Pawsome Prints

EDIT: The app developers have been actively working with us to resolve the app errors. Finally we are making some good progress and the app is actively becoming better week by week. Thanks to Bruce, Chris and the team at AppInlet ---------------------------------------------------- This app experience has been so so. On the one hand it gets the job done. On the other, upon making a new booking, it lacks the basic ability to automatically mark orders as fulfilled and sending the client their tracking number. So this all needs to be done manually, which each and every order. TCG keep referring me to the app developer (App-Inlet), so does Shopify, and AppInlet Support themselves, although kind and courteous, have not actually been helpful on this impairment. I’ve been hounding them for months on wether the app can perform this basic function (i.e. by activating carrier calculated shipping, a basic add-on for any Shopify plan). Or what exactly about a higher-tier plan, if even necessary, would make this function work. Without seeming to know themselves, and evidently not interested enough in figuring it out, their latest pitiful message has been one of "it's not our job to figure it out". We will likely change courier providers soon, with a more solid app, as we spend hours adding tracking details manually, and who has time for that.. It's been a pleasure collaborating with you, Pawsome Prints!

The app itself is easy to use and gets the job done. However since we do customisation, a personalised product image is created before the client is about to place an order. In other abandoned cart apps, like Klaviyo, this customised image can be sent to the client (instead of the regular product image), so they are more likely to recover their cart. Shopify Email does not. While Shopify support told is this is possible, "we just need to manually code it ourselves", we went ahead and paid a developer to code it for us, only to find out it does not allow us to pull this customised image. So we spent hours setting up our flows, paid a developer a hefty sum to set up the customised product picture integration, only to find out it doesn't work. Great. Thanks Shopify.

We've been using Customily for a few months now. While it definitely takes some time to learn how it works, it is a powerful app and the support is phenomenal. We will continue using the app and learning more about it, we are overall very happy with it. The only downside may be that the usage fees are a little high, probably only for countries with weak currencies though. Other than that, thanks to the team for proving such great support!