Allster
United Kingdom
Reviews (4)
UPDATE - had to arrange a demo just to get my account deleted. They kept telling me they didnt have any of our data even though I was on a screenshare showing them my account logged in. Very bizarre. Anyway changing review to 3 from 2 as i have no idea if the product is actually any good. I set up the app and arranged an onboarding call which was scheduled quickly. There is no demo account or trial period so you are going in blind, without even being able to assess the UX of the tool let alone the potential results. We already use Madgicx and this is a competitor. The call was very confusing, just a lot of claims which were not persuasive and despite being reasonably sophisticated I was unable to understand the value proposition in comparison to our existing tools. The worst part though is trying to uninstall the app and disconnect it - you just get in a loop of being forced to upgrade or book another call and therefore this app basically has unfettered access to anything you connect to it but you can't disconnect without their involvement! Perhaps it works well for those willing to take a blind bet on it, but from an onboarding - and offboarding - point of view, really poor.
Did a great job for us blending physical and online channels
In search for a simple refer-a-friend function, I made the mistake of installing Growave. This app is absolute bloatware. It will install all sorts of functionality all over your site. Use with caution as every install has the potential to slow down your site and, unless you're using all functionality, that's by definition a bad outcome. Deleting it required removal from the app itself and from Shopify admin.
Developer reply ·
Hi team of Allster and Eddie, We are so sorry to learn that our app didn't meet your expectations 😞. Long-term and fruitful cooperation with our valuable customers is one of our main priorities, and that's why our big team works hard every day to make the app as easy and effective as possible. Growave is a 5-in-1 app for building loyal and trustful relations between shop owners and customer. Nevertheless, according to your marketing strategy and the needs of the shop, the features can be easily enabled or disabled. Moreover, our Support team works 24/7 to assist you with all your queries. All you need to do is reach out and the team will do their best to meet your expectations. As for loading speed. I totally understand how important it is for you to optimize your site's speed. However, I would like to kindly note that our platform and all of our products are loaded asynchronously so they don't affect the overall speed of page loading. We use a lazy load for our widgets, buttons, and icons. Please give us a chance to check if our app affected the site's speed or not. Our dev team will be happy to test the speed with our app and without. About deleting from Shopify dashboard, please let me kindly inform you that we use Shopify for charging our customers. That's why if you don't delete our app from there, you'll keep on being charged. We'd really appreciate it if we were able to talk about your feedback more and find a solution to your queries. Please let us know your thoughts. Looking forward to your reply 🙏🏻!
The MVM app proved to be a powerful tool for creating our marketplace. It is something of a complex beast which requires some time and effort to understand and customise, but with excellent support, and some patience to translate some confusing use of English, it will reward that time and effort. Cost effective, speedy and well supported. 5*
Developer reply ·
Thank You so much for the most amazing feedback. Hoping to continue serving you the same in future :) - Team Webkul
