TS ‑ AI Language Translate

Hi Common Goods store admin, Thank you for sharing your feedback about the French translations. I’m sorry to hear that the translations haven’t met your expectations, and I understand how important accurate and natural translations are for your store. Transtore’s standard Auto Translation uses the Google Translate API. Translation quality can vary depending on the content and context, especially for product descriptions and brand-specific terminology. If you’d like to try a different translation option, Transtore also supports AI translation with GPT and DeepSeek, which may provide more natural and context-aware results. You can select one of these options in the app’s translation settings. Please note that AI-generated translations may still require some review to ensure they match your brand’s tone and terminology. We’d be happy to help you try another translation method and check the results with you. We’ve reached out to you previously but haven’t received a response yet. Could you please contact us at support@transtore.app so we can assist you further? We look forward to hearing from you. Best regards, Chloe Transtore Support Team

Hi Puainta store admin, We sincerely apologize for the experience you had and completely understand your frustration. We’d like to clarify that Transtore does offer a free plan with certain limitations, allowing merchants to use the app without being charged for the available features within that plan. Our intention was never to mislead merchants, and we’re sorry if our pricing or testing experience gave that impression. We truly appreciate your feedback, as it helps us improve both the app experience and the clarity of our pricing communication. We hope you might consider giving us another chance in the future as we continue improving Transtore and providing better support for our merchants. Best regards, Chloe Transtore Team

Hi Legeekshop store admin, Thank you for sharing your feedback, and we sincerely apologize for the frustration caused by the recent pricing changes. We understand that you have been using Transtore for more than two years, and we truly appreciate your long-term support. We recently updated our pricing plans. Over the years, Transtore has continued to grow with more valuable features, improvements, and support for merchants. In order to maintain and improve the quality of the app and the service we provide, updating our pricing structure was a necessary step. We also made sure to communicate the pricing update transparently through in-app notifications and email so that merchants would be informed about the change in advance. We’re sorry for any inconvenience or disappointment this change may have caused. We genuinely value your feedback and will continue working to improve both the app’s performance and the overall user experience. Best regards, Chloe Transtore Team

Hi LuxeGems store admin, We sincerely apologize for the experience you had and completely understand your frustration. We’d like to clarify that Transtore does offer a free plan with certain limitations. Our intention was never to mislead merchants, and we’re sorry if our pricing structure or communication gave that impression. We truly appreciate your feedback. It helps us improve both the app experience and the transparency of our pricing communication. Thank you for giving Transtore a try, and we’re sorry that we didn’t meet your expectations. Best regards, Chloe Transtore Team

Hi Petifyfamily Store Admin, We are truly sorry to hear that the Italian translations did not meet your expectations, especially from the perspective of a native Italian speaker. We would like to kindly clarify that the automatic translation currently uses the Google Translate API by default. While this solution works well for many stores and languages, machine translation may sometimes generate wording that feels unnatural or inaccurate in certain languages, particularly for localized expressions and context-sensitive content such as Italian. That said, translation quality is something we take very seriously, and our team has continuously improved the app to provide more advanced and flexible translation options for merchants who require higher-quality localization. For better and more natural translations, the app also supports OpenAI GPT-powered translation, which usually delivers significantly more fluent, context-aware, and human-like results compared to standard machine translation. This option is especially helpful for European languages where tone, wording, and phrasing are very important for native readers. In addition, the app includes a Glossary feature that allows you to customize preferred wording, brand terminology, and specific phrases. This helps ensure translations remain more consistent, professional, and aligned with your brand voice across the store. We genuinely regret that your initial experience left a negative impression of the app. However, we truly believe the translation quality can be greatly improved with the proper configuration and translation method. Best regards, Transtore Support Team

Hi Tinta Canvas Store Admin, This is Chloe from the Transtore Team. I hope you are doing well. First and foremost, I would like to sincerely apologize for the confusion and frustration you experienced regarding our app’s pricing. We truly value your feedback and appreciate you taking the time to share your concerns with us. I would like to kindly clarify that Transtore currently offers both Free and Premium plans. Eligibility for the Free plan is determined automatically based on factors such as store category, business scale, and store activity. After reviewing your account, our system has currently categorized your store under the “Growing” plan category, which means the Free plan is unfortunately not available for your store at this time. This help us maintain the app’s performance, continuously improve features, and provide stable support and infrastructure for growing businesses. To support merchants in exploring the app before committing to a standard subscription, we currently provide a special introductory offer of only $1 for the first month. This allows store owners to fully test and evaluate the app’s features, compatibility, and overall value with minimal initial cost. We understand that the pricing details may not have been communicated clearly enough, and we sincerely apologize for any confusion caused. Your feedback is truly valuable to us, and we will continue improving the clarity of our pricing communication moving forward. We hope this explanation helps clarify the situation. If anything remains unclear or if you’d like help checking your store’s eligibility, please feel free to let me know, we are happy to assist. Best regards, Chloe Transtore Team

Hi there, We sincerely apologize for the experience you had and understand your frustration. We’d like to clarify that our app does offer a free plan with specific limitations, and the pricing details are listed on the Shopify App Store page. The loyalty program is optional and intended to let merchants test premium features before deciding whether they fit their needs. Our intention was never to mislead merchants, and we’re sorry if the experience gave that impression. We truly appreciate your feedback, as it helps us improve both the app experience and the clarity of our pricing communication. We hope you might consider giving us another chance in the future as we continue improving the app and support for our merchants. Best regards, Lio

Hi there, This is Ben from Transtore Support Team, and I apologize for any inconvenience you've experienced. Our Technical team can address the issues you've mentioned. To assist you promptly, could you please provide us with a Staff account? You can grant one to us at support@transtore.app Sincerely, Ben

Dear igadget store admin, We sincerely regret any confusion or frustration you may have experienced, and we appreciate the opportunity to address your concerns directly. We fully understand how important pricing transparency is, especially when you are evaluating whether a service meets your expectations. Please allow me to clarify how our current pricing structure is designed. I would like to kindly clarify that Transtore currently offers both Free and Premium plans. Eligibility for the Free plan is determined automatically based on factors such as store category, business scale, and store activity. After reviewing your account, our system has currently categorized your store under the “Growing” plan category, which means the Free plan is unfortunately not available for your store at this time. This help us maintain the app’s performance, continuously improve features, and provide stable support and infrastructure for growing businesses. If you would be open to it, we would greatly appreciate the opportunity to review your specific case and ensure everything has been applied correctly. Please feel free to reply directly to this email, and we will be happy to assist you further. Best regards, Transtore Support Team

Hi there, We're so sorry for the inconvenience you experienced and would like to help you resolve the currency issue as soon as possible. Can you kindly take a few minutes to review our email and let us know how the issue happened on your side? Additionally, we want to clarify the billing part for you: After checking the Shopify billing system, we can see that your previous billing cycle was Feb 2 – Mar 4, and the app was uninstalled on March 4, which was the end of that billing period. When the app was reinstalled afterward, Shopify automatically created a new subscription with a new billing cycle, so the charge you’re seeing now is for the new billing period, not a duplicate charge from the previous one. Could you please double-check the billing details in your Shopify admin to confirm? Look forward to hearing from you.