Ruhehafen

Fantastic app with top-notch support! I’m using XB: Sticky Add to Cart Upsell for my Shopify store, and I’m absolutely satisfied. The app offers great features to increase conversion rates and is easy to customize. What impressed me the most was the support – I had a small issue with the German translation, and the team fixed it within a few hours! Such fast and professional service is rare. A must-have for any store owner looking to optimize their checkout.

I waited two full weeks for a solution. The support team kept making promises they never followed through on. After five days of silence, someone finally responded – but instead of checking the bundle I reported, they worked on a completely different one that was already functioning. Then they tried to present that as a “solution”, even though the actual issue hadn’t been touched. I pointed it out again – and got vague answers and another delay. Then three more days of silence. I constantly had to follow up myself, and all I got were generic replies. They repeatedly said “we’ll get back to you later today” – which only happened once in two weeks. Worst of all: this is a paid app. Had I not canceled the trial in time, I would’ve been charged for absolutely nothing. Honestly, it felt like they were trying to stall until the trial expired. I’ve since switched to another app – and the new developer fixed the exact same issue in just 5 minutes. That says it all. As a solo store owner, I rely on reliable tools and responsive support. Sticky Cart delivered neither. The bug was never fixed, communication was lacking, and the experience was borderline unprofessional.

I had the pleasure of working with Ermis from Padectes, and he was incredibly helpful throughout the entire process. His expertise and support made a huge difference, and he was always quick to assist with any questions I had. I highly recommend his services for anyone looking for reliable and efficient support!