Shungite Queen
United States
Reviews (8)
It has been a bit of a bumpy ride with this app, but thanks to Frank and Alex, things are optimized once again. Here is what happened. Before running its bulk meta tag update, I clicked the Create Backup button. I then ran the update with the "Overwrite" option unchecked — expecting it to SKIP products that already had meta tags. Instead, it overwrote most of my product meta titles and descriptions across more than 1,300 products - which were ALREADY OPTIMIZED. Then those titles were 80-90 words, and the descriptions are more than 1000 words - the app having scraped them from ordinary page descriptions. It took several days to get assistance from the SEOLab team in reversing this semi-disaster, but once I got their attention they worked diligently to make sure all of the crazy long tags were fixed. They can't really explain what went awry with the AI. Another bug I discovered. When I edited product or collection descriptions using the app (not inside Shopify’s editor but inside their app’s editor), and then hit “Save,” it removes all the links. I have learned to only edit products in the native Shopify editor - NOT in this app. I am a bit wary of using many of the features, given what happened. However, I love the simplicity of the interface. I will continue to use it for some things, and I do appreciate their diligence in assisting me.
Developer reply ·
Hi Shungite Queen, I’m very sorry for the experience you’ve had with SEOLab, especially the unintended changes to your product metadata and the lack of timely support afterward. We understand the impact this has had on your store and the amount of manual work you’ve been left with. I’m a senior member of the team and would like to personally take ownership of this case. We’re reviewing the bulk update and the issues you reported with the editor, and I’d like to work with you directly on the next steps toward restoring the affected data. I’ve also reached out to you by email so we can continue this privately and get this properly addressed. Senior Account Manager SEOLab
I downloaded this app as an adjunct to SEOLab. It has only been a few days, and it has worked nicely so far. Easy to follow and understand, no major glitches. I had a huge glitch with SEOLab and scheduled a live call. The tech support agent (for both apps) was very helpful in escalating my issue to the developers, who are supposed to reach out tomorrow. He was supportive, patient, and although unable to resolve the issue directly served as a valuable link to those who can.
I was a bit reluctant to take the plunge but I am happy that I did - everything that has been said positively about this app and Iliana is true! It works well, and she is very responsive to questions, supporting me every step of the way. I am not a programmer by any means! Once you kinda get the gist of how to set thing up, it's all in place and flows along. I am very pleased with the results.
Developer reply ·
I too am very happy you took the plunge! Thanks so much for your kind words. It's great to hear the app works as you expected and it has been my pleasure to help. I'll continue to monitor your results and keep you updated. If any questions come up, please don't hesitate to reach out. - Ilana
I have made great use of Shopify Email! I always get orders when I send out an email - it's great for reminding customers you exist and getting them to your store. Love it!
This is my first day but it's awesome so far! Great customer support, easy to install, and flawless import process.
I have enjoyed this app which has operated pretty well for managing reviews on my site. When issues arise, the support is excellent! Very attentive and actually follows through. Thank you ReStock!
Developer reply ·
We are glad that we were able to have a good experience for you, we were very happy to help you. Whenever you have a problem or question, feel free to contact us via email hi@restock-alerts.com or chat
Overall, I like this app. Twice it was failing to synchronize reviews with the product groups so I've had to enlist the help of support. Each time they have resolved the issue quickly.
Just to be clear, this review is for the FREE version of the app. It is nice to be able to keep a list of requests to be notified when products are back in, within Shopify. It would be nice if the free version allowed for an automatic message to be sent to a customer. There is no way to remove a notification from the list once you have sent someone a "back in stock" email. My understanding is that these features are available with the paid version. I don't expect a free version to have all the functionality of a paid version, but in this case, I feel like they could provide a bit more.
