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Bag2u Dot Com Sdn Bhd

Malaysia

Reviews (2)

★★★★★
Shopify

It is a very good app and handy to use. Support is very responsive and helpful. Customer was amazed with the automation

on Mega PDF Invoices · 3 months using the app
★★★★★
Shopify

**Review update: Problem finally solved after almost a month. They provide free credit for that month in order to cover back our loss. After the rectification, yeah it's working great. Recommended to use. Just hope the same incident would not happen again. **Old review: Terrible support. I contacted them about the wholesale price not showing since 24th December 2020. It's already 5th January 2021 but the issue not solved yet. I chased every day for status update, at first they said it's escalated to 2nd level support, after 2 days they did not even bother to give any reply. We paid for the app at $30usd a month, it's not that we use it for free. It caused a disaster to us as all our agents now have to manually place order through phone and damages our reputation. Don't expect more from this merchant

Developer reply ·

Thank you very much for leaving us this feedback. We deeply apologize for any inconvenience caused. A member of our tech support team has reached out to rectify the issue, We'd love the chance to get this right for you, once again we are truly sorry for any mishap that has occured. Melissa & the Wholesale Pricing Now Support Team

on Wholesale Pricing Now: B2B · 4 months using the app