Mountain Khakis

Very helpful and responsive customer support.

Whether segmenting by specific audiences for email campaigns or paid ads, Lexer gives us the tools to build these segments and then seamlessly export them to the platform where they’ll be activated. The user interface is clean and straightforward, making segment-building a visually streamlined process. We also heavily lean on Lexer as an integrated hub for inbound customer service questions and queries and use the Respond tool as our primary method of connecting with our customers. Support from Lexer has always been great - with a dedicated account support contact, we’re always able to reach out with questions about segment building or Lexer functionality and receive a timely response.

We re-platformed our website to Shopify the first week of May and have been loving the fact that we can add apps on to meet our business needs. Live Search happens to be one of them. The app is super easy to use but what has impressed me so much thus far is the customer service. One of the app representatives personally helped me complete something for our store rather than me having to figure out how to do it ourselves. Thanks for being so helpful!