Canal Alarm
United States
Reviews (10)
Very, very good support at this company. Very friendly, warm, and attentive service. Thanks for putting up with our many requests and questions. Your hard work does not go unnoticed. Many thanks from Canal Alarm!
Quick and easy install. Clean and enjoyable setup and configuration experience. Front-end widget matches my website perfectly. Customer support is very friendly, warm, and open to collaboration and feedback. I look forward to tweaking to the config to better suit our visitors. Keep up the good work.
Developer reply ·
Love hearing this, thank you! We believe no Shopify merchant should struggle with setup, and the widget should feel like it was custom-built for every store. Glad that landed for you. Really appreciate the kind words about our support - that's the standard we hold ourselves to. Lots more coming!
The reviews for this app are grossly inaccurate. This is a 5-star app with stellar customer service and support. ThisLFS Instant Brand Page is hands down the best Shop by Brands app in the Shopify App Store as of this review. Thank you very much for the app and customizations.
Developer reply ·
Thank you so much for your great feedback! Always happy to help!
I have to agree with the review left by HotCherry. Support is non-existent. Perhaps you should charge for your app and offer support.
It’s not perfect, but it is definitely a well designed and executed app. Hopefully, the developer is keen to implement feedback. Thanks!
This is an extremely well conceived app. It meets my current needs perfectly. Give it a shot!
Good app and service. Brandon was so kind and patient and even accommodated our request for a new section type. We are so greatful to have found Flexi and look forward to working with Brandon on future projects. Thank you so, so very much!
Good choice on the reviews app. I pleased with the ease of implementation and look and feel.
We are dissatisfied with the functionality of this application due to its code causing interference with other page elements. Additionally, we find it problematic that there is no capability to guide customers directly to brand collections. Instead, the application redirects customers to search query landing pages, such as /collections/vendors?q=Brand&sort_by=best-selling. Despite our requests, the developer has not shown a willingness to address this issue promptly and effectively. Therefore, based on these concerns, we cannot recommend the use of this application. [UPDATE] The app developer is entitled to their opinion, but they are not entitled to their own facts. You have used our application for a long time free of charge and requesting new features to be developed for your store for free, overnight is simply not fair. We have gone out of our way to help you in the past quite a few times and revenge 1* reviewing our app is completely unreasonable and unfair. That said, you have a right to your opinion and we respect it.
It's disheartening to hear about the app developer's refusal to enable enhanced conversion tracking without additional charges, especially given the circumstances. On one hand, he mentions not being paid in over 18 months, yet on the other, he serves several hundred customers, some of whom pay substantial amounts, up to $10,000. It's confusing, isn't it? Are they struggling financially or thriving? It almost seems like price gouging for Shopify merchants to compensate for losses from the BigCommerce side. In situations like these, it would be much appreciated if the developer could meet halfway, perhaps at $17 a month, which seems like a reasonable compromise for both parties involved. Let's hope for a fair resolution that benefits everyone.
