our AI-powered workflows, we're here to keep supporting your growth every step of the way.

Five stars says it all! We're glad Omnisend's AI-powered ecommerce marketing is working for your store. Here's to more revenue and less manual work ahead.

Thank you for taking the time to share your experience. We’re sorry this situation has been so frustrating, particularly with the volume of messages reaching your inbox and the disruption to your automations. We also regret that your initial support experience didn’t make an already difficult situation easier to navigate. Given the seriousness of your concerns, our Deliverability team reviewed the case in detail. The messages reviewed were bounce notifications resulting from your email address being spoofed as the sender of messages sent elsewhere. In this type of spoofing, someone external can forge a domain in the “From” field without needing access to the mailbox, website, or Omnisend account. When those messages cannot be delivered, failure notices can be returned to the address they falsely claimed to originate from. An SPF record does not generate spam, provide access to a mailbox, or enable someone to send through an Omnisend account. It tells receiving mail servers which services are authorized to send email on behalf of a domain. We do understand why the timing made the issue appear directly connected to the SPF change. With the previous, stricter configuration, unauthorized messages could be rejected earlier in the delivery process, before a bounce notice was generated. Changing the configuration affected how some receiving servers handled those messages, which could make the existing spoofing activity visible through bounce notifications. To help address the underlying issue, our team has recommended strengthening DMARC enforcement, which is designed to help receiving servers handle messages that falsely claim to come from your domain. We’ve also requested the original email files with their full routing information so our Deliverability team can investigate the source further and provide the most appropriate guidance. We also recognize your concerns about your automations stopping after Omnisend was no longer included in your domain authentication, as well as the communication, billing, and support experience surrounding that period. These account-specific concerns are being reviewed directly with you to ensure they receive the proper attention. We appreciate the time you’ve spent raising these concerns, and we want you to know that your experience matters to us. While our investigation indicates that Omnisend did not cause the underlying spoofing activity, we understand why the timing and volume of these notifications led you to connect the two. We remain committed to supporting you, addressing the concerns you’ve raised, and ensuring you receive the level of attention and assistance you expect from our team.

Glad our team could make a difference! Knowing you felt supported means a lot to us. We're always here to keep things running smoothly for your store.

That 5-star rating is genuinely appreciated! Omnisend's AI marketing tools are built to help ecommerce brands grow on their own terms, and knowing we're hitting the mark means everything.

¡Muchas gracias! That kind of confidence means a lot to us. Omnisend's email and SMS automation is built to help ecommerce brands get real results, and knowing it's your go-to keeps us motivated to keep delivering.

Really appreciate the 5 stars! Helping ecommerce brands get more from their email and SMS campaigns is exactly what we're here for. Glad to have you with us!

Five stars, no words needed! We built Omnisend's AI marketing tools to make ecommerce easier and more effective, and it's great to know that's coming through. Thank you for the support.

Thank you for sharing your experience. We're sorry that your first interaction with us felt unwelcoming - that's genuinely not the impression we want to leave, especially when you came in ready to grow your email marketing. As an email service provider, we have compliance requirements in place to protect our sending infrastructure and maintain deliverability for all clients using the platform. Because of this, some businesses may require additional review before they can begin sending with Omnisend. As part of this process, our Compliance team reviewed the information you provided, as well as the nature and content of your store. Following this assessment, the team determined that we’re unable to provide services for your business under our Acceptable Use Policy. We recognize that it can be frustrating when we’re unable to provide the specific details behind an assessment. While certain aspects of individual evaluations cannot be disclosed, these decisions are made in accordance with our platform policies and the requirements necessary to protect our sending infrastructure. We appreciate you taking the time to share your experience and understand that this wasn’t the outcome you had hoped for. While the outcome of the review remains unchanged and we may be limited in the details we can provide about the assessment, our team remains available to assist with any other questions or clarification we’re able to provide regarding your account.

Thank you for sharing your experience, and we completely understand why the lack of explanation made this feel concerning. We’d like to address one concern very clearly: the decision regarding your account was entirely unrelated to your business serving or selling products to the LGBTQ+ community. Omnisend does not restrict access to our services on the basis of the communities a business serves, and we’re sorry that the lack of detail around the decision left room for that concern. Our system automatically flags certain accounts during the onboarding stage based on signals our compliance tools detect. These signals are entirely unrelated to what a business sells or who it serves. After a manual review by our Compliance Team, a decision was made not to proceed — and while we recognize how frustrating it is to not receive a specific reason, we're unable to share the details of internal compliance investigations. That's not a policy we take lightly, but it's one we apply consistently to all accounts. We appreciate you raising this concern and giving us the opportunity to clarify it. We want you, and anyone reading this review, to feel confident that the community a business serves was not a factor in this decision. While there are limits to what we can disclose about individual compliance reviews, our team remains available should you have any further questions.

That's a real compliment, especially coming from someone who's made the switch. Knowing the interface and workflow just click for you means you can focus on what actually matters, running campaigns that drive results. Really glad Omnisend feels like the right fit.

Hearing that the experience has been solid across the board - support, usability, and pricing is really rewarding. We work hard to make sure every part of it feels worth it. Looking forward to helping you get even more out of Omnisend!

"Very powerful" is exactly what we're going for! Having email, SMS, and AI-powered ecommerce marketing in one place should feel that way. Thanks for sharing!

Five stars means a lot, thank you! We're glad Omnisend's email and SMS automation is working well for your store 🙌

Glad we could jump in quickly and sort things out! Fast, reliable support is something we genuinely care about, and it's great to know it made a real difference.

A long-term customer saying they can't recommend us enough? That truly means a lot to us, genuinely 🙌 It's great to hear the platform and our support team have been pulling their weight for your business. We're glad to be part of your journey and look forward to keeping that standard up.

Five stars, we'll take it! If Omnisend's email and SMS automation has been helping your store run smoother and convert more, that's exactly what we're here for. Really glad to have you with us.

That five-star rating is genuinely appreciated! Omnisend is built to make AI-powered ecommerce marketing feel effortless, and it's great to know it's delivering for you. Here to help you keep that momentum going.

Shopify integration being seamless makes such a difference when you're running a store day-to-day. Really glad it's clicking for you, and that the platform feels intuitive from the start. That ease is exactly what helps our users turn their email and SMS campaigns into real results.

A 5-star review with no words still speaks volumes, so thank you! Omnisend is designed to take the complexity out of ecommerce marketing, and knowing it's delivering for you is exactly what keeps us going.

Merci pour votre message ! It means a lot to hear the support team came through on something that wasn't straightforward. You're in good hands as you get started, and we're rooting for your success with Omnisend.

Over a third of your revenue through Omnisend? That's a serious result, and it's exactly what our automations and recapture tools are built to deliver. Thanks for recommending us to your clients - that kind of trust means everything to us.

Switching platforms is never a small decision, so it's great to hear Omnisend feels like the right fit. Glad the visual experience and our support team have made the difference. Thanks for the recommendation, we appreciate it!

Thank you for the 5 stars! We know there are plenty of options out there, so choosing Omnisend for your email and SMS campaigns means a lot. We're rooting for your continued success.

Glad it feels that way! Keeping things simple is something we care a lot about at Omnisend. Thanks for taking the time to share that!

So glad our customer support team could help! We'll make sure the feedback gets passed along. Thanks for taking a moment to share it.

Five stars from you means we're doing something right. Our goal with AI marketing is to make every campaign feel less like work and more like a win. Thanks for being part of the Omnisend community.

Really appreciate that! Email and SMS working together in one place is exactly what Omnisend is built for. Glad it's making a difference for your store!

Really happy the AI features are hitting the mark for you! We put a lot into making them genuinely useful, not just impressive on paper. Thanks for the kind words and for trusting Omnisend with your marketing.

We'll take that! 🙌 Five stars is the best kind of feedback. Omnisend's email and SMS tools are built to drive real results for ecommerce brands, and it looks like that's exactly what's happening. Thank you!

Glad the support and resources have been useful every step of the way! We put a lot of effort into making sure you're never left figuring things out alone. Thanks for the kind feedback!

Love hearing that! Easy and useful is exactly the balance we aim for. Looking forward to delivering more as you explore Omnisend further!

That first real conversation with a support agent can make all the difference, and we're so glad it did for you! Welcome aboard - our team is always here when you need them. Thanks for sharing this, it truly means a lot!

Thanks for the 5 stars! We put a lot of work into making AI-powered ecommerce marketing feel effortless, so this genuinely means something to our team. Excited to keep supporting your growth.

Dziękujemy! Being the go-to choice after trying the alternatives is something we're genuinely proud of. Thank you!

Professional and helpful is exactly what we aim for from our team. Thanks for the kind feedback - we'll make sure it gets passed along!

Top tier is the bar we set for ourselves, so it's great to hear we're hitting it consistently. Knowing the product inside out is something our support team takes seriously. Thanks for trusting us with your questions!

That five-star rating means a lot to us. Omnisend is built to make email and SMS automation simple and effective for ecommerce brands, so knowing it's delivering for you is exactly what we're here for.

Competence and care from a support team is something you notice immediately, and we're really glad that's what you got. Thanks for the feedback - it genuinely motivates the whole team to keep that bar high!

Reliable support makes all the difference when you're running a store, so we're really glad the team was there when you needed them. Your feedback means a lot and won't go unnoticed. Thanks for taking a moment to share it!

Starting with zero experience and hitting the ground running says a lot about how intuitive the platform really is. The pricing structure is built to support you early on and stay reasonable as your list grows. That's exactly the kind of start we want every store to have.

Really glad our support team came through for you - that's exactly what we're here for. We hear you on the bot, and we appreciate the honest feedback. Good to know the human side of our team made up for it!

Really glad the support hit the mark - clear answers and real attentiveness go a long way. Thanks for sharing this, it's great motivation for the whole team to keep delivering at that level.

Thank you for the 5 stars! It's great to know Omnisend's AI-powered ecommerce marketing tools are delivering for your business. We're committed to making sure that continues.

Switching from Klaviyo and actually feeling confident using your email marketing tool is a win worth celebrating! So glad Omnisend clicked for you right away. That ease of use is exactly what helps you focus on growing your store instead of fighting your software.

Five stars and no words needed - we'll take it! Knowing Omnisend's AI marketing and campaign automation is working for your business means everything to us. More wins ahead!

Really glad the integrations and overall experience are working well for you! The feedback on templates is noted - it's genuinely useful to hear what would make Omnisend even better. Thanks for taking the time to share this.

Thank you for taking the time to share your feedback and update your review. We’re sorry to hear that our pricing model left you feeling disappointed, and we understand why this experience was frustrating. After reviewing your conversation with our support team, we’d like to clarify that on our Fixed Tier plans, billing is based on the number of unique contacts reached during each billing cycle, not the current size of your contact list. Once a contact has been messaged during the billing period, they counts toward your monthly reach, even if they are deleted later. This is why deleting contacts does not reduce the unique contact reach counter until the billing cycle resets. We can see your billing cycle resets shortly, and our team has already taken care of the downgrade you requested. Thank you again for sharing your perspective. If you have any further questions or would like to discuss which plan best fits your sending needs, our team will be happy to continue assisting you.

Really appreciate the 5 stars! Our goal is to make AI-powered ecommerce marketing feel effortless, and it sounds like we're on the right track. More good things ahead!

That's honestly the goal. Simple, effective tools that let you run your email and SMS campaigns without the friction. Really glad it's landing that way for you!

This means a lot to us! Running a store is no small thing, and we're glad Omnisend's AI marketing tools are making it a little easier. Excited to keep supporting your growth.

Five stars says it all! We're glad Omnisend's AI-powered ecommerce marketing tools are working for you. Here's to strong results ahead.

Honestly, this is one of the best things we can hear. Our team works hard to make sure you're never left figuring things out alone, so thank you for recognizing that. Excited to keep supporting your results ahead.

Wow, what an incredible review! 🙌 We're so glad to hear that Omnisend has made such a strong impact on your email marketing. From ease of use to automation and integration, it's great to know the platform is checking all the right boxes for you. And we're especially happy to hear that our support team, and Salma in particular, made your experience even better. Thank you for taking the time to share such thoughtful feedback and for the glowing recommendation. We’re excited to keep supporting your success! Update: We hear you, and we appreciate you being upfront about this. The issues with custom events and the product recommender, especially given the extra cost involved, should have been handled faster and more effectively. Our team is working on it and we want to make sure this gets fully resolved for you.

A 5-star rating says a lot on its own, thank you! It's great to know Omnisend's AI-powered ecommerce marketing is working for your store. We're here whenever you need us.

That's a great place to be! The more you explore, the more you'll find features that fit your workflow and help drive real results. We're glad you're enjoying it so far.

Staying competitive on pricing matters, and we're glad our team could have that honest conversation with you rather than just letting you walk. We're in your corner - looking forward to helping your store grow from here.

Five stars, and we'll take it! 🙌 It means a lot knowing our AI-powered ecommerce marketing tools are delivering for you. Here's to more growth ahead - we're with you every step of the way.

A 5-star rating from you genuinely makes our day - thank you! We're committed to making AI marketing as useful and effortless as possible for your ecommerce business.

Highly recommend and all caps - we'll take it! Knowing Omnisend makes campaign sending genuinely efficient is exactly the kind of feedback that keeps us going.

Merci beaucoup pour ce retour ! Knowing our support team made a real difference with clear guidance and effective solutions is exactly what we strive for. We're glad you had such a positive experience.

Thank you for the 5 stars! We're glad Omnisend is working well for you. Our goal is to keep your email and SMS campaigns running smoothly so you can focus on what matters most.

Five stars, no words needed - we appreciate it! Omnisend's AI-powered ecommerce marketing tools are built to help your business perform, and it's great to know you're having a good experience.

Really glad the support experience has been excellent for you - that's exactly what we aim for. Thanks for taking the time to share this, it means a lot to our team!

"Best app ever" is a bold claim and we'll take it! Helping ecommerce stores run smarter AI-powered marketing without the complexity is exactly what we're here for. Thanks for the kind words.

It means a lot to hear our support team made such a positive impression. That's exactly the experience we want every customer to have. Thanks so much for sharing it!

That kind of comparison really means something — Mailchimp, Shopify Email, and Klaviyo are all well-known tools, so hearing Omnisend stands out on ease of use is great to know. We've put a lot of work into keeping things straightforward without cutting corners on what actually drives results. Thanks for sharing this!