Trail Threads Co. Limited
New Zealand
Reviews (5)
This app was uninstalled the same day because the app developer wanted to charge me a fee for integrating the floating widget and rewards page into my theme. The floating widget is large and blocks the cart drawer checkout button on mobile. The buttons on the rewards page are not customisable. The extra fee charge is disappointing because I am on the paid version and it took me all day to set up the app, and I found out last minute about the extra charges. All the other apps I use, paid and free apps, offer support for integration for free.
Developer reply ·
Dear Trail Threads Co. Limited, This is Maxxie from BON. I hope you're doing well as you go through our email. After reading your review, I'm truly sorry for any frustration you've experienced and regret that my response felt robotic. Rest assured, all our messages are sincerely drafted by hand. We genuinely value your feedback and want to offer a solution. I know this has been mentioned before, but I hope to have your kind understanding that we never intended to overcharge our valued clients for any services. Each website is technically unique, requiring careful personalization for effective widget/ loyalty page integration. So our customization work is always carefully calculated and priced to ensure cost-effective solutions for all BON merchants. However, you mentioned that you spent considerable time setting up BON, and displaying the widget seems to be the final step, we sincerely hope to continue supporting you by offering the solutions we sent to your email recently. We truly hope you'll check our email and consider them. This offer is our way of saying thank you for your time spent on the app. We look forward to continuing our partnership and supporting you in launching and measuring the effectiveness of your loyalty program. Thank you again, and I look forward to hearing from you soon.
Nice app that integrates well, and support is always quick to help with integration.
Developer reply ·
A big thank you for taking the time to share your review! It's incredibly meaningful to us! 🙏 Don't hesitate to ask if you have any questions or requests – we're here for you! 🤗🤗
There is not a better app out there that is free, and provides this level functionality. Install the app and it does most of the work for you. The support team is helpful and responds quickly.
Integrates nicely and helpful setup team
Developer reply ·
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words. Please feel free to reach out to us at any time; we will be glad.
