Releasit COD Fee
by Releasit · launched
View in Shopify App Store ↗Reviews (600)
Excellent app and outstanding customer support! The app works perfectly and is very easy to use. Everything runs smoothly and exactly as expected. What really makes the difference is the customer support: the team is extremely responsive, friendly, helpful, and always available to assist whenever needed. They respond quickly and do their best to find solutions to any questions or issues.
“WhatsApp OTP is blocking my Shopify checkout. It sometimes appears before payment-method selection, including for customers who were already verified within the last few hours. Sometimes no OTP is delivered, preventing the customer from reaching the payment page. Persistent Verification is enabled. Also, the $5/$10 balance top-up buttons were not working, and now the app says my account has reached the maximum daily top-up limit. Please fix the OTP delivery/persistent verification issue and confirm whether OTP can be triggered only when Cash on Delivery is selected.”
fastest service and solution I've got till date, thank you for your support without feeling frustrated and helping me Thanks a lott.
Really happy with the Relasit COD Fee app. It was very straightforward to set up and works exactly as expected. The support team is also excellent friendly, quick to respond, and very helpful whenever I had a question. Overall, a great app and a great experience!
Nagyon jó és könnyen használható applikáció! A beállítása egyszerű és gyors, az ügyfélszolgálat pedig rendkívül segítőkész és gyorsan reagál. Minden felmerülő kérdésemben hamar segítséget kaptam, és rövid idő alatt sikerült megoldani minden problémát. Csak ajánlani tudom!
Fast, sharp support — solved a checkout issue in minutes that we'd been stuck on for hours. Thank you!
The setup was quick and straightforward, and the rule worked perfectly during checkout testing: COD remained available for smaller orders and disappeared automatically when the order total exceeded our limit. This gives us much better control over high-value orders and protects our business from costly refused deliveries. The app works exactly as expected and is easy to configure. Highly recommended for any Shopify merchant offering cash on delivery!
Really happy with this app. What stood out the most was their customer service team. They reply incredibly fast and are so friendly and easy to talk to. Great experience overall!
Uso quest app da anni ormai e funziona alla grande. Possibilità di bloccare il cod agli utenti indesiderati tramite email e numero cellulare. Assistenza perfetta.
The app could be very useful if the interface were more intuitive. Unfortunately, customer support is not particularly helpful. I spent a considerable amount of time exchanging emails with what turned out to be an AI assistant regarding an issue they were ultimately unable to resolve. After keeping me engaged in a long email thread, the final response was simply: "It can't be done." A complete waste of time.
Assistenza perfetta e puntuale come sempre! risolvono velocemente, bene e con cortesia! TOP!
A great app. and good prompt help from the customer care team.. always..
No tiene opcion para agregar descuento a un producto cuando se crea una nueva opción de pago.
Excelente ayuda de forma inmediata, nuevas actualizaciones incorporadas de forma inmediata por ellos, un 10 de App y un 10 de soporte!!
This app helped us assign COD fees with ease! The support personnel was so helpful. Thank you guys.
I’ve been using this app since I launched my store, and I can’t speak highly enough of their support team! They tackle any issues I have in no time, making my experience smooth and hassle-free.
The customer service is terrible, the app has problems when it needs to calculate VAT costs, I don't recommend it
Excellent service. They helped me fix my issue and stayed with me on chat throughout.
Well-designed and functional app, but the customer service is disappointing. I simply asked if there was a particular feature available. After the first response from customer service, which included a video tutorial, I found that the change had already been made to my shop without my permission. After asking for everything to be put back the way it was, the main setting was not enabled, causing me damage. Fortunately, only one customer made a purchase without adding cash on delivery! Be careful!
Developer reply ·
We’re deeply sorry for what happened and understand how frustrating this must have been. This situation should not have occurred, and we take full responsibility for it. We’re reviewing our internal processes to ensure this doesn’t happen again and truly appreciate your understanding as we work to improve.
Excellent Support Experience! Thank you, Smiljan, for your outstanding support. I really appreciate your quick and professional response .
We faced some issue, but they resolved it and now the app is working perfectly fine. Thanks for the support. Highly Recommended.
This app does exactly what it promises. The support team is exceptional — I highly recommend it to everyone.
Releasit Cash on Delivery is exactly what we needed. The installation took only a few minutes, and the app gives us full control over COD—custom fees or discounts, minimum/maximum order rules, and clean, localized messaging at checkout. It works flawlessly with our theme and provides a clear, frictionless experience for customers who prefer to pay on delivery. We’ve seen fewer abandoned checkouts and better order quality thanks to the built-in validations. The documentation is clear, but what really stands out is the support team—fast, knowledgeable, and proactive. If COD is part of your strategy, this app is a no-brainer.
I recently had a very disappointing support interaction with Dzenan from Releasit. I reached out for help after upgrading to the new Shopify thank you page and updating Shopify notification template. I’m on the Enterprise plan, so I expected a more thorough service and at least a full check of the installation, but I kept getting partial answers and was told to “check with Shopify” for the rest. Even after asking twice to confirm that the setup was correct, the request was never properly addressed. The whole experience felt rushed, incomplete, and far below the level of support I would expect from a premium plan. If you’re looking for attentive, clear, and complete help, my experience suggests you may not get it here.
Developer reply ·
Thanks for your feedback. I’m really sorry the experience wasn’t what you expected. I understand you wanted a full review of your setup after switching to the new Shopify thank you page and updating your templates. I checked the conversation with Dzenan. He updated the Order Confirmation template, which is the one we can edit. The other templates are managed by Shopify, so any changes there need to go through their support. That said, the communication could have been clearer, and I understand how that made things confusing. We’ll make sure to improve how we explain this in the future. If you’d like, I can go over your current setup to confirm everything on our side is correct. Just let me know, and I’ll take care of it. Carlos CEO Releasit
The customer service team were absolutely phenomenal and helped me with my very specific set of challenges and gave me step by step guidance - much appreciated over the full team that assisted me and I can't wait to see how the COD offers start to roll in!
Easy to setup and when I needed support from the team, they were very quick and able to resolve any issue. Love it so far
This app is not compatible with multi-currency/multi-locale stores. It fails to convert the currency for orders, always billing in the store's default currency. This results in invoices that are void and cannot be processed by our accounting team. We had to cancel COD orders and manually place them again which disrupted our workflow significantly. The minimum order value for COD doesn't function correctly due to currency issues. If the store where COD is enabled uses a different currency than the store's default, the feature doesn't work. This defeats the purpose of using this app for multi-currency stores. We had to uninstall the app and will maintain a 1-star rating until a solution is provided.
Developer reply ·
Hello there, My name is Mehmed, and I’m the Tech Support App Lead at Releasit. First of all, I want to sincerely apologize for the difficulties you experienced with multi-currency and multi-locale orders. I fully understand how serious these issues are, especially when they affect your accounting workflow, order processing, and overall store operations. You should never have to deal with void invoices or manually recreate orders because of app limitations, and I’m truly sorry this caused such disruption. Regarding the currency conversion issue, you are correct that certain limitations can occur depending on how Shopify handles multi-currency data. In some setups, especially when the payment method and storefront currency differ from the store’s base currency, Shopify does not always provide consistent currency information to apps. This can lead to the app receiving only the default store currency, which unfortunately affects features like invoice generation and minimum order value validation. That being said, this is still our responsibility to address, and we are actively working on improving compatibility with multi-currency environments. Your feedback is extremely valuable here, and I appreciate you taking the time to explain the exact impact it had on your workflow. It helps us prioritize these improvements and understand the real-world consequences for merchants. I am very sorry that this led you to uninstall the app and leave a 1-star rating. I completely understand your decision, and I hope you will give us another chance once we implement a proper solution. As soon as we have full multi-currency support ready, I will be more than happy to personally notify you. If you are open to it, feel free to reach out via email or chat so we can keep you updated on the progress or discuss any temporary workarounds that might help in the meantime. Thank you once again for your honest feedback — it truly helps us improve. Kind regards, Mehmed Tech Support App Lead Releasit
** Excellent App!** I've been using this app for a while now, and I’m extremely satisfied! The interface is intuitive and user-friendly, and the features perfectly meet my expectations. It runs smoothly and efficiently, making the experience even better. I highly recommend it to anyone looking for a high-quality and reliable app!
We sincerely recommend this app! It is effortless and straightforward to use. In the few cases we needed support, they were very helpful and responsive. Last but not least, it is essential to have such an option for the Serbian market, as most of the orders are made with cash on delivery!
Great app with extensive functionality Fantastic 24/7 support. Look forward to new features.
Just installed the Releasit Cash on Delivery COD app. The support team was super helpful with setting up the page, and installing the program, answering our questions. The program helps us a lot, especially here in Hungary where a lot of people still uses the cash on delivery function. Thank you again so much.
Good COD Shopify app and It support also good to solve any issue.
