Amai PreOrder Manager + Notify

Customer service leaves something to be desired. They did not respond to my message (the pre-order app stopped showing on our site for no apparent reason) for something like 6 hours. By the time they responded the business was closed. I responded back in the morning and was chatting with an attendant when I was logged out of the admin Shopify for our business. It took 10 minutes to get it back up and running and in that time the attendant at Pre-Order closed our conversation and is not responding despite making me wait hours to get them to respond in the first place. So I'm left with no chat and no working pre-order button. There's no apparent phone number to call either. Very frustrating.

Very dishonest developer. BE AWARE. Be careful using this preorder app. We discovered that we’ve been overcharged for more than two years. The current subscription price is listed as $24.95, yet we were consistently billed $39.95 without any clear explanation or notification. When we reached out, the response we received was dismissive and unhelpful. We were told that our subscription “has never changed,” which does not address the discrepancy in pricing. Instead of a proper resolution, we were simply asked to email another contact. This experience raises serious concerns about transparency and billing practices. If you’ve been subscribed for a long time, I strongly recommend reviewing your charges carefully. Very disappointing and untrustworthy. For those who subscribed for a long period of time, please check your plan and they have lam excuse like below "According to our CEO, there was no email to you because your subscription has never changed. Please email our manager". We discovered the price plan when app bugs happened again. If you have large inventories, the preorder mode has to be activated one-by-one. No way to turn on all products at the same time. They adivsed us how to resolve this issue but it never worked out. We don't mind paying $39.95 on a monthly basis. However, when the subscription plan changes, we never get any update or email notification for us to reconsider. When we reached out to the support, Amai just mentioned we are on the legacy plan ??? Strongly not recommend this dishonest preorder app.

This App has been nothing but a problem. Stopped working on its own. Got it working again. Now I find out it works on desktop and laptop, not on an iPhone. Lost sales. Not sure how many.

Customer service is very on point and available when you need it.

This app has been a huge help for managing preorders in our Shopify store. It is easy to use and integrates smoothly with our setup. What impressed us most is the outstanding support team. We recently had an urgent issue and they responded immediately, guided us clearly, and solved the problem extremely fast and professionally.

Issues not resolved but when we create a ticket they create more issues on the frontend in live website

Great app with prompt customer service.

Amazing customer service - available, understanding, and great at problem solving. Product works great.

PreOrder Manager is a fantastic app, which covered all our needs for the pre-launch of several important products. The app worked perfectly and the customer service with Amai was excellent. When I had a technical query, their support couldn't have been better – their response time was super fast and they are clear about everything, and took care of the issue immediately. Highly recommend the product, and the team are brilliant.

App is super glitchy, doesn't work, and the support is very slow and poor. They tried to fix the issue but it only delayed us when we should have just tried a different app from the start.

Very easy to set up. I had some problems with my Theme and the functions, but I simply just contacted the staff through the chat. They fixed all the problems without hesitation.

Jasper, needs a pay raise. He's awesome.

easy to install and very reactive service i recommend

Sehr sehr guter Support. War super hilfreich und schnell bei der Sache. Problem konnte direkt gelöst werden.

The app will start charging after 5 products, despite us having used it for years. There was no notification about the change in plan details, and now it's $300/year ($25/month). As a result, we have no choice but to switch to a better app available.

Soo many issue, need to talk with the developer all the time. Every time they fix on problem they create a new problem. I have been waiting 2 weeks on help with setting up "Coming soon" and notification sign-up with new orders. I am still a user but strongly considering finding a new app.

Our pre-order button stopped working and after reaching out to Amai's support team it was fixed within the day. I greatly appreciate the turnaround time as we don't plan out pre-orders and it is usually something we need live within a few days.

I've been using Amai PreOrder Manager + Notify in my shop for three years, and I love it! Having a reliable way to take and manage pre-orders has saved me countless hours of administrative work, a provides a simple, seamless experience for my customers. The few times I've had an issue with a feature, the customer service and product development team have responded quickly and resolved the issue within a day. I could not be happier with this product and service - they've earned a loyal customer!

Having lots of issues! We have items on preorder and it won't state that, doesn't add the tag or tell customer Now we are left having to send a lot of refunds and having unhappy customers... still waiting for an update from them UPDATE : preorder still having so many issues after they "fixed it" half the time it works, and then it doesn't every unreliable app.

More items were sold out than what I had originally configured in the settings. Essentially, the system continued to allow sales of out-of-stock items indefinitely, despite my specific allocation of quantities for each product intended for pre-orders. Consequently, I'm dealing with numerous upset customers who are unable to receive the products they ordered.

I'm having trouble with the pre-order button. Every time I selected it says stop selling item. I'll refresh it and for 3 second it works and goes back to stop selling item. Please fix this problem.

Fixed up my issues. Hopefully they wont happen again.

They have a very nice service team and quick to respond. I really liked this

This product has the best customer support I've ever seen and that's what stands out. It also has all the functionality I need but is still simple to understand and use. Definitely a 5 star product.

Fantastic customer service. I recommend them

We've been very happy with PreOrder Manager for quite some time but I'm writing the review to thank Rash and the team for going above and beyond to help find a solution to something that wasn't working properly on the site. A+ customer service and great to be in touch with a real person instead of an auto-bot!!!! Very satisfied customer. Thank you!

Such an amazing app. Has so many settings that just work. I'm surprised Shopify doesn't have anything built in for Pre-Orders, but this app has helped our customers understand the item they ordered was a pre-order. Their customer service is top-notch too. They've fixed any problems quickly.

Great, Aoo. It's just what we were looking for with customer verification of pre-order status. Hopefully, it will reduce the amount of email. On-boarding support was great!

Perfect After service related to issue

This app works magically to incorporate with our preorder items that are scheduled for 2024 Autumn Season. We wanted something that we can broadcast or advertise but without needing to worry about manually fulfill or letting the customer know that this item is for pre-order only. So lucky we found Amai, the support group is even more responsive and professional. Fixed our display issues in no time! Definitely great app and would recommend to any friend I know! www.x-dream.com.au

I've been using Amai Preorder Manager for 4 years now and the app is improving year after year rolling out new features. You can set customs settings at sku level, pre-order info are display at the cart, checkout and in the order confermation email. The support is great. Quick at replying and fixing any issue. It's worthy the fee! No doubt.

Chaire and Dhurga, great customer service support - super prompt & fast. Fixed the issue very quickly --> 5 stars on this Regarding app, UI is quite simple to use and functions seem quite straight forward. Pricing still seem a bit too high to be honest, for what is available in the app, however worth trying. Definitely useful to avoid missing on orders or support new product launches. Thanks, Josh

Excellent Support & Features

App works great. Does many functions that keeps customers informed in the metafields that cannot be done with any other app. Customer support is very responsive as well. We tried them a year ago and had some issues but they seem to have resolved them and the app works great now.

This App is worth every penny. It's really easy to use and does its job perfectly. The support team are amazing and extremely fast, responsive and helpful. Thank you Amai for the great App and service!

This app is great! My theme is very customer and none of the pre order apps are compatible with it but Amai has the best customer service and was able to configure my theme to work with the am very very quickly and it was up and running in no time. They answer pretty well immediately. Thanks Charlie and Rash for all your help!

Glitched app, does not work sufficiently. I have items set for 'disabled backorder' yet they are available to purchase which in return is causing us so much inconvenience as we are having to personally contact each individual. Will be removing this app as soon as we upgrade our website.

Amai always answers any questions we have so promptly. They make sure that the issue is resolved and we are comfortable with how to navigate the problem is it pops up again. Thank you!

The button installed but then wouldn't move where I wanted it - Tried to get help and no response - uninstalled. Hoping I now get my money back I paid upfront.

Unclear how it works and I want to cancel my trial, but there is no option unfortunately.

Great customer service, solved an issue within my theme in just a few hours.

Thank you for fast problem solving. Communication was easy an all problems have been fixed.

Best customer service ever!!

Good app. Fast helpdesk help with instructions and solve issues. App is easy to set up

App has been great so far, UI is easier to understand over most apps on the Shopify store. And the support team are responsive and quick to fulfill any requests you have with modifying the assets to your needs. Cannot Recommend enough!

Super, facile d'utilisation

Awesome app with awesome customer service. I have been using the app for years now and no complaints whatsoever. Whenever there's a glitch, customer service resolves the problem immediately. Five stars!

Customer service is really helpful. Fixed the issues I had promptly.

Expensive for what it is. When I uninstalled it, it sent notifications to my customers without me knowing! Brutal.

amazing app & service! had a small issue with plugin integration with one of my pre-existing apps, but Jasper was quick to respond and give me a solution. A+

We are amazed by this app! The level of customer service provided is truly exceptional - the response time is impressively swift. The array of features they provide appears to be virtually boundless, and we are excited to continue uncovering its potential. Our experience thus far has been nothing short of remarkable!

The app works correctly. Excellent experience with support, they solved the problem in a short time.

I am not satisfied with this product at all. Since installing, we've just had problems. The biggest one was selling too many products and having to cancel some orders. The system just is not user-friendly and super hard to use if you have multiple variants. Errors occur way too easily. The support is somewhat helpful (hence the two stars) but otherwise I cannot recommend and will cancel my subscription and look for a better product.

Hello, I just install the app, and works really well. I had some issues setting things up, and customer service, they help me with everything, they were sending me emails after, asking if everything was working. Really happy so far.

This app has provided fantastic functionality to our webstore and their customer support team has been consistently responsive and helpful.

Great functionality, has helped us with pre-orders and, waitlist and coming soon messaging. Excellent, fast, and helpful support whenever needed. Recommended!

Extremely happy with this app! Their customer service is awesome -- very quick response time. We've been using this app for a couple of years now, and it has really helped our sales. Seems like there are so many features they offer that we still need to explore!

This app messed up my store. All my product images disappeared immediately after installing. I asked for support and they said their developper will fix it for me. I waited for 2 days they never fixed it then blamed my browser for it not working while insisting that it's showing on their side... big waste of time and additional stress in an already stressful time. Avoid!

Great app! Customer service is very quick and friendly! I will use it again when and if the need arises.

Great app. Really easy to set up and use. Support team are really helpful and fast at responding to any questions.

Great customer service. Generally extremely quick to respond to any issues and fix them. They've been great to work with!

Excellent app. It's generated over 100k in pre-orders in since we began using it and helped manage expectations in terms of delivery times with ease. Its been great so far and we have only just started. The support from the team has been exceptional, no task to big.

The app is simple to use and understand, with lots of options to customize the preorder experience. Tech support is also very responsive when needed as well.

I have just started using this app 1 month ago and I find it to be the best one currently available, just note that it will take time to get it set up proper. I added pre-orders to 1000 products and it took about 12 hours to set up. Settings can only be edited on 50 products at a time so it can take awhile but I feel it's worth it for the benefits of managing pre-order separately. Also in case of theme compatibility issues, make sure to plan time to work with support to get it functioning properly but once they got it working, it's great. Took me 4 weeks to get the issues fixed, communicating with them daily M-F. I am excited to use this app now moving forward. So my advice is use the app, just make sure you have proper expectations of time before jumping in and be patient.

The support team were very helpful in working through the finer details. Much can be implemented yourself, but they're there when you need – and fast. Nice.

Great app, I have been using it for over 1 year now. It helped us launch all our new products as a pre-sale :-D

Already uninstalled the app, but there are so many leftovers in my shop theme code, not recommended.

GREAT APP FOR PRE-ORDER, NOTIFYING AND COMING SOON! WITH AMAZING CUSTOMER SERVICE! I 100% RECOMMEND IT

Great functionality, and frequent updates which make the app even more robust. I always receive prompt responses to all of my inquiries.

Great support from the team, quick responses and resolutions. Set up assistance and bug handling all handled professionally. They are always pushing the app's limits by adding new functionality, which is increasingly important for us.

I asked for help since the Add to cart button would not get deactivated for sizes out of stock (using Dawn) and they helped us fixing that. We use this app for pretty much half of our products and it works really well! Thank you.

The app is easy and effective on it's use. 5 out of 5 stars for the app. The customer service on on a whole next level. I installed the app over 12 months ago and was subscribed for monthly fee automatically (the plan I subscribed for was free). I immediately got refunded for 12 full months after sending a request for reimbursement. 10 out of 5 stars for the customer service. Will use this app for all webshops. I just became a loyal customer.

Early days using this app. Just installed and only using the pre-order feature. So far support has been great. I like that you can edit on a variant level and I LOVE how you can the cart button and info text to include a ship by sate which will pull through to shopify. I will update review as I use more features and have some data. So far so good. Update: the pre-order button for some reason was not showing up even when all product settings were correct, so I reached out to support for assistance. They fixed the issue within a couple of hours. Great support experience!

Be very careful. When you have finished needing this service, this app tricks you into thinking you have uninstalled it, and therefore won't be charged, but doesn't make it clear that until you have actually DELETED the app, you will still be charged.

A great professional & easy to use upgrade for any seller. It may be a bit pricey but the customer service is top notch so it's worth it.

The app was very easy to use and the videos were very helpful in setting up. The customer service was extremely helpful and quick to respond and take care of issues!

Great support and seamless functionality. It fits our company's needs perfectly for the purpose of a limited pre-order for an exclusive product. Thanks to their team for helping us onboard the app quickly.

Really awesome app! Great way to still have cashflow when your items are not stocked yet. Support team is also super helpful. I don't have any preorders currently but will definitely add this app again when I do.

The app works great. I had some issues installing it on Cyber Monday when we ran out of products and needed it to work fast. I had an issue installing it and sent in a help request. They responded in 15 minutes! They got it working and then optimized the loading time over the next 24 hours to provide a better experience for my customers. Great product, better service!

I needed assistance during the initial install and the support team was able to fix the issue with in an hour after 2am in the morning my time!

Extremely quick customer service team, helped resolved my issue within 1 hour of first reaching out. Highlighy recommend

Very easy to use and very intuitive. Really quick to answer any queries and provide great support 24/7.

Pre-Order Manager 2.0 has been a game-changer for us. Super easy to install and configure. Lots of customization features to meet your needs. We're very pleased!

Super helpful staff, great app thank you. Very useful for the store when we need to run pre orders for products.

Firstly had some issues installing the app, but great customer service team and they helped very promptly to fix any issues. App working seamlessly in my shop and very easy to use. Over all very happy with this add-on and would definitely recommend !

The support is very good and has an excellent response time. The support is very good and has an excellent response time. The entire team is attentive and friendly.

The app was glitchy, didn't do what it said - items saved didn't appear on page after clearing cache or changing browseres. Disappointing. Then it wouldn't uninstall.

So far so good! Charie in customer support was super patient and helpful in helping our store launch PRE-ORDERS. We're exciting to utilize all their features, including COMING SOON (something we've been communicating manually). This will save us CustServ time internally. Thank you!

This could be good, but it affected our site speed so badly it had to be uninstalled (it went from 35 to 22!). If the problem is resolved i would consider using again.

VERY good support if something is not working properly, very good app all in all - definetely recommended!

Great app and even better customer service! Very satisfied. I will definitely recommend this app to others.

Best customer service ever! Super good follow up, even when not expected. Charie was so helpful and friendly. Greatly appreciate the support.

4 apps down and i finally found one that could be integrated into my theme. The support by Charlie was fantastic and the issues were sorted quickly. Very happy with the app so far!

I didn't use the app because I needed other functionality, but the support is great and helped me even after deinstalling the app

Amazing App is all what I need for my store. Easy to install and their customer services the best!!!