chopshopstore
United States
Reviews (3)
I installed it, it broke my site. Then someone there installed it for me and the site was working fine again, but I didn’t need the app just yet. Then later in testing it, I realized I had to fine tune it a bit becuase the basic stuff wasn’t great. After following the instructions on injecting code it broke the site again. They are QUICK to respond to issues, but I would hesitate using any code injection methods without having their team install it for you — and do it in a test build so that any errors do not go live.
Developer reply ·
We are deeply regret the impact this had on your business during the busy Christmas shopping season. Losing revenue is unacceptable, and we understand the frustration it caused. Looks like the issue has come when you tried to add the code for hiding buy button for auction products. We would like to inform you that we provide live chat and call support as well. We recommend initiating a live chat to get things done from our end. If you had asked us, we would have taken care of it for you, and this issue could have been avoided. Additionally, the auto-inject feature works with most themes, but there is a possibility that it may not work with some themes. In such cases, please contact us via live chat support, and we will add it for you. However, We're happy to bring back the things on track. Our support team has shared the meeting link with you. Please check your email inbox & schedule the meeting with us so that we can assist you in setting up the app!!- Team Webkul
Same night I heard back and the next day it was fixed. Google started running my ads again without me having to lift a finger. Doing it yourself was massively confusing, so even if this took them 10 minutes to do — it would have taken hours of figuring out what was needed.
Developer reply ·
Hi chopshopstore, Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work. Best Regards
