Jerry's Apparel
United States
Reviews (2)
Customer service is always helpful. Charles especially! Whenever I have a question or need help, he is quick to respond. I give him a five stars.
Developer reply ·
Hello Jerry's Apparel Thank you so much for your kind words and positive feedback! We're thrilled to hear that you're enjoying our drop shipping service and that we're meeting your expectations. Your success and satisfaction are our top priorities. If you ever need anything or have any questions, please don't hesitate to reach out. We're here to support you every step of the way!
Sensationally Fabulous It is great but there is one problem, they advertise the APP for $29.00 per month, but when you upload the app to Shopify they charge $49.00 instead of $29. So I did sent two email complaining about the mistake and this what they say > Just email us when you pay the bill. We will approve the 20USD refund for you. They never did that. So I send another email > Hi Descrii, Again in the month of December you charge me $49, On November 1st you wrote to me this - Just email us when you pay the bill. We will approve the 20USD refund for you. Well this is not happening, I can't email to you the reminder because the money will be drawn from my card automatically from Shopify. I believe it is your responsibility to make the adjustment. Now if you like to keep the $49 Then I expect more credit. For $29 = 30 credit and for the extra $20 = 20 more credit total 50 credit for every month. Let me know what you decide. THEY NEVER RESPOND BACK. I let your gays reach the conclusion. Update: After leaving a negative review below, they contacted me immediately, and provided a solution. I am very satisfied with the application. If you are looking to save time I would recommend getting this app. And I want to say that their customer service is great. Dear Jerry's Apparel, Thank you for your review. We take customer satisfaction seriously and are glad to hear from you. And I am really sorry about this. I completely accept that this was my mistake. To solve this can you please email or chat with Shopify Support at support@shopify.com as Billing is managed by them and they will be able to refund you your money.
