д-р Симеон Маджаров

Hello there, My name is Mehmed, and I’m the Tech Support App Lead at Releasit. First of all, I want to sincerely apologize for the experience you’ve had with our support and with the app itself. I understand how disappointing and frustrating it must feel to encounter repeated issues, especially after investing both time and money into a solution you expect to work reliably. I am truly sorry that we have not met your expectations. What you described is definitely not the experience we want any of our merchants to go through, and I fully understand why you would feel upset. Your feedback is extremely important for us, and I genuinely appreciate you taking the time to share it, even if the experience was negative — it helps us understand where we need to improve. If possible, I would like to take a closer look at the specific issues you faced so we can address them properly and ensure they don’t happen again. Our goal is always to resolve problems as quickly as possible and to offer clear, helpful support at every step. Whenever you’re ready, please reach out through email or our chat support system, and I will personally make sure your case is reviewed thoroughly and handled with priority. Once again, I’m very sorry for the frustration this has caused you, and I truly appreciate your honesty. We are here to help, and we are committed to improving your experience. Kind regards, Mehmed Tech Support App Lead Releasit

I sincerely apologize for the negative experiences you've had with our support and the issues you've encountered with our app. We strive to provide the best service and products to our customers, and it’s clear that we fell short in your case. We take your feedback very seriously and are committed to improving our support and app functionality. Your experience is not what we aim for, and we understand how frustrating it must have been. I would appreciate the opportunity to make things right. Please contact me directly at support@releas.it so we can address your concerns promptly and find a resolution that meets your expectations. Thank you for bringing this to our attention and for your patience.