Fordeer: Product Labels&Badges
View in Shopify App Store ↗Reviews (100)
While searching for an efficient app for labels and badges, I was lucky enough to come across this app. It works very intuitively, is easy to set up, and offers countless customization options. Since I needed a few custom adjustments and help fixing a small bug with my theme, I contacted support. And lo and behold: quick responses, the right solutions, and professional communication. Phobe has made my Shopify life a lot easier. Thank you!
Horrible customer support attitude! Overall app is good, but if you want to show multiple labels you can't there is no option to align them.
Developer reply ·
Dear sir/ma'am, Thank you for bringing your recent experience to our attention. We were extremely concerned and deeply disappointed to read about the issues you encountered. First and foremost, we extend our sincerest apologies for the unprofessional manner in which our support representative responded to your inquiry. Their comments were completely unacceptable and in no way reflect the high standards of customer service and empathy we strive for at Fordeer. Please be assured that we are taking this matter very seriously; we have already addressed it directly with the individual involved and are implementing immediate retraining across our team to ensure all future communication is consistently respectful, helpful, and empathetic. Secondly, we appreciate you highlighting your concerns regarding the "align multiple label campaigns" feature on our Advanced plan. You are correct in your observation: currently, if you have multiple labels (e.g., A, B, C) and a product only has labels B and C, our app does not automatically align B and C to fill the space where label A would have been. We understand this desired functionality and want to thank you for this valuable idea. We have taken note of your suggestion and will forward it to our development team for future consideration and potential development. We appreciate your patience and understanding as we work to enhance our features. We truly value your business and are committed to regaining your trust. While an apology cannot fully undo the frustration you've experienced, we hope you can see our dedication to learning from our mistakes and continuously improving our service. We would be grateful for the opportunity to discuss your needs further and answer any questions you may have about our app and plans. Please feel free to reply to us directly at support@fordeercommerce.io at your convenience. Sincerely, The Fordeer Team
Disappointing experience with this app and their support team. Despite upgrading, the variant functionality is completely broken. When I reached out to support, their solution was to have me upgrade AGAIN and then manually select every single variant individually - completely defeating the purpose of having filter options like tags and discount amounts in the first place. The support team seemed unwilling to properly investigate the actual issue and instead pushed for another paid upgrade as a "solution." This feels like a lazy response and poor customer service. The app should work as advertised after the initial upgrade, and the filtering system should function properly without requiring tedious manual selection. Save your money and look for alternatives. The app fails to deliver on its basic promises and the support team seems more interested in upselling than fixing problems.
Developer reply ·
Hi there, Thank you for bringing your experience to our attention. We’re writing to you regarding your recent 1-star review and your interaction with our support team. We were very concerned and disappointed to learn about your experience. First and foremost, please accept our sincere apologies for the unprofessional manner in which our support team responded to your questions. This is completely unacceptable and does not reflect the standards of customer service we aim to provide at Fordeer. We are taking this matter very seriously and have addressed it directly with the support agent involved. We are retraining our team to ensure all communication is respectful, helpful, and empathetic. Secondly, we also want to explain about the app settings you were asking about. We get that you were frustrated, and we're sorry things weren't clear. Sometimes, getting exactly what you need in the app takes a little time for our developers to work on. We should have explained that better. Our dev team is fixing the app to make it easier to understand and avoid problems like this in the future. Thanks for pointing this out – it really helps us make things better. We know it can be hard to get a good feel for an app right away, especially if things don't work perfectly at first. We've helped lots of happy customers, but we know we messed up with your experience, and we take that seriously. We value you as a customer and want to earn back your trust. We know saying sorry isn't enough, but we're working hard to learn from this and make our service better. We hope you'll give Fordeer another try and see the improvements we've made. One of our team members emailed you – please reply when you have a chance so we can talk more and try to make things right. Best regards, Fordeer Team
Nous avons eu une excellente experience! Rapide, Courtoise, efficace! c'est parfait pour nous!
Works fine, and easy to use. Biggest plus is the super quick support!
Developer reply ·
Thank you so much for your amazing feedback! We're so glad to hear that you're finding our app and support helpful. It's terrific that you're already seeing how our app can benefit your shop. If there's any uncertainty about using our app or if you need any assistance in the future, don't hesitate to get in touch. We're always here to help. Your feedback is a fundamental part of our efforts for continuous improvement. Thanks again for choosing Fordeer <3
I've contacted the support to set up a badge on my product's page and this was the fourth app I've tried without getting any good results. (I could not have imagined it was so difficult to get a the correct badge on your store...) I've had a great experience with Phoebe, not only she helped me to solve the problem but she did it very fast. I'm very happy with the app and with the customer service. Very recommended to for your badges!
Developer reply ·
Dear ma'am, Thank you for your review of Fordeer Labels app <3 We're happy to hear that you had a good experience with our customer service team. We are always working hard to improve our services, and your feedback is truly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm regards, Fordeer Commerce
I have used quite a few badge apps and can see that they all have some issues with the display. As guessed, this app is the same. However, their strong point is their very enthusiastic support team, who make efforts to solve issues for me, so I chose to stay and experience more. After using it for a while, I found some useful features for my store in the paid packages. And surprisingly, the support team did not hesitate to give me a discount code for up to 3 months. Nearly $10 a month is very cheap for a tool that supports improving CRO and such service support.
It's infuriating that I can't give this ZERO stars. This app is an absolute disaster. Every time I enable it, something else in the theme breaks. First, it was the Add to Cart button—just a grey screen and endless lag. I contacted support, and they claimed to have fixed it, but surprise—they didn’t. After some time, I foolishly gave it another chance, and this time it completely ruined the menu. This is hands down the worst Shopify app I've ever installed. I'm beyond frustrated that I subscribed for a whole year!
I've tried a lot of label apps over the last 12 months and always give up as I can't get them to work well enough, even with tech support going in, they just don't end up looking right. But this one is different. Not only could I get them to work and the functionality and usability was great, when one thing wasn't showing correctly, the tech team (particularly Phoebe ) went out of their way to make it look right for me and help me out. Highly recommend.
Phoebe was so fast to help and respond to all my questions and needs, highly recommend!
Using the app you can add label to your picture easily. Works as intended!
Errores constantes y pésimo servicio al cliente.
Developer reply ·
Hello there, Thank you for taking the time to share your feedback. We understand your disappointment with the recent experience you had with our app. We apologize for the label display issues you encountered. Our recent updates may have caused some unforeseen problems. We're actively working to resolve these issues and ensure a smoother experience for all users. We also acknowledge the inconvenience caused by our delayed response due to the Independence Day holiday. We're committed to expanding our support team to provide assistance to customers worldwide, regardless of time zones. It saddens me to see you leave, as your satisfaction is our top priority. We hope to have another opportunity to serve you and make things right. Thank you again for your feedback. Best regards, Fordeer Team
It has taken a little while to get all our labels working as desired, but Phoebe has been very helpful with information on how the functionality is designed to work, and ironing out the odd bug. Very happy with how the labels look and are working now. Thank you team!
We were using another app for our product badges that had constant issues. We came across this one as we were trying out others and this was very straightforward and worked perfectly from the start. It was exactly what we needed!
Awesome app and the customer service received from Phoebe in the setup phase when I had some issues was outstanding. Thanks Phoebe for your prompt advice and easy to understand instructions. Highly recommend.
Perfect support from Phoebe, If you have any problems or questions, you are helped immediately.
Have a good experience. Specially their chat support. Talked to a representative Tessa and experienced a professional and on time response with immediate solution to my problem.
A really helpful and efficient app!! Working better than expectations.
Premier constat, sur un post du 14/02, vous réagissez le 01/03 ! Vous n’avez jamais répondu à mes alertes, via le support, sur ce problème de virus avant le post ! Donc votre support à des soucis de réactivité. Sur les faits : Avast à plusieurs reprises a bloqué l’accès à votre module avec alerte d’une menace (ceci à chaque clic). Kaspersky Free a détecté cette même menace et l’a supprimé de mon ordinateur. Ensuite à chaque lancement Avast avait le même comportement. Je refais un test sur un ordinateur avec Avast, aujourd’hui, à la suite de votre réponse et je constate qu’il n’y a plus le problème. Les fonctions du logiciel sont intéressantes et simples, mais c’est peu rassurant d’attendre 15 jours pour avoir une réponse sur une menace de sécurité. Obligation de passer au forfait e plus cher pour avoir le résultat de la souscription gratuite, qui affiche n'importe quoi depuis la mise à jour.
Developer reply ·
Hello, We are reaching out regarding the recent review you left on our app, Fordeer: Product Badges & Labels. We were disappointed to see your 1-star review detailing the issues you encountered. We take all feedback seriously and immediately launched an investigation into the matter you reported. Regarding your concern about our app containing a virus, we want to assure you that this is not accurate. Security is a top priority for us, and our app undergoes regular checks to ensure it is free from any malicious code or viruses. Additionally, our app complies with all Shopify rules and policies to be listed on the Shopify app store. We understand that your review may mislead potential customers and negatively impact our reputation. Therefore, we kindly request that you reconsider and review our app again to verify its security. Since you are currently using our app, could you please consider updating your review after using it for over 2 months? We value your feedback and continued support. Thank you for giving us the opportunity to address your concerns. Sincerely, Fordeer Commerce
i installed when the app was free. suddenly they monetize and change the system into paid, but WITHOUT NOTICE at all. and our store become very chaotic. DO NOT install these, opt for others that are still giving fair policy.
Developer reply ·
Hi dear, We deeply apologize for the inconvenience you experienced with our app. Regarding your concern about the recent update and pricing changes, we made these adjustments to enhance the user experience and introduce advanced features. We sent three emails to inform you about these updates: one on June 28th, one on July 13th, and another on July 17th. It appears these messages might have ended up in your promotions or spam folders, and for that, we apologize. We understand that unexpected changes can be frustrating, and we are truly sorry for any inconvenience this has caused. Our team is committed to continuous improvement and is taking steps to ensure better communication in the future. As a token of our appreciation for your understanding and patience, we would like to offer you three months of free access to our app on the highest plan, the Advanced plan. We have sent you a follow-up email with more details. Could you please check it and get back to us? We hope you will give us another chance to serve you better. We are confident that you will be impressed with the improvements we have made. Thank you for your feedback and understanding. Sincerely, Fordeer Commerce.
Phoebe resolved my issue via chat within minutes. It put my worries at ease. Thank you. I'm very impressed with the support.
Great app and features I highly recommend . Great customer service and app works great . Does exactly what is needed!
Great customer service and app works great. Does exactly what is needed!
Phoebe was a great supporter - quick replies, accurate reflections.
The app does exactly what you need of it. The support team are also excellent
Verry nice app and quick response from team! Within few minutes a 'problem' was solved
Very customizable and easy to use. Definitely recommend this
Very customizable and easy to use. Definitely recommend this
Effective and easy to use. App support is also very helpful!
Even with the free subscription, the app is feature-rich and easy to use. I've had a few support calls, and each time, Phoebe on live chat has constantly given me great help and promptly fixed my problems.
I love how easy the app is to use, and there are so many cool features available even if you're using the free version. Whenever I've had a problem and reached out for help, Phoebe on live chat has been amazing at quickly fixing things and answering all my questions.
App does what it supposed to do. I have had one Issue with the App, but the Development team helped me immediately. Great response time. Special thank to Phoebe!
This Shopify app is fantastic and incredibly helpful for my store. It streamlines operations, enhances customer experience. Highly recommended!
great features, great service, must-have app for every stores
Great feature, great service, must have app for every stores
Good plugin and very easy to use, The chat support team is very awesome!
the app is great. It meets all the needs of labeling . Customer service is very fast and solution oriented.
Great tech support when needed. No complaints from me!
Great customer service. We had some issues integrating the app with our theme and Phoebe was so kind and attentive. Very happy with the outcome!
A great APP, customer service was very helpful especially Phoebe, We had an issue with the labels at the beginning but it was fixed ASAP.
Fast customer response and service. Even helping me iron out some issues while its the weekend. Would recommend!
Really fast and friendly customer service, easy to install and does just what I wanted it to.
I'm only using this app for a couple of days but already very satisfied. I had a little problem during the installation but the support team was there to help and my prolem was solved in a couple of minutes. The app is very easy to use and customizable.
Good app, fast support and of course thank you Phoebe
Easy to setup and use. had issues after an update but quickly resolved by friendly team.
Absolutely love the Product Label app on Shopify! It's like a burst of sunshine every time I browse through my items. The positive messages add such a delightful touch, making shopping a truly uplifting experience. Highly recommend for anyone looking to infuse their store with positivity!"
Good support from the developer. Good communication and fast response. Thanks for helping us fix the issues we have.
The support team is super fast and agile, especially Phoebe has helped me a lot at all times!
A great, useful app, and the customer support team is responsive and helpful! On top of that, the app is all free!!
Easy to use but has a few issues that needed to be fixed by the dev team. They were very helpful and fixed all the issues I had concerns about
Developer reply ·
Hi LoveHandle store, Thank you for taking the time to share your feedback and giving us a 4-star rating! We're thrilled to hear that you had a positive experience. Your support means a lot to us, and we're constantly working to enhance our services. If there's anything specific you think we could improve upon to earn that extra star in the future, please feel free to share your insights. We appreciate your business and look forward to serving you even better in the future! Best regards, Fordeer Commerce.
This plugin works well!. Support Staff Phoebe helped us to add the plugin. Thanks Fordeer.
Super happy with this App! Very good treatment and they help you with any problem. My special congratulations to Phoebe for her good work
Developer reply ·
Hello there, Thank you so much for your wonderful review! We're thrilled to hear that you found our app useful and that our amazing team member, Phoebe, was able to assist you. Your kind words mean a lot to us. We always aim to deliver the best experience for our users and we're glad that our efforts have paid off in your case. Your successful experience with our app motivates us to work even harder! Feel free to reach out to us if you need any more assistance in the future. Remember, your feedback drives our improvement. Best wishes, Fordeer Commerce <3
Does what it says. Displays any badges on selected products. Easy to use, I can import my own badges. Customer support was quick to assist. Thank you!
This app is fantastic and the support is excellent. It's easy to set up and customize, and there's always quick assistance available when needed. We highly recommend it.
It's simple to install and easy to customize, many available templates. No issues at all so far.
Excellent Assistance from Phoebe! I have issue where the label didnt appeared on the homepage and collection Page. Reach out to the customer support, Phoebe helps me very well. The issue has been resolve within 1 day.
These tags work great to differentiate our products. Customer service was very helpful!
It didn't work for my website. Not showing Labels
Developer reply ·
Hi there, Firstly, we want to extend our sincere apologies for any inconvenience our app may have caused you. Customer satisfaction is our top priority at Fordeer, and I deeply regret any frustration you experienced. Regarding the issue with labels not displaying on your store, it appears there may be conflicts between our app and your theme. As stated on our dashboard page, if you encounter any problems with label settings, you can refer to our guidelines for proper code editing or reach out to us via live chat for assistance. However, please note that our team is currently on the Lunar New Year holiday, and we have set up notifications requesting users to leave their email addresses if they encounter any issues with the app. Unfortunately, it seems you did not provide us with this opportunity to assist you, which has impacted our ability to address your concerns effectively. Your feedback is invaluable to us, and we want to assure you that we are committed to resolving your concerns promptly. We kindly request that you reinstall our app and grant us access to your admin page so that our team can investigate and provide the necessary support. Rest assured, your issues will be escalated to our developers and resolved within a few hours. We are eager to discuss your needs further and find a satisfactory solution together. Thank you for taking the time to share your honest opinion. Your feedback is highly valued, and we are dedicated to working closely with you to address your concerns. Best regards, Fordeer Commerce.
Excellent application for adding labels to product photos, particularly useful for managing preorders. User-friendly and highly recommended for everyone!
Prima app, mooie mogelijkheden om je producten op een leuke manier aan te bieden, snelle hulp bij de installatie in mijn thema.
excellent app and does the job. good support as well and have resolved the challenges rauised to them
Great app and even better support, really helpful and prompt with finding solutions across the offering.
It is easy to install and does exactly as it says. They are helpful if you need them and its free!
Useful app. Works and Integrates seamlessly. The tech support is very helpful and has a quick turnaround time. Highly Recommend!!!
I downloaded the app to prepare for the upcoming Christmas season, the app has labels that I need to use, temporarily giving it a good rating because the support is really enthusiastic.
Didn't work with our theme and it's been 3 days and support has still been unable to fix. Wouldn't waste your time with this app.
Developer reply ·
Hello Westley team, We’re truly sorry for the frustration you've encountered with our app, and we appreciate your candid feedback. We've taken your concerns seriously and have diligently investigated the issues you flagged. We also apologize for the delay in resolving issues, which has been caused by some unexpected reasons. The request took us multiple attempts to complete as there was an issue with the labels not being rendered in sync with the product variants. After identifying the root cause, our technical team has implemented the necessary fixes to ensure smoother functionality. We are committed to continuous improvement and are grateful for the opportunity to address and resolve the issues you've highlighted. Our customer support team was in touch with you to provide the solution to your problems. We hope it's clear to you about the issue. If you have any further questions or require additional assistance, please feel free to reach out. Your satisfaction is our priority. We hope you will have a better experience from now. Best regards, Fordeer Commerce.
This is a very helpful app, it is super simple to understand the way it works and whenever I needed a hand, the support team was there to help me.
The app is really easy to use and it looks great in my store. Had a small issue but the support was super friendly and fixed it right away. I tried many apps like this but this one worked the best for me and my needs.
Developer reply ·
Hello dear, Thanks so much for your high rating and for sharing your positive experience with our app. We're pleased to hear you've found our app to be superior to others, and that you find it easy to customize. We're glad that we've been able to promptly assist with the issue you've encountered with the app, as well. We really appreciate the time you took to share your experience and giving us a perfect rating! Your feedback makes a big difference and encourages us to continue improving. If you find any aspects that require further attention or if you have any additional requirements, please don't hesitate to let us know. We are always ready to assist you and make any necessary adjustments to guarantee your complete satisfaction. Kind regards, Fordeer Commerce <3
Excellent support, the team will create labels for you if you ask them! You can also adjust where to display labels, on which page or for which product
Developer reply ·
Hello dear, We're elated to hear that you've had a positive experience with our customer service and found our Fordeer: Product Labels‑Badges intuitive and effective! We strive to keep our tools user-friendly and we're happy that you recognized that. Your kind words motivate us to continue providing great service and improving the app. If you ever have more questions or need further assistance in the future, please feel free to reach out. We're always here to help. We appreciate your trust in choosing us, and we eagerly look forward to serving you again! Warm regards, Fordeer Commerce <3
Fantastic app
Developer reply ·
Hello Dari Home store, We're overjoyed to learn that you're enjoying the app! Thank you for your kind words and recommendation. Our goal is to always provide efficient and hassle-free support, and we're glad that we could meet your expectations. If you have any more questions or need further assistance, please feel free to reach out. We truly appreciate your support and recommendation! Kind regards, Fordeer Commerce <3
