Sai Creations Watches
India
Reviews (5)
EXTREMELY POOR SERVICE — NO DELIVERY, NO RESPONSE, NO ACCOUNTABILITY My shipment has not been delivered for more than ONE MONTH, and despite regularly raising complaints and following up, I have not received ANY response whatsoever. This is completely unacceptable. There is no proper communication, no status update, no resolution, and apparently no responsible person willing to take ownership of the issue. I have repeatedly tried to raise the matter, but my complaints seem to be completely ignored. Customers should not have to keep chasing a logistics company for weeks just to get a basic response about their shipment. One month without delivery + zero response to repeated complaints = absolutely unacceptable service. I am sharing this review so that other customers and businesses are aware of this experience before choosing Shadowfax. If something goes wrong with your shipment, be prepared to deal with a complete lack of response and accountability. Extremely disappointing experience. No response. No accountability. No resolution.
We want to share our experience with Delhivery’s pickup service, which has been quite frustrating. Although we were available throughout the scheduled day, no one from the Delhivery team contacted us or came to collect the item. We even have CCTV footage confirming that no pickup attempt was made. Delhivery’s FE reportedly attempted the pickup yesterday and marked the seller as unavailable, with geofence-verified remarks, leading to the cancellation of the pickup. However, this was not true since we were present all day and received no calls or visits. Marking the pickup as "Seller not available" without any actual contact or presence is unacceptable. We believe this situation needs to be reviewed seriously to avoid such inaccurate cancellations in the future. We hope Delhivery improves its communication and verification processes based on our experience.
Developer reply ·
We came across your review from some time ago and sincerely apologize for the frustration caused by the pickup issues. We understand how disruptive this was and take your feedback seriously. We are continously improving our pickup verification processes and communication protocols to prevent inaccurate cancellations and ensure timely collection. We truly appreciate you sharing your experience, as it helps us enhance our service for all customers. If you’re still facing any concerns, please raise a support ticket from Delhivery One and we’ll be happy to assist.
They charged us without our knowledge, even though we had already uninstalled the app as per their guidance. I emailed them on the same day while in the free trial, but unfortunately, I was still charged. We haven’t received any response yet. I kindly request a full refund. I have already sent you an email regarding this issue. Hi Sai Creations We’d like to kindly remind you that we fully resolved your case by providing a full refund of $117 for the entire month’s use on April 11. Following Shopify Support’s advice, we respectfully ask that you update or remove your review, as the issue has been fairly and completely resolved. Keeping a negative review despite receiving both full service and a full refund is not reflective of fair practice. Thank you for your understanding
Not connecting to Google Search Console tried so many times and wrote on the Support couple of times but not get any response. Hello, our team identified an issue with your Google account and reached out to you by email after your first inquiry. If you could please respond, we can help you quickly resolve and activate the app for your store.
