New Hill Farms
United States
Reviews (2)
This was easy to install but zero options to modify any settings. The app did work on tracking affiliate sales, which is more than I can say for some other affiliate marketing apps in the Shopify app store. Not responsive to questions and we uninstalled it as if gave affiliates commission on the product, shipping, and taxes paid by customers and there was not way to uninstall it.
Developer reply ·
Hi there, Thanks for your review and providing your feedback. However, I would like to mention that the points that you mentioned were not true. 1) Commission is given on the Product price and not on the total revenue. Check the screenshot below about the test order you placed in the app. https://t43314751.p.clickup-attachments.com/t43314751/01f3a9c4-5927-44f9-a6b8-b1c637a29b3e/Screenshot%20Thu%2C%20January%204%2C%202024%2020%3A58%3A27.png?view=open Check the product price is 2.99 and with 10% commission, the commission calculated is 0.3. The commission is on the Order total and not on the revenue 2) Setting not customizable and none-responsiveness We did reply to your email which we received on support chat. But it got bounced with the message "Address not found". Please check your email mailbox setting and check for any misconfiguration https://t43314751.p.clickup-attachments.com/t43314751/102783d0-c1a3-439e-852c-1e0b173191e9/Screenshot%20Thu%2C%20January%204%2C%202024%2021%3A02%3A14.png?view=open The question you asked about how to change the login person image is in settings-> Sign In and for the commission calculation started in above pointed out that it was already getting calculated on Product Price and not order total. Apart from email support, we are also available on chat support, its in the bottom right corner of the screen. I believe it was just a misunderstanding about the app functionality, and we have clarified your question on the commission calculation part. Please let me know if you install the app again and I will personally get on call with you to assist with any question Thanks
So far not so good. Initially trying to use the service to upload our Shopify store listings to new Walmart and Amazon seller accounts. Walmart did a bit better but Sellbrite did scramble some of the text of the listings but it was an easy fix to each listing. The Amazon product upload was a hot mess as the Sellbrite app can't find 95% of the products for the required Amazon ASIN so they will all have to all be manually transferred. Maybe we will wait and give them a try on managing inventory across Ebay, Etsy, Shopify, and Amazon down the road. Tech support was agonizingly slow as they are never available on chat and take 24 hours to respond to messages, so the back and forth on one topic can take several days to resolve.
Developer reply ·
Hi James, sorry for not meeting your expectations on this. Our support hours are M-F 7a-4p Pacific, and it looks like some of your messages have been received over the weekend or after hours. Our team will be following up with you ASAP on these issues.
