ALT. Fragrances
United States
Reviews (4)
Really great app for a very reasonable price compared to everything else available on the market! Helps us monitor NPS scores of customers very easily and use the data to improve our overall customer experience. The customer service has also been superb and very easy to deal with offering a true "White Glove" service for our account!
Developer reply ·
Thanks for the great review Michael! Good to hear that the app has been assisting with your customer insight. It was a pleasure helping to get your NPS survey live and we're here if you need anything else.
OPEN YOUR EYES AND STOP GIVING other companies money you are collecting from customers for shipping insurance! 10/10 recommend using Navidium Shopping Protection with your store for many reasons. 1) You have complete control over any packages that are damaged to your customer. If your customer received a damaged package from you they expect YOU to fix the problem not a third party solution. Being able to fix this issue in house quick and efficiently knowing you have your costs covered is great for your overall customer satisfaction. 2) Almost 75% of our customers opt for insurance. A HUGE boost in top line revenue since it is essentially a 100% margin product. 3) Navidium's team is superior. We have worked with other solutions to offer in-house shipping protection, but none were as competent, efficient, and quick as Navidium with installation and overall support. Would recommend this app to any DTC Ecommerce store on Shopify as a MUST HAVE.
We use several apps on Shopify and I must say Robert has offered by far the best support offered from an app. True White Glove Service with insuring the cart is installed properly within our website. As for the app itself it has helped grow our AOV by almost 100% YoY. I could not recommend the app and its functionality more. 10/10 and one of the best apps we have installed in our three years of operating on Shopify.
By far one of the best Return apps available for Shopify. Streamlines the entire process for customers so that it takes a job off of your plate. The Return Go App continually has gotten better since we first installed it onto our store. For the price and value offered I would say to look no further than this Return and Exchange Portal!
