Delhivery ‑ Logistics Platform

The app and delhivery ops are a total shit show

INSTAL THIS APP ONLY AFTER READING THIS REVIEW I am writing this review after using this app for more than a year, and I can confidently say that while the app itself may not always appear to have major technical issues, the overall service experience is absolutely the worst I have ever experienced. Pickup is a complete nightmare. The courier person never arrives during the scheduled slot. Instead, you repeatedly receive false updates claiming “we tried calling you but you were not reachable,” when in reality no call attempt is ever made. This has happened consistently, not once or twice. There is also a serious technical and system-related issue with the pickup process. You schedule a pickup through the app and assume everything is properly registered. Later, when you contact or meet the pickup agent, you may discover that the agent does not even have the AWB or pickup request showing on their end. As a result, they simply do not come to collect the shipment. You often realise this only after waiting two or three days for the scheduled pickup. At that point, there is no proper resolution—you are forced to create a completely new pickup request and start the process all over again. For an e-commerce business, wasting several days because a pickup request is not properly reflected in the courier agent's system is extremely damaging. What makes it worse is that the pickup location is a well-known warehouse address, and they have successfully picked up from the same location multiple times in the past. So the excuse of not being able to locate or contact us simply does not hold. Their warehouse operations are even more frustrating. If you visit in person, you are met with endless excuses like “shipment not manifested,” “system error,” or “we can’t find it in our system.” There always seems to be a new reason to avoid doing the actual job. In one instance, a parcel was kept in their warehouse for more than a week without even initiating shipment. This kind of delay is unacceptable for any business relying on timely deliveries. I have also used their service with Meesho, and the experience there was equally disappointing. Their agents are completely unresponsive when picking up return orders. Multiple times, fake products were accepted from fake customers without proper verification. As a result, I had to raise repeated claims, which ultimately led to the loss of my Meesho seller account. This is a serious failure in handling returns and protecting sellers. I am writing this after multiple back-and-forth trips to their warehouse just to get my last order shipped. This level of inefficiency, poor coordination, technical failure and lack of accountability is shocking. If you are a startup or an established e-commerce business, using this service can cost you your customers and your credibility. This is not just about inconvenience—it directly impacts your business reputation and your ability to fulfil orders on time. I strongly DO NOT recommend this courier service. Please stay away and choose responsible courier providers in India if you want to provide your customers with a reliable delivery experience. I have now moved away from this provider even though I still have balance left in my account. I am willing to lose that money rather than risk losing my customers and my business.

Extremely disappointing for many reasons.. I am not wasting another second on this.

Gross Incompetence and Zero Accountability I strongly advise all business owners to avoid using this courier service. Their logistics operations and customer support are completely abysmal. They mishandled a shipment of mine worth 7,000, repeatedly changing the tracking status from "lost" to "found" and back to "lost." It has now been over a month, and the package has neither been delivered to my customer nor returned to me (RTO). Attempting to resolve this is a dead end. Their customer support relies entirely on unhelpful, automated emails with zero human intervention. To add insult to injury, they arbitrarily rejected my compensation claim despite holding onto my lost inventory. A logistics company cannot survive with such severe operational failures and a blatant disregard for its sellers. If you value your business and your customers, take your shipping volumes elsewhere.

**Worst experience with Delhivery.** At the time of generating the AWB, they show you one shipping amount, but when the final invoice comes, you are charged a completely different amount—sometimes **2X or 3X higher**. Then they give excuses like incorrect dimensions, volumetric weight, reweighment, etc., without proper transparency or proof. The worst part is their **customer support**. They simply say “raise a ticket,” and getting any meaningful resolution is almost impossible. I was even told that proper support is mainly for businesses doing **700+ orders**; otherwise, just keep raising tickets. I have been charged so much in additional costs that in some cases the logistics charges almost **eat up the entire profit from the order**. For a company of this size, this kind of billing and support is extremely disappointing. **Show the correct price while generating the AWB, charge the same amount, and if there is any adjustment, provide proper proof and transparency.** Growing businesses need reliable logistics partners, not **surprise charges and useless support.** **Very disappointing experience with Delhivery.**

Extremely poor service pickups will never happen and parcels getting lost many times, i will never recommend delhivery to any seller

Shopify email notifications are not sent to customers when Delhivery marks the order fulfilled.

READ ALL REVIEWS BEFORE ONBOARDING, Highly disappointing. There are multiple reason, few are: Unnecessary RTO without contacting customer, Each and every POD are wrong, No customer support (Even when you raise ticket - No use), RTO and reverse pickups doesn't reach you ( you have to wait till all your order get piled up, so it can be months). Because of these reasons (I haven't mentioned all, but major issues) customers are requesting us not to send by Delhivery. If you do 10 consignment atleast 2 will be facing any kind of issues. If there was negative 5 star review I would give that. I hope they will improve from their mistakes.

Extremely Disappointing Experience – Poor Support, Delivery Issues & Incorrect Charges Our experience with this courier company has been highly unsatisfactory. We have faced multiple cases where shipments were marked with delivery remarks that customers disputed. In one recent case, the customer confirmed that no delivery call was received and no genuine delivery attempt was made. Despite repeated requests, the courier company failed to provide any call logs, call recordings, GPS records, or other evidence supporting the delivery remarks entered into their system. Even after providing alternate contact numbers and confirming customer availability, the shipment remained undelivered. Numerous tickets and follow-ups were raised, but meaningful action was not taken. In addition to delivery-related concerns, we have also faced issues with weight discrepancies and additional weight charges that were difficult to verify. Obtaining proper clarification or resolution for such charges has been a frustrating process. The biggest concern is the lack of accountability and responsiveness. When businesses depend on accurate tracking, genuine delivery attempts, transparent billing, and timely support, such issues can result in financial losses, delayed deliveries, unnecessary RTOs, and dissatisfied customers. We expect a courier partner to provide clear evidence when delivery remarks are disputed, resolve complaints promptly, and maintain transparency in billing practices. Unfortunately, our experience has been the opposite. Based on our experience, we cannot recommend this courier service to businesses looking for reliable delivery operations, transparent weight management, and responsive customer support.

Delhivery ‑ Logistics Platform delhivery is very very bad please don't use this company is not good

Tried making a account on their website multiple times, It always says the account is created but when I try to login the account does not exist. Worst ui experience. Fix it and get a option to give support to the people who dont have a account on your portal, You guys might be good in business but you are loosing customers to your weak ui and onboarding

Fake Company. Delay every Courier 4day -10 days in end Customer Not Want product. i loss my business. here is claim i'd since 50 days no update no money in my bank 51975110000604 51975110000755 51975110000615 51975110000556 51975110000114 51975110000431 51975110000405 51975110000486 51975110000081 51975110000070 51975110000184 51975110000420 they are doing fraud with customer so don't use this cheap company

Tech needs to be upgraded, Also Delhivery seller support is not supportive at all, No co-ordination. It is impossible to get in touch with them. FAKE NDR's are high.

The app is not working properly, the shipping data is not being pushed to Shopify, and we have to manually enter the details and fulfil the orders on Shopify. This is time consuming if you have to manually fulfil all orders and Shopify. I have raised multiple requests to delhivery team, but all they keep saying is uninstall and reinstall the app and it should work, but even after doing that, it is not working and there is no proper response from the Delhivery team to fix this issue, absolute trash.

Delhivery has leaked the data for all the Shopify stores, scammers are calling customers asking for OTP and payments. That's why in the garb of app updation they have sent the mail to disconnect the stores. Pure thieves.

on boarding promises were huge, and deliverables are not even close. Stuck in the loop of fake promises. Each day has a different reason for not picking up the parcels. fake status is posted "shipper unavailable" SIR 24x7 Guard is on duty. It is a work place and not a resident. Status post karne mein toh dimaag laga lein? Khair, Kuch Hone wala nahi hai yahan per likhne ke baad bhi. Last try!! 1 star cause our POC has lot of patience.

The app is currently not working properly and keeps showing the error “Failed to fetch shop data.” This is causing major inconvenience in daily operations. Even after trying to reinstall the app, the issue persists. Additionally, we are forced to manually enter customer details again, which is time consuming and inefficient. Kindly fix this issue at the earliest and ensure proper synchronization of shop data. A stable and reliable app experience is essential for smooth business operations.

I spoke extensively with the delivery team, but they have a lot of technical issues. Anyone else? I'm not getting a proper response from their end—and their service is abysmal!

I was constantly getting emails from delhivery that you might be facing syn issue and do the following steps to solve it. When i followed the steps and uninstalled the delhivery app from shopify, it is not getting re-installed again as saying 'unable to fetch store data' and there is no prompt response from delhivery team.

not able to install it. error is coming : Failed to fetch shop data. syncing is an issue rn.

very good service

not able to install it. error is coming : Failed to fetch shop data WORST SUPPORT BY DELHIVERY

Edit 3: not able to install app. Error : Failed to fetch shop data Edit 2: So they have an option on their website to send shipment notifications to customers, but that is Delhivery's own email that is sent and not the Shopify default shipment email template. So, once you download this app your customers would no longer receive the default shipping email template from Shopify but would rather get it from Delhivery branded email. Edit 1: Reducing it from four to two stars. The shipment email is not sent to the customer when the order is fulfilled by this App. This needs an urgent fix. Decent but needs a lot of improvement. The order status doesn't sync properly most time. For instance, an order delivered two weeks back is still showing as "Out for delivery" on Shopify orders page. Hopefully they improve the app.

Parcel has been picked up but not dispatched. Stuck at the origin center. AWB:19041899966416

not able to install it. error is coming : Failed to fetch shop data

We have been shipping with Delhivery for the last 2 years. However, for the last one month or so, there have been a lot of weight discrepancies, and charges have been deducted from our wallet. Also, at the time of delivery (or whenever there is any issue), we are not able to reach the local delivery center or the executives. I have tried reaching out to customer care through tickets, but they have been constantly misleading and are in a hurry to close the tickets without providing any resolution. This has frustrated me to the point that we are planning to stop doing business with Delhivery. I have also raised a complaint on the consumer forum regarding the harassment and the way this is impacting our business.

Absolutely terrible experience with Delhivery. There is no way to speak to a real human agent. For the past week, there have been zero pickups, yet every day the system shows a false update saying “shipper not available” even though we are present at our location with shipments ready. Customer support is completely useless, offering only copy-paste replies without actually resolving the issue. The web dashboard is in a broken state — pickup requests don’t display properly, making it impossible to manage shipments. There is no escalation mechanism, no accountability, and no option to contact a supervisor or manager. For a company of this scale, this level of service is shocking and unacceptable.

worst app with no proper integration

good

Platform is good and the rates are good. Moved onto this from Shiprocket as there were many issues there but now we are starting to face the same issues here. Our customers are receiving different products from what we sent, There are different products coming in RTO. There seems to be some scam going on within the sorting team in their Hub and we the brand are facing customer abuse and tarnishing our name because of this. Only option is to raise tickets as AM who is assigned never picks up the call and is busy all the time.

Only technology can't pickup the package. 3rd class service

There is absolutely no way to talk to a real agent at Delhivery. For the past one week, there have been no pickups at all, yet every day we receive a false update saying “shipper not available” when we are very much at our location with shipments ready. Their customer support only gives copy-paste responses without solving the actual problem. The web app is in a terrible state pickup requests don’t even show properly in the dashboard. No proper escalation, no accountability, and no way to directly connect with an agent or manager. For a company of this scale, this level of service is unacceptable.

This is for Leadership Team. We run thebakingtools.com and the past 72 hours in Amravati have damaged our brand—we’re now fielding constant customer calls about delayed parcels because pickups didn’t happen, staff said “no vehicle—self-drop”, and parcels can sit 2–3 days. Between 26–29 Aug 2025 we even cancelled ~200 orders to avoid further disappointment. There’s no fixed pickup window (11:00 AM–8:30 PM), a Hub vs Center blame loop, and no after-hours accountability. All POC are enjoyng holidays with not a single call or email to local office. This is for specially my POC Akash Nishad, Nikita Priyambada & Gauri Ganesh.

3rd service provide delhivery our parcel is still not receive to our customer and we create ticket but still not resolve my issue and our delhivery manager saying we cant help you so why delhivery assign dedicate manager when she dont help me i Recommend dont use delhivery courier service.

We want to share our experience with Delhivery’s pickup service, which has been quite frustrating. Although we were available throughout the scheduled day, no one from the Delhivery team contacted us or came to collect the item. We even have CCTV footage confirming that no pickup attempt was made. Delhivery’s FE reportedly attempted the pickup yesterday and marked the seller as unavailable, with geofence-verified remarks, leading to the cancellation of the pickup. However, this was not true since we were present all day and received no calls or visits. Marking the pickup as "Seller not available" without any actual contact or presence is unacceptable. We believe this situation needs to be reviewed seriously to avoid such inaccurate cancellations in the future. We hope Delhivery improves its communication and verification processes based on our experience.

Continously receiving message pickup is cancelled as shipment was not ready. Not able to understand why you guys are rescheduling the pickup again and again as pickup was ready from 14th July (date on which i placed pickup). Need proper solution for this as i have heard lot about Delhivery so expecting quicker and faster solution.

They have the pathetic most support, none of their support numbers work. No control over ground team. Ground pickup and delivery teams are filled with most ever non sense people, they do not even attempt the pickups and deliverys, and keep updating with fake status, marking either seller/shipment not available, or buyer wanted reschedule. Highly dissatisfied. Not at all recommended.

Good n best rates . And on time pick up and delivery as well .

0 Rating Third Class Service its more than 1 month complete but one of my RTO parcel is not delivered and one guy name with vishwas.singh@delhivery.com is completely useless fellow who always asking for respect without doing any works and thretened to block account ek number ka kamchor and duducted money without any reason and wallet show nothing about that diduction and also invoice send at hald month show partially paid but my account is prepaid how could be possible seriously this is totally fraud company

I have had the worst experience ever with Delhivery. They have charged me for pickups but never actually do the pickups at all. They keep canceling them. Rescheduling them from our end only adds to further delays. No support provided. there is no email id or customer care number to reach out to. Now i want to close my account but they are not giving me wallet refund back to my bank account and have been delaying since 1 month now. I have tried raising support tickets but no use. My money is gone. They are cheating us of our money. I never recommend Delhivery to anyone. They are a fraud. Do not even deserve 1 star

we have been using Delhivery for a while now and it's smooth. The only tech enabeled logistics company in the country, better prices and smoother operations than everyone else

PATHETIC. THEY BLOCKED MY MAIN ACCOUNT FOR NO REASON AND NO ONE IS RESPONDING TO THEIR CUSTOMER CARE. PATHETIC CUSTOMER SERVICE.

We are able to use delivery to schedule our shipments. However, some very basic functionality is missing. 1. Delhivery does not update status of payments It has collected from customers on Shopify. 2. While Shiprocket used to send customer notifications after every shipment, Delhivery doesn’t do it. Instead, they want us to subscribe to their per WhatsApp Service.

Terrible experience with Delivery! Their support team is completely useless—unresponsive, unhelpful, and takes forever to resolve even the smallest issues. Frequent cases of fraud have been reported, and packages often go missing or are marked as delivered when they’re not. It’s impossible to trust this service for reliable shipping. Stay away if you value your time and money!

By FAR - THE WORST SERVICE I HAVE EVER EXPERIENCED. It's impossible to get to talk to a human, support tickets are easy to raise, but you'll be lucky to get someone to resolve them. I have a ticket open for a high value package they've lost from their warehouse for the last 5 days; they've taken 0 responsibility, they aren't giving me a number or a human I can talk to. A month ago, they lost 3 out of 14 boxes they were supposed to deliver from Delhi to Pune; they claimed that "We have opened the 14 boxes and adjusted them in the remaining 11" 1. That's not possible 2. Even if that was possible; what gives them the right to do that? 3. These items were worth over a 1,00,000/-. Till date, I haven't received a call/message from anyone and they close any ticket I open about it. They take no responsibility for lost packages, their delivery executives deliver/pickup as per their will and not as per promised timelines, which leads to a harrowing experience for the customers. I would rather spend 10-15% more than deal with Delhivery. It is genuinely terrible. PLEASE - If you have a new business; AVOID DELHIVERY LIKE THE PLAGUE. They will give you a whole other layer of headache on top of everything else you're already dealing with.

We are using Delhivery for our D2C shipments however with no customer care and just a bot replying to online queries it becomes extremely difficult to service our clients. Our number is registered and if we call from the registered number to to the Helpline it automatically disconnects making sure we never get in touch with a customer executive. (is there even one) ? some deliveries are delayed for days and there is no way to get in touch with the company or the person delivering. Its a black hole once your parcel has left. Most definitely shifting out to a more reliable platform that has better servicing.

Even after multiple complaints, I am unable to integrate Delhivery with my online store because the API calls are not yielding the desired results. This is impacting my store sales. Best regards, IP4U

Such poor service being provided! I registered my company a month ago and submitted the GST, yet every time I log into the panel, it asks me to activate my account. When I try, it shows 'GST already registered.' This has been happening for the past 15 days, and I still haven’t found a solution. I tried raising a support ticket, but it says 'Client Mapping not found!' I even attended a Zoom call and asked for an email ID or contact number, but the representative refused to provide one, citing company policy. He assured me someone from Delhivery would get in touch, but I haven’t received any call or email. Such poor service, and i still don’t understand why you're asking for ratings when it’s clear that you don’t even read the comments or feedback people provide. This experience has been extremely frustrating, and I’m sure my concerns are not being taken seriously

They send automated emails promptly to ask a five star rating on Shopify store but they never bother to contact the customer why he is still unable to start shipping. They want their shop to look exclusive at front but are not willing to serve the customers.

no customer support. delayed deliveries and no updates or contact info

Extremely disappointed. Requested multiple times for a call with Account Manager but no response. If this is the performance of sales team/management, then really worried about their operational functioning. 17/08/24 - Further experience. I had my first pickup scheduled today between 2 to 6pm. The delivery executive's contact number provided couldn't be reached for 5 and 1/2 hours. Finally at 7:30 pm when he picked up the call he had no clue about the pickup. When asked when he is coming, he had no clue. Raised support ticket, no response. No other way to contact the support. It's just horrible. Please stay away from Delhivery if you are not looking for impacting your company's reputation.

Amazing Deliveries done by the team, I am very happy with their services and will continue to work with them in future

Positive: - Delivery One fulfills my requirements and is easy to use. - Creating shipments takes just 30 seconds, and notifications are sent via WhatsApp and SMS to buyers. - The Android and iOS apps allow buyers to track their shipments and request support for changes in mobile numbers and addresses within the city. - Customer support is quick to address queries and provide assistance. Improvement Suggestions: - Integration of a pin code checker on Shopify product pages, along with expected delivery dates and a trust shield for sellers, would enhance transparency and trust. - Merging Delhivery One B2C and B2B accounts respectively could streamline operations and improve user experience. Negative: - Delhivery B2B support is lacking, and merchant/customer support is poor. - Lack of tracking information sent to recipients, and the cost of NDR WhatsApp notifications is higher than the market rate. - NDR verification via IVR should be stopped due to recipients flagging numbers as spam, resulting in RTO instead of successful delivery. - Delhivery High-Risk RTO buyer feature is not functioning properly. Overall, while there are areas for improvement, I am currently satisfied with Delivery One for Shopify and would recommend it.

Tons of issues: There is no mobile app as of now. You also don't get status updates email. They don’t have any Promise app to let customers an estimated delivery date on product page. Have shipped few items via them, and delivery has been late by almost 4 days minimum in most, which leads to poor customer experience.

Single star is also high rated for this crap application. I synced my shopify website for the first time and recharged my account with Rs. 1000. I had 2 pending orders which got synced on the delhivery dashboard and they were showing as pending orders only. Once I packed the orders, I pressed the fulfill button for both the orders on shopify orders page. Both the orders disappeared from the Delhivery dashboard immediately. I could not find those orders anywhere on the Delhivery app. I waited till next day hoping that someone would come to pick the orders but nothing happened. I tried contacting the customer care but to my surprise, THERE IS NO CUSTOMER CARE PHONE NUMBER, CHAT or EMAIL through which we can reach out to Delhivery. There CEO Sahil Barua is living in his cocoon. All a customer can do is raise a ticket and wait for someone to reply back. They replied me back with a youtube link on how to connect Shopify and Delhivery which was not my issue as both the applications were already connected but the connection was still not working. At last, I called my local courier service provider who charged me less than what Delhivery was supposed to charge me. He gave me DTDC tracking which I put in the order details and it instantly generated a DTDC link which can be shared with the customer. PLEASE DONT INTEGRATE WITH DELHIVERY. THEY HAVE THE WORST CUSTOMER SERVICE ON THIS PLANET. PERIOD.

My Experience is very poor with Delhivery in terms of linking with Shopify. I am still not able to link for the last two weeks despite creating two tickets. Very disappointed

Pathetic service by delhivery. Pick ups are not done in time almost waited for 3 days for the pickup and not a single attempt or call was given by delhivery

All your services are good. Except the below 1) Package type (plastic cover / Cardbox) shortcut option not available in MORE FILTER. We have to click each shipment to select this package type. So please enable this option in MORE FILTER soon. 2)After customer's orders received in Shopify, their shipping Addresses not synced properly with DELHIVERY Portal. Each time & for every order, we have to re-enter the customers pincode to auto-assign the State & City in your portal. Its Headache 3) Return pickup charges is TWICE the amount of normal shipping charges. 4) frequently incorrect weight has been scanned in some of my shipments. We have to monitor the Wallet transactions.

Channel integration - Unable to fetch order, Two Tickets are raised with ID 70881091 and 71076257 But no Response or any Solution provided. Customer Support is very poor.

The support team is pathetic. They reply to a critical query after 3-4 days!

integration was good,we process our order through unicommerce only.orders automatically sync.easy to use .bulk order processing with just single click.

Worst Channel Integration with absolutely no support. The team was just not able to identify why our channel integration was not working. After months of follow ups and constantly raising tickets they identified the issue. After that too the integration doesnt work. No proper responses are given to tickets raised - just copy paste responses - the feature is still not working. The old CL Panel was so much better. If you cannot run the new feature properly, just revert to the old system.

Worst support. Inspite og my one hundred plus emails no one from company called up and continued sending cut & paste answers. Avoid Delhivery Couriers.

There was some integration problem Initially, which was due to two account we were operating. One is for surface and the other one is for Express shipment with the same email ID login. Delhivery customer care was not able to make it out, but integration team has done commendable job. Even they have clubbed our both Id and integrated shopify also. Representative from their team Ms. Maitreyee worked for two days and completed her task late evening and sorted out all our issue. updating to 5 star for their seriousness to understand the problem and give solution to customer. God bless. Stay safe.

Worst support , its quite months but still unable to make it work every time "channel only exists" even in one click installations . i don't know how there mapping works .

Orders are not syncing initially. But after 15 min it shows the orders in panel. So there is no problem. Just have to wait some time.

orders were not getting synced but after that there team helped and now its getting synced.