nva-hifi
United Kingdom
Reviews (4)
I installed this app about 5 days ago. It's well thought out, well laid out, easy to use and has a couple of features that are potential game changers for shop owners - the live SEO Analysis helps you learn good content writing habits without it being onerous, and the Embed Product facility makes it very easy to add previews of your products, within your blog posts. The appearance of published blog posts is seamless with your existing theme, which is a big plus. Another plus is that you are not using a sub-domain. Your existing blog posts can be imported into the app with one click and that only takes a few minutes. One downside, for me - I was surprised that there is not a native comments system included in the app (you can easily add Facebook comments or Disqus, though). The app is a big leap forward over the built-in Shopify blog for content management and SEO, it is easy to set up, has some really clever and productive features and is a pleasure to use. However, pricing is definitely 'premium' so you will want to make sure that you are blogging regularly and that you are using all the features that you pay for (depending on which pricing tier you go for).
Unfortunately, I cannot tell if this app is suitable for me, or not. The 7 day trial allows me to apply the app to only ONE product. I can't tell anything about how bulk editing works, I can't even know if the 'settings' that I change are universal or product specific. Additionally, the 'pre-order with discount' feature is switched off in the 1 product trial, so I cannot see how that works and how it displays on my site. If I want to know any of the above then I have to immediately pay the monthly fee. Rather defeats the objective of a free trial, methinks. UPDATE - thanks for the reply. I welcome the clarity. In my Shopify dashboard, it still mentions a 7 day trial. Additionally, I received an email from your Customer Success Representative who states "Should you wish to know more about how the App works? we are happy to offer a 1-month free trial if you decide to continue to use our app. Just let me know your Shopify URL and I will make a request to the management for a 1-month free usage. Do you want to clarify, further? FURTHER UPDATE - after removing the app from my store I found that not all the code was removed. This caused problems on my storefront and I had to remove the code manually.
Developer reply ·
Thank you for your review. First of all, your statement is misleading and false. The app is FREE TO USE as long as you turn on only ONE product and there is NO 7 day free trial. The discounts can only be use if you are using the paid plans. All these had been stated clearly in our PRICING portion of the app page. The terms are also stated during the installation page in which you will have to approve during installation. We had even explained to you in depth that the free tier of our app is not a trial. UPDATE 03/03/2021: There is no 7 day free trial notice in the Shopify App Dashboard or our App's Dashboard as mentioned. We had tested it on our stores as well as verify if with our Free Tier customers. The merchant had not provided any proof of the 7 day free trial showing at his app dashboard. Please note we ultimately did not approve the 1 month free trial for this merchant as we find it unreasonable to provide preferential treatment to a merchant just because they gave us a bad review. Leftover codes in a store after uninstalling the app using the uninstallation feature in the App dashboard is a standard Shopify behavior. We had stated this clearly in the "Please read this before uninstalling" portion of the app which is placed in every page in our app which provides the necessary steps needed to uninstall the app.
Fabulous support (Karishma) and the app is very useful to us and easy to configure. Great stuff, thank you.
Difficult to configure. Difficult to figure out how to use. Poor admin design. Very frustrating. Life is too short...
Developer reply ·
Hi there, Thank you for giving Socioh a try. I'm sorry you fund the interface frustrating. We are currently in the process of redesigning the dashboard to provide our users with the best possible experience. We do offer a free call and an in-app chat system to help our users with any questions or concerns. I checked our database and was unable to find any message from you. If you could tell me what you were looking for or wanted to achieve with Socioh, I would be happy to get on a call with you and give you a tour of the app. We take customer satisfaction very seriously and hope you will consider giving us another chance. I look forward to hearing from you. Have a great day! Sahiba (Co-founder, Socioh)
