ASSORTMENT GALLERY
United States
Reviews (2)
I was short cited in my original review. I installed the app, attempted self installation, hit numerous road blocks, and became frustrated. I was immediately contacted and offered help. So far customer service seems great. I am well on my way to resolving issues. Highly recommend downloading and working with the excellent customer service team. Although the app isn’t user friendly, there’s a great support staff backing you up.
Developer reply ·
We are sorry to hear about your frustrations and experience with the app. It looks as though you have only been using REVIEWS.io for 2 days & there has been no communication with our support team to assist with your issues. If you are still looking for assistance in regards to what's available on your plan, please email support@reviews.io and our team will be more than happy to help. Regards Support REVIEWS.io
Be very careful with this app. After downloading and building my product, I was unable to view my dashboard and create a sample order. App is unresponsive on numerous occasions, and technical support is inadequate in providing assistance. Several times, I didn't receive a response for over 3 hours. Technical support agent completely ignored my symptoms and provided answers to a problem, I wasn't even having.
Developer reply ·
Hey there, Thank you very much for taking the time to review our app. We sincerely apologize for the inconvenience you experienced with our product. Rest assured, the issues you encountered have been addressed, and we have implemented fixes to ensure smoother functionality, especially regarding the dashboard and sample order creation. We are deeply sorry for the delay in our response to your queries. We understand the frustration this may have caused and have taken steps to improve our response times. In the new year, we've expanded our support team to ensure more prompt and effective assistance for our users. Your feedback is invaluable to us, and we appreciate your patience. If you have any further suggestions or encounter any other issues, please don't hesitate to reach out. Thanks.
