Modern Bungalow

It's a respectable chat app. Easy to setup, and the notifications are timely. On occasion we have challenges launching the phone app on Android, but 90% of the time it's perfect. We have several people who do use the chat. It would be great if you could "claim" a chat, or see if another person in your organization is typing. This would prevent the times when two or three people all answer at the same time.

Very clean interface and simple setup! I needed a custom landing page to track appointment booking conversions and Sam did the setup for that as well as walking me through the initial implementation of the app. It's on my site and working great, integrated with my Zoom and G Suite beautifully.

The interface took a day or so to understand and get the hang of. I have a large catalog with a lot of products with complex options. I needed an app that would be able to apply options conditionally at the variant level, and be compatible with the Downpay app. This one actually was able to accomplish all of the above and looks seamless on my site. The Shopify 2.0 integration also means it loads faster than my old app (Advanced Product Options). Roman was incredibly helpful with the setup, adding code to the template to be sure it works as I need it to. Very happy!

My store has thousands of customizable products and I absolutely rely on Advanced Product Options to make it work. I've used it for several years now and when I have needed support, I got a quick response from a real person, followed by top notch support from Valentin and Dmitry. In a world where it can be very frustrating trying to get code working, they are really experts.

The analytics were great. The alerts were terrible. Sometimes we didn't get a notification till after the 3rd message from a customer. They got our billing wrong, and shut down our account...twice. Then when we attempted to chat with them they weren't there. So why 3 stars: If you are sitting at your computer with their website up, it's a nice interface, good data, and useful. But if anything goes different, it's a real pain.