TurkishRugCo
United States
Reviews (4)
It is not working as described.
Developer reply ·
Hi there, We’re really sorry to hear that the app didn’t work as expected for you. After checking your store, we found that the app embed was not enabled earlier, which may have caused the issue. At the moment, we can see that the embed has been turned on and the app is now working properly. We’ve also sent you a follow-up email to provide more detailed support and make sure everything runs smoothly on your end. Could you please check your inbox (and spam folder, just in case)? We’d truly appreciate the chance to assist you further and ensure everything is set up correctly.
It messed up my website by constantly refreshing, causing me to lose many customers. I removed the app from my store, and everything returned to normal. When I tried to reinstall it to see if it would work, it asked me to buy another membership. I had a one-year membership, and these guys say if I remove the app, they can't refund or reinstate the membership I fully paid for. Don't trust the high reviews; I believe most of them are fake. I will contact Shopify to get my money back
It didn't work for my website. Not showing Labels
Developer reply ·
Hi there, Firstly, we want to extend our sincere apologies for any inconvenience our app may have caused you. Customer satisfaction is our top priority at Fordeer, and I deeply regret any frustration you experienced. Regarding the issue with labels not displaying on your store, it appears there may be conflicts between our app and your theme. As stated on our dashboard page, if you encounter any problems with label settings, you can refer to our guidelines for proper code editing or reach out to us via live chat for assistance. However, please note that our team is currently on the Lunar New Year holiday, and we have set up notifications requesting users to leave their email addresses if they encounter any issues with the app. Unfortunately, it seems you did not provide us with this opportunity to assist you, which has impacted our ability to address your concerns effectively. Your feedback is invaluable to us, and we want to assure you that we are committed to resolving your concerns promptly. We kindly request that you reinstall our app and grant us access to your admin page so that our team can investigate and provide the necessary support. Rest assured, your issues will be escalated to our developers and resolved within a few hours. We are eager to discuss your needs further and find a satisfactory solution together. Thank you for taking the time to share your honest opinion. Your feedback is highly valued, and we are dedicated to working closely with you to address your concerns. Best regards, Fordeer Commerce.
It didn't work as I expected for my store.
Developer reply ·
Dear TurkishRugCo, We're sorry to hear that the app didn't meet your expectations. 😔 We're more than ready to assist with any issues you're facing. Could you give us a chance to fix this for you? We'd love to help make it work perfectly for your store. We're looking forward to your response at support-sbc@bsscommerce.com or via our Live Chat.
