← Merchants

Kincaid's Is Music

United States

Reviews (3)

★★★★★
Shopify

Getting the app set up took some time (an hour or so, as expected), but once ready the app would not automatically enable. I got on with live chat, and they were helping within minutes. Support was friendly and quick.

on Return Prime:Return & Exchange · 2 months using the app
★★★★★
Shopify

As far as Shopify apps go, this is a good one. They have especially fast and helpful customer support, as well. There's room for improvement, but this is definitely in the upper echelon of apps.

on Searchanise Search & Filter · About 1 month using the app
★★★★★
Shopify

I've just gotten the app up on my site and seems to work relatively well, though no one has placed a reorder yet. It can be a touch slow in loading, but nothing drastic. Support is extremely fast. The reason they got 4/5 stars is because, on a couple of occasions, if I asked for 3 things from support, one was missed, probably due to their speed. Overall, it seems simple and should work well for us. UPDATE (Reply to Developer): It's all good - it happened more than once, but I have a feeling it was just because they were moving so fast trying to get things taken care of that things were overlooked. No worries.

Developer reply ·

Thank you for letting us know about this. It was an uncommon instance and we’ll do better. Please feel free to reach out to support@hulkcode.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

on Reorder Buy Again Repeat Order · 8 days using the app