REVIEWS.io Product Reviews App

We've been experimenting with some of the review providers and the customer service at REVIEWS.io has been fantastic. They are always quick to respond and provide the exact answer we need.

Support is always quick to respond and helps you with anything from importing your reviews from other platforms to design and functionality details.

We've recently moved our product reviews over to REVIEWS.io, and I honestly couldn't be more impressed with the support we've received. We had nearly 400 reviews to transfer from another platform, and what initially seemed like a straightforward job turned into a bit of a technical headache with product IDs, CSV files and getting everything matched correctly to our Shopify store. Leila was absolutely brilliant throughout. She was patient, friendly, knowledgeable and genuinely determined to get everything sorted. Rather than just pointing us towards a help article, she stuck with us, worked through the issues and involved the technical team where needed. By the end of it, all 398 reviews had been successfully imported, and everything we've checked so far is matching beautifully. As a small independent business, this kind of customer service means an awful lot. It's refreshing to deal with someone who genuinely cares about getting things right. A massive thank you to Leila and the team at REVIEWS.io. You've made a fantastic first impression, and we're really looking forward to working with you. The Flat Cap Coffee Roasting Company

We had a great experience with the REVIEWS.io team when moving our reviews over from another platform. All we had to do was send through the exported file, and they handled the rest. Their support made the whole process straightforward and hassle-free. We really appreciate their help!

We reached out to REVIEWS.io support to get our product reviews showing as star ratings in Google Shopping, and they handled it quickly and clearly. Jenson explained exactly how reviews match to products (SKU, MPN, GTIN), confirmed the details we needed for our Shopify feed, and ran a catalogue resync that cleared out years of duplicate and outdated product entries without losing a single review. They also updated our store URL and confirmed our Google Product Ratings feed was live, all within the same conversation. We've used REVIEWS.io for years to collect reviews for our handmade leather goods, and this was a great support experience. Highly recommend.

★★★★★ 5 Stars — 10/10 Service Or should I say 10 out of 10? Luke was absolutely fantastic. He was incredibly helpful and patiently guided me through the entire process, explaining everything clearly and making sure I understood each step. The platform is great, but excellent customer service like this is what really makes the difference. Having someone like Luke available to provide this level of support gives me confidence in the service and is a big reason I’m happy to continue with the monthly subscription. Thank you, Luke, for your time, patience and excellent support. You’re a credit to the company. All the best, James

Ash & CS team are great. We've used reviews.io for a few years now, it's a great product, with a long list of features that go above and beyond review collection & website display!

This is a really good app, and their support is truly excellent. My experience with them is a highly positive one so far. Would definitely recommend.

Mia and the team at REVIEWS.io have been nothing short of amazing to work with. Their support is consistently fast, friendly and genuinely helpful, and it always feels like they actually care about getting things resolved properly rather than simply providing a standard response. Mia in particular has been fantastic. She’s incredibly responsive, patient and always goes out of her way to help whenever we have a question or need something sorted. REVIEWS.io is genuinely one of the best review systems we’ve used. The platform is reliable, easy to work with and has become an important part of how we manage and collect customer feedback across our business. The fact that REVIEWS.io is also a Google-approved review partner speaks volumes about the quality of the platform and how well the system performs. Having a great product is one thing, but having an exceptional team behind it makes an enormous difference. We’ve been extremely impressed with both the platform and the service we’ve received. We would absolutely recommend REVIEWS.io to any Shopify merchant looking for a powerful and reliable reviews platform backed by a team that genuinely cares about its customers.

Great on-boarding support - thank you Abuzar!

Customer service is lightning fast and always helpful. The dashboard is so easy to use, even I can't break it. So far, so good! Thank you :)

Great support from Maddox, our issue was resolved in no time at all.

Great Tool, Great People, Good and fast Communication. And all this for a price wich is more than fair.

I had a couple of support questions, and to be fair the AI answered 2, and then I requested a human agent for the 3rd question, and support was fast, friendly and very helpful. It's a great app, and we use a number of the features across our site and know there is lots more we can grow with as our business develops.

Great solution and super fast support!

Charged me again when I already cancalled, also they show a support email to contact which is acctully inactive. whats the point? Poor after support

Maddox was excellent - went above and beyond.

I am extremely dissatisfied with my experience with Reviews.io. I upgraded my plan specifically so that my Shop App reviews would sync to my website, but after three weeks, the integration is still not working properly. I have contacted Reviews.io numerous times trying to get this resolved, yet my dashboard continues to show that the reviews are not syncing. Even more concerning, some of the reviews that do appear to be coming through are being connected to the wrong products. This creates an entirely new problem, because customers may see reviews that do not actually belong to the product they are viewing. I am paying more for a plan specifically to have this feature, and after three weeks I still do not have a properly functioning review sync. I should not have to repeatedly contact support for a paid feature that was the entire reason I upgraded in the first place. At this point, the amount of time I have spent trying to get this working has been extremely frustrating. If Reviews.io offers Shop App review syncing as a paid feature, it needs to work correctly — including matching reviews to the correct products. Very disappointing experience so far.

Great app, with excellent support.

I received great support with setting up the reviews, and many of my questions were clearly answered. The team was very helpful, patient, and supportive throughout the process. Thank you for all the help!

Customer service has now helped me resolve the issue, and I appreciate their assistance. However, I did have to upgrade my subscription in order to send out a campaign to 5,000 customers. The best part about this app is that you can display Google Seller Reviews from your company reviews, which is a great feature. The team is also very helpful through live chat and can assist with importing reviews from another platform, which made the migration process much easier. However, there are still quite a few downsides. The app can be very clunky with Shopify, and not all of the widgets work properly with every theme. In my case, I've had to have the support team carry out installations in certain areas, which is frustrating because it takes time going back and forth through live chat and directing different people to what needs to be done. Another major limitation is that review reminders are not available on the Start-Up plan. You have to move to a higher-priced plan to access this feature. This seems like an important feature for many stores, as customers don't always leave a review after their first purchase and reminders can make a significant difference to the number of reviews you collect. I also don't think the pricing is transparent enough on the Shopify App Store listing. I'm currently paying around $63 per month for the Start-Up plan, which works out to approximately $758 per year. The Start-Up plan isn't clearly displayed on the Shopify listing, and you have to contact the team through live chat to switch to it, after which you're billed separately. I think the pricing and available plans should be much clearer from the beginning. Overall, the app has some excellent features (more sought after ones you need to upgrade and pay more) and the customer service team has been helpful, particularly with importing reviews and resolving issues. However, there are still significant areas where the app could improve, especially around Shopify integration, theme compatibility, pricing transparency. I hope the developers continue improving these areas because the core product has a lot of potential.

The support team is very responsive, they are keen to help you with any obstacle. I recommend Reviews due to their devotament to fix any errors and for the detailed explanation to any questions you might have!

Customer service was quick and helpful. Embedded PDP widgets are also easy to use and customise.

Great and Quick Support. All time.

Have had a great experience with this app, been using it for a couple of years now and the support and functionality are terrific, have never let us down 2026 update – our legacy plan got grandfathered so we needed to open a 2nd reviews.io account, there were a few teething issues but Trilok from support was a legend in helping us get set up, very appreciative of his fast and clear assistance.

Super Support! Immer hilfreich und schnell.

Awesome !!!

Reviews.io ist für uns eine tolle Möglichkeit, ehrliches Kundenfeedback sichtbar zu machen. Die Plattform hilft dabei, authentische Bewertungen unserer Produkte und unseres Shops übersichtlich darzustellen und schafft dadurch Vertrauen bei potenziellen Kundinnen und Kunden. Besonders positiv finden wir die einfache Handhabung sowie die verschiedenen Integrationen und Darstellungsmöglichkeiten. Auch der Support reagiert schnell und kompetent, wenn man Unterstützung benötigt. Insgesamt eine zuverlässige Plattform, die sich problemlos in unseren Arbeitsalltag integriert und einen echten Mehrwert bietet.

Best customer support team ever. App also bug-free. Connect with Shop App reviews too.

Great product. Customer service is extremely quick and helpful

Really fast and efficient help from Jenson at Reviews.io on the online chat. Super helpful and resolved my issue in a few minutes.

I deleted this app and they are still emailing me! I had to create a new account and log on to search for a way to delete my account and guess what? No such option. I am leaving this review and I hope they see it. STOP EMAILING ME AND DELETE MY ACCOUNT!

I have been using reviews.io for 2 years now and I am very happy with their support and service. The platform really helps manage reviews and build customer confidence and their approach to ensuing data integrity is met is much appreciated, especially in today's day and age of AI. I also have to say that the customer service has been amazing and fast and very professional and integration was also very easy. Would highly recommend.

I am using this company for few months and it solve all my problems with rich results.

This app is straight forward and easy to use. Biggest plus is the customer service support. Once I got past the AI support, the customer service rep was awesome to work with!

Great! I have returned to Reviews.io and it is very good. A few niggles were helpfully and professionally resolved by Leila.

Great review platform! Easy integration and support team are excellent.

Tolles Tool, Maddox aus dem Support hat mir sofort und sehr engagiert geholfen. Gemeinsam konnten wir mein Problem super schnell lösen. Vielen Dank dafür.

Very happy with this app. It works well, and the support team is friendly, knowledgeable, and fast.

great nugget options, easy integration with shopify, excellent support!

Unfortunately, without any prior comms from ReviewsIO, they "improved" their plans, increasing our monthly fee from €99 to €150 per month. Haven't received any comms from their team upfront or afterwards, only a popup when logging in "congrats you've got some new features" without any price mentioning. Also, the rates on this Shopify reviews page, are NOT the current prices anymore. They are much higher. Intransparency sucks..

A good app until you reach out to their customer support TLDR; Limited features, and all I am told when I reach out for customer support is that "the team is looking into it" for weeks on end, only to find out that a ticket that was supposedly raised over a month ago was actually not raised at all. I switched from Judge.me to Reviews.io and so far I have been pretty disappointed by the lack of useful features and the level of customer service I received. Unexpected integration: The first unexpected behaviour of the app is that, unlike most of the other apps I'm using on my shop, this one isn't showing on my Shopify admin page, and is actually a web app, integrated to my shop. It would have been good to know before I installed it. Moving to a paid plan: When I tried to move from the free to a paid plan, through Shopify, I was strongly encouraged to subscribe to the more expensive plan (available on their website and not through Shopify directly) by all 3 agents I spoke to, as well as the sales person (who even suggested their most expensive plan, that was clearly not a good fit for our business). I had issues switching to the paid plan through Shopify, and was told for several days that the team was "looking into it". I ended up finding the issue and fixing it myself. This was a surprise, as most apps are keen to get you moved to a paid plan as soon as possible. Limited Flow features: Another disappointing discovery is when I found out that, even with a paid plan, I can only have one active flow at once. I found no mention of this anywhere, and had to create workarounds with Shopify Flow to address this issue. Limited Product Widget features: The styling of the default Product Review widget is very limited, and I was advised to use their customisable Product Review Widget, that needs to be implemented with code. I had issues having it working, and, like before, the "team looked into it" for a week. After a lack of useful updates, I used Shopify's Sidekick agent that highlighted the problem in seconds. Once again, I fixed the issue myself after waiting for several days. However, there are still issues with their widget. For instance, I disabled the "no reviews, be the first to write a review" section for products with no reviews, and it is still showing. I reached out to the Customer Support team and have been told that it will be fixed in 5 days. It has now been 3 weeks and, once again, the "team is looking into it". Issues with imported reviews: One other issue that is being "looked into" for weeks is that on the reviews I imported from Judge.me, some customers chose not to include a city, only their country. On the Product Review Widget, if the customer doesn't enter a city, it repeats the country (e.g. Germany, Germany). I raised that issue 3 weeks ago and am still yet to be told that it is resolved. UPDATE: after a month and a half of "looking into it", the issue is now resolved. I asked for an update for another ticket that was submitted at the same time, and was told that there was actually no ticket raised for it, contrary to what I was told back then. Total waste of time, and it happened twice already.

The customer service responds very quickly. They can patiently answer the questions I don't understand, and the app is also very user-friendly.

Great support and great app.

Jenson was great when it came to importing reviews from a 3rd party. Easy to work with and professional, also great app highly recommend

We just switched review platforms to Reviews.io. So far I've noticed that the customer service is very helpful. I've worked with both Maddox & Luke who were responsive & helpful. The process of importing reviews is quick & easy.

Easily one of the the worst apps I have used in all my years on Shopify. Feels like it was built by someone who has never used a Shopify store or ran a business. In the process of transitioning to a new app now. Stay away.

Very quick and helpful service! Glad I asked them for help

Cooler Style

Their Product Reviews Widget in Horizon theme has bugs that make it overall not functional for mobile. The theme widget doesn't have the same features as the coded version in the Reviews.io dashboard. Their support sent me a collaborator request asking for basically full access to our entire Shopify Admin account, which is extremely bad. They said they might fix the CSS Flexbox bug in 5 days, which is also a very long fix time, in my experience. I liked their AI support much better than their actual human support, but can't figure out how to go back to AI support. We're overall not happy with Reviews.io and looking at different vendors now.

Seamless order experience.

The app and customer support are extremely disappointing. The platform has major limitations — all reviews we collected and wanted to migrate lost their “Verified” badge, which is a huge issue for credibility and conversions. Customer support was very unprofessional, unable to clearly explain even simple questions, and came across as rude rather than genuinely willing to help or find solutions. The experience felt frustrating from start to finish. Unfortunately, I would not use this app again.

I find the features and intuitive interface really helpful, and the support is absolutely brilliant. I had an issue I couldn’t sort out myself, and the team resolved it very quickly and spot on.

Heel blij met de service!

Incredibly supportive and helpful with migration from another review tool (Judge.me), and they have the integration from their reviews to Google Store Ratings and Google Shopping. Thank you Trilok!

It's a great system and I am happy with the service, easy to use and the support if you do need it is excellent, they are responsive, polite and willing to help.

It's not easy to find a solid review platform if you are running store with multilingual support and clients all over the world. We tried several other review apps, but we are definitely staying with reviews.io. The fact they are google partners and that they have a lot of awesome widgets we can simply use with our shopify store makes them #1 pick for us as a review platform. Their support is alive and helpful and the price for the plan is also reasonable considering the value you get. Don't waste time on other review apps - this one is simply the best.

Very helpful staff in setting up properly. Trusted site. Highly recommended

Really great and excellent support. I highly recommend it.

Reviews.io has delivered exceptional value for money. When we compared it to a much larger competitor, it offered the same functionality and overall service at a MUCH better price. The real standout, however, has been the team behind it. Their support, ideas, and proactive approach make it feel as though they are genuinely invested in the success of our company, rather than simply acting as a supplier. What we also love is how effortless the platform is on our side. It requires virtually no input from us, yet consistently delivers strong results. It is a rare combination of affordability, effectiveness, and true partnership.

Great app, great support (literally, they are always here to help), 100% recommend if you're looking to expand your reviews collection initiative!

Very fast migration, nice team and easy setup!

Amazing support - especially Seri.

Outstanding customer service.. This company really does support small business owners like me, sorted out some subscription issues promptly. 10/10 service.

Great

I'm going through some integration issues which I believe are mostly due to my own bad data from import. The support have been great and are working me through everything step by step. The app performs really well so far and looking forward to using more features once I'm fully set up

Been a Joy to work with so far and would like to say thanks to the online support help side which has been helping a lot with no issues at all.

Jenson was super helpful and patient with importing existing reviews over. Highly recommend

Great service, excellent support

Reviews.io has a lot of interesting tools and features. In addition, the support is very fast and helpful!

Thank you Maddox & Mia, great support!

Had a technical onboarding query which Jenson solved quickly. Many thanks! The UI of the portal is easy to navigate , great app.

We switched from Areviews to reviews.io, since it is just more user friendly and the integration and review follow up process is quick and simple. Plus: The support is awesome!

We switched from Trustpilot to Reviews.io on our shopify store. Besides the price difference, Reviews.io also offered more and better integration options. Couldn't be more happy with our switch.

Great help from Jenson today importing reviews from another platform as well as some technical snippet code support. Had everything sorted same day. Great service, legit people.

Compared to other more pricy (a lot more pricy!) reviews.IO is fantastic. Easy to integrate and use. I needed a little support with a URL issue and Luke was quick and efficient in solving the problem, with no issues.

This app is user friendly and customer service is amazing!

We've been using REVIEWS.io for our Shopify store for the past 6 months, and it's been a game-changer for our business! The integration with Shopify was seamless, and the automated email requests have made collecting product reviews effortless. What really stands out is the customizable widgets that let us showcase reviews across our site and Google. We've noticed a significant boost in conversions since implementing the star ratings on our product pages. The Google verified seller ratings feature has been particularly valuable for building trust with new customers. The customer support team deserves special mention - they're incredibly responsive and professional. Whenever we've had questions, the live chat support has been quick to help us find solutions. The interface is intuitive and user-friendly, making it easy to manage reviews and UGC content. The ability to collect photo and video reviews has added authentic social proof that our customers really respond to. For the price point, especially starting at just $19/month, this app delivers exceptional value. It's helped us turn reviews into a real revenue driver. Highly recommend for any eCommerce business looking to enhance their review strategy!

I had a great experience with Review.io. The app was straightforward to install and configure, and the onboarding support was excellent. The team were responsive, knowledgeable, and helped us get everything running smoothly. Highly recommended if you want a simple review solution with strong support.

Very, very good support at this company. Very friendly, warm, and attentive service. Thanks for putting up with our many requests and questions. Your hard work does not go unnoticed. Many thanks from Canal Alarm!

Great customer support, Jenson was really helpful in tying up the lose ends on our historical reviews data migration

We migrated from Judge.me to Reviews.io because we needed access to Seller Ratings and other advanced features that weren’t available with our previous app. Don’t get us wrong, Judge.me is a great platform, and we used it successfully for five years (yes, five!) without a single issue. However, as our company grew, we felt our review system needed to grow with us. We chose Reviews.io because they are a Google verified partner and because their feature set aligned perfectly with what we were looking for. After installing the app, we did encounter a few challenges, but their support team was exceptional. They stayed with us every step of the way and didn’t stop until everything was fully resolved. A special shout-out to Trilok, who spent many hours chatting with me and helping troubleshoot every issue. At no point did I feel like giving up; everyone was incredibly kind, patient, and genuinely committed to finding solutions, which gave me full confidence that everything would work out in the end. For those who are curious, our issues included duplicated reviews during file transfers and over 3,000 products not syncing properly. That said, the team handled everything professionally, efficiently, and in a timely manner. We have nothing but great things to say about Reviews.io and highly recommend it to any store ready to take their reviews to the next level. Thank you! :)

Very quick response when I have chatted with a 'human agent' on two separate occasions. Very friendly, quick and helpful. My issues were resolved in no time at all.

Fast service!

Trilok was extremely helpful! The staff at review.io are always super helpful and quick to figure out a solution to any issue that might come up, but thankfully not many issues arise!

Abuzar in the customer service team was very helpful and provided prompt and responsive customer service!

Terrible experience for €45/month Honestly, this service is extremely disappointing for the price. You pay €45/month and in return you get a platform with basically no real support. They allow you to import reviews from other platforms only after subscribing to the €45 plan, and even then the import is done poorly, accents and special characters disappear, making everything look unprofessional. When you contact support, they tell you it can take up to 5 business days to get a reply, which is unacceptable for a paid service. The Shopify 2.0 app blocks widgets are extremely basic, you can barely change anything. They tell you that you can customize the widget however you want, but if you try to save your custom style they hand you a huge 350+ line code snippet to manually insert into your theme. I clearly have no experience touching code, and I’m certainly not going to risk breaking my site. In situations like this, they should be the ones adding the code for the customer, not the other way around. If the support team steps in quickly and actually fixes these issues, I will gladly update my review, but for now, charging €45/month for something that delivers so little value is simply not acceptable.

Sehr schneller Versand und Top Produkte!

customer support was great, the dashboard is not the best

We’ve had a great experience with Reviews.io support team so far. Jenson supported us with exceptional attention to detail and a very fast response time. He made the setup process easy and smooth, and we truly appreciate the dedication and professionalism. Thank you for the excellent service!

Top service from Luna, Connor and the team at Reviews.io 3 years down the road and only getting better! Well done guys PS- get UK TikTok integration sorted ;-)

Super Hotline, danke Jenson

Great team. Very responsive. Good features.

Jenson is the best!

I was struggling to integrate my USA Shopify store to my Reviews IO account, but the customer service team came back to me on their live chat and fixed my issue immediately. Great customer service. Would absolutely recommend.