REK Cosmetics
United States
Reviews (9)
Unable to figure out why people are droping off. I can watch the recording all day but it would be great for some text to display and say what is going on.
To bad they double dip into your profits. They allow whatever retailer who is selling your product to be relisted on your own website for a higher price that they markup and you have to pay more fees. Also there is no way to prevent this except no using the app. Someone didn't think this through!!!
Loving this app so far. Jacob on the team was able to add a 2nd bubble and specific words in the bubble that i wanted. It didn't take very long so i'm happy about that. You should try them out and since what they have to off. It has helped me increase my AOV so it should help you too.
Watch out, resellers who add your products to their website the system will list back onto your website with a higher price. This means you pay double commission and you aren't able to stop this from happening. They have no fix for it. Who wants to pay twice to try and get your products sold when you are the original seller?
Developer reply ·
Thanks for flagging this, and sorry you had to deal with that. We've identified the source of the issue and made some changes to prevent this from happening. So, going forward you shouldn't experience this problem again should you decide to give the Product Network another try.
Simple, easy to use. I wish they provided more features like re-emailing those that didn't open for a review. Overall good app.
Infinite Options customers service fixed immediately our request to re positioning our variant drop-down first before item option 1 & item option 2. good job! rekcosmetics.com
WARNING. DO NOT PURCHASE. I paid the developer to have them unlock options needed to give freebies away to customers. They did that and their app doesn't minus the freebies given to customers out of the inventory on hand. They said it was Shopify's fault. They will not respond nor will they refund you for anything you paid. I found this flaw out when the freebies my customers were requesting, I no longer had in stock. I had to go could all my inventory and update the system. It was a disaster. DO NOT PURCHASE. There are better apps out there with better support.
Developer reply ·
Hi, thanks for your feedback. Like we've discussed over the phone today, the $49.99 one-time fee was refunded via app credits on June 25th, 2019. About the monthly charges, we've also authorized Shopify to process the refund. As for the issue itself, the piece of info you told us today really helps us investigating: the pre-order app (Preorderly) might have conflicted with the inventory update. We had previously tested in 4 other stores (without this app installed) and all was working smoothly. That's why we previously said we couldn't replicate the issue, as the inventory level was adjusting after each free gift sold. We'll run tests in a store with the Preorderly app and come back to you with our findings.
The app works well so far. I was having an issue with the product bundles spacing and how it was displaying on mobile devices. The developer took action right away and fixed the problem so it displayed on mobile-friendly devices.
