Harbour City Dog Gear

Easy to set up. I've not used all the features but the window pop up seems to be working well so far. Questions and issues (only a couple of minor ones) are addressed quickly and with understanding & good humour.

Update Jan 2026: the app has been very good, but not without issues, although they were usually solved quickly by the app team. This has been the best of a dozen backorder apps I have tried; but in my experience backorder apps are tricky and tend to interfere with other site functions, especially when there is a Shopify update or change to something else on the site. This is not isolated to Timesact by any means and as I said this is the most successful one I have tried yet, but as a sole business owner with not much tech knowledge (or none!) it is too stressful and too much work/time to keep a backorder app installed so I think this will be the last month of use for me. But, if you are after a good backorder app I would definitely give this one a go :-) ......... Have been very pleased with the app generally anyway, but needed to query a potential issue that came up. Very quick response and provided a helpful solution. Can't ask for more!

Update: after more than a week of trying to make this app work for me the way I wanted it to, it wasn't to be. The support team was very responsive and willing, but after a couple of successes and a few more failures I had to draw the line as it was taking too much time to sort out issues with the app, and causing frustration for me and my customers. Has potential, but didn't work for my site I'm afraid. A couple of hiccups just after set up, but the Panda PreOrders team was straight onto it and sorted things out for me very quickly. I've tried a couple of other backorder apps with not much success. I did find one that I used for a while that was awesome but it became unavailable. Panda Preorders is almost as good and has a couple of additional features that I appreciate, so I am happy so far. And the price once you go past the free threshold seems very reasonable indeed, even for my very small business. I plan to update this review once a few backorders have come in.

I've been using this app for a while now and I am pleased with it so happy to submit a positive review. The free version allows for some limited customisation but it's definitely enough for my needs and the slider sits in my site nicely. Recently uploaded some new reviews to the app and couldn't quite figure out why they weren't showing up on my site ... a quick look through the community support pages and I found the fix - easy and worked straight away. Can't really ask for more!

A really good returns app. It has almost everything I need; it falls short only due to the nature of my products - I need to provide a 3 items to 1 item exchange, but ReturnGo can only do 1 to 1. The resolutions and policies etc to me seem to be a little more complex than they need to be and they have confused me at times, but help was always available when needed. Other than that, I am pleased with it and I've kept the app on my site until I decide whether to stick with it and do some manual exchanges when necessary or revert to all manual. I tried 5 -6 other return apps (in my budget) before trying ReturnGo and it was the best by far. Customer service has been very good - prompt, helpful and friendly.