A Court of Candles

I absolutely love this app so far, and the customer support I received from Reem! -- I think this app is really easy to use, and requires only a few minutes to set up. It worked with my theme perfectly without contacting support, HOWEVER, I wanted some modifications to get the 'Discounts' text box to appear in a custom location on my theme, so I reached out for support to see if it was even possible. For reference, I reached out to customer support around Noon in the USA. I mention this because a lot of the times I will reach out to customer support for other Apps in the middle of the night to get help during the developer's [oversea] business hours. Either way the timings work for me, but I know this is a deal breaker for some people who only work during their own business hours. -- I used the Chat feature to get in touch and got a response within a few minutes, and overall it took about 30 minutes to get everything placed exactly where and how I wanted it. I personally thought this was super quick service since I was asking for extra customization to my theme. I also loved that I didn't have to give special permissions in my user settings or have to go through extra little loop holes to get customer support as I have with other apps in the past. -- PROS: This app does exactly what it says, is easy to set up, and great customer service that is speedy. You can apply how many codes you want to work together, which codes shouldn't work together, and most importantly for me, it allows for codes that are auto-generated by other apps without having to type them all in. This is handy for loyalty reward coupon codes that customers may get. -- CONS: I think the trial period should be more than 3 days, to ensure there are no hiccups, allow for shop owner's customers to give some feedback on their experience using the features, or to allow for more customer support time during trial stages. I would prefer 2 weeks of a trial period. -- Thank you Reem for the excellent customer support, and I am excited for my customers to finally get to use multiple discount codes.

So first of all, this app was really easy to setup! I had just a few wording changes that needed to be done; these things required some developer editing so I reached out to customer support. I do most of my computer work at 3am, so I got quick responses via Help Chat. All my issues were resolved perfectly. The customer support I received from Joy and Ms Quinn was phenomenal! I am in the final testing stages of this app, but I can already tell my customers are going to love this new feature and will prevent a lot of extra back and forth emailing to get custom order quotes. I will update this review as soon as my customers give me their feedback as well on how they enjoy using the feature in my shop. Looking forward to trying out this new feature and Thank you Omega team! <3

I have the professional full plan. Ive been using this app for years. It has been great consistently up until yesterday, when all the menus...disappeared. Imported menus were also showing up blank. I contacted customer support, got a response about a few hours later, and after communication they were able to get everything fixed within 24 hours. My suggestion to anyone using this app is to create an export file every time you make you changes, which also helps tech support if or when they need to get things back on track for you. Thanks again Globo!

A little overpriced to me, but it does work to an extent. The code wasn't automatically installed into my template but I was able to do it myself. I think this app is great, but I need a little more leverage with things like creating rules and exceptions to the codes/code pairing. I tried to put a limitation on a discount code, and it pulled an error that I needed to remove those limitations. I also need limitations to where certain codes can't be paired with every other code. I know there is a limited number of codes that can set, but I would want to be sure that only two specific codes can pair, and others cannot. I am sure I'll have to manually cancel and disappoint customers who try to trick the system by putting in two or more codes that I wouldn't want them to use together. Looking forward to the cost of this app being decreased so that I can use it long-term without seeking another one, or adds more flexibility because for $9.95/month, it's doesn't have enough features or back-end management.

Works okay - However it's a little weird that it won't randomize the products that were recently purchased. You can choose to populate up to the last 100 orders, but either way it won't randomize. Because of this, on every page the customer visits, it just refreshes back to the beginning of the recently ordered list, populating the exact same. Hardly anyone is going to spend more than a 10 seconds per page, so basically every page they go to is going to only show that same product they just saw on the previous page and so on unless they sit there and wait for the rotation. I contacted support and was told it was randomized, which is obviously wasn't on my site, and told them so, but was ignored. Fix this, and the app would be perfectly fine in my opinion. For now, I have no use for it.