Navidium Shipping Protection
View in Shopify App Store ↗Reviews (394)
This app has been very helpful for allowing us customization with our package protection program.
So glad I made the pivotal switch years ago! Easy to use the platform in addition to keeping your fees. It's great having full control over the process. I've been with Navidium for 4 years now. Highly recommend.
It’s been easy working with the Navidium. Any requests or changes we’ve brought up are taken seriously and looked into rather than being easily dismissed. We appreciate their help, responsiveness, and quick turnaround!
I've been using this app for a few years now and it's always worked perfectly. When I've had major theme updates that have affected this app their support have been very fast and responsive, re-enabling the functionality within a couple of hours with no hassle. Definitely recommend this app.
海外配送における紛失や破損といった不安を軽減し、お客様に安心感を提供できる点で非常に有効なツールだと実感しております。 また、サポート体制も誠実で素晴らしいです。 問い合わせに対するレスポンスが迅速かつ丁寧で、疑問点や設定についても安心して相談できます。弊社でも設定に戸惑っていたところ、迅速にご対応いただけました。 越境ECにおける配送サポートにお悩みのストアにおすすめしたいアプリです。
FINAL UPDATE — Important Questions Still Unanswered The developer now states publicly that Navidium no longer offers the auto-opt-in configuration we used for 4 yrs and that most merchants have been migrated to a dual-checkout-button setup. That raises an obvious question: if the previous setup rarely affected conversion, why was it discontinued and replaced? More importantly, during more than four years of use, we do not recall receiving proactive communication advising us that this recommended configuration had changed, that merchants were being migrated, or that we should review our existing cart setup. In fact, during that period, we do not recall receiving substantive product updates or proactive guidance about Navidium itself. The communications we received were largely promotional in nature, including requests for reviews and information about other apps. When we uninstalled the app, the developer contacted us immediately asking why. On August 22, we replied that we believed the app was negatively affecting our conversion rate. We received no response to that concern for seven days, until after our public review was posted. Another major point that remains unanswered is the discrepancy between Navidium’s own reported revenue attribution and our Shopify analytics. Navidium told us we had generated tens of thousands of dollars in “additional revenue” through the app, yet those figures did not align with what we could independently verify in Shopify. We would have appreciated a clear explanation of how those numbers were calculated rather than seeing them repeated publicly as evidence of the app’s success. And for clarity, despite the very personal tone of his response, I have never personally interacted with co-founder J.F. prior to this public review. ___________________________________________________________________________ In response to the developer: Our decision was driven also by reviewing real-time customer session recordings with our own eyes, showing shoppers directly confused by auto-added cart fees and experiencing cart friction. Additionally, our email documentation with the developer shows that this app's custom code set our dynamic express payment buttons to visibility: hidden;, breaking core mobile checkout functionality. When we originally reported these cart drawer glitches, he dismissed express checkout options as 'totally unnecessary'—despite 1-click payment options being critical conversion drivers for online stores. Furthermore, the app's internal reporting and revenue attribution are drastically inflated. Our Shopify analytics data is not even close to this application numbers and 50X. The developer also stated publicly that his team supported us “often.” Our records reflect approximately two or three support interactions during more than four years of use. We were also uncomfortable with the developer publicly citing disputed revenue estimates and financial ratios relating to our store without our consent. Given our sales volume, even a very small reduction in completed orders could represent thousands of dollars. The exact conversion impact cannot be calculated retrospectively without controlled A/B testing, but the potential financial effect was significant. Again, we deeply regret using the automatically added configuration for so long. We are sharing our documented experience so other merchants know to test their mobile carts carefully, confirm that express-payment buttons remain available, and compare the app’s reporting with their own Shopify data. ___________________________________________________________________________ We have been using Navidium for a few years after developers recommended setting it to automatically add shipping protection to the cart. We recently realized this app was tremendously hurting our conversion rates and losing us thousands of dollars in lost orders over the years. The reality is that customers do not want extra unexpected fees automatically added to their cart. It creates a frustrating experience—especially on mobile devices, where shoppers found the toggle confusing or couldn't figure out how to opt out. Many visitors simply abandoned their carts thinking it was a hidden charge. On top of the poor user experience, the app created constant code glitches in our cart drawer for years. You might think you're making extra revenue with this app, but you are actually losing far more money in abandoned carts. With Shopify offering built-in shipping protection options now, there is zero reason to install this. It ruins the buyer experience, hurts conversions, and only benefits the app developers collecting monthly fees. We deeply regret ever using it. Thank you for your feedback and review. As developers we might not love negative reviews, but they are critical to the learning process and at the end of the day give us a way to be able to understand, learn, improve and support our merchants best. I’m sorry you feel you had a negative experience. I’ve reached out personally to you, but sadly was ignored, and instead it seems the only way this conversation is taking place is publicly on the review. I don’t think it is in the best interest of either of us to go back and forth publicly. However, since others will read this we will just leave our position here. The merchant used Navidium for a few years, and Navidium as a platform has continued to evolve. In fact, we no longer offer “auto opt in” for over a year, and have migrated to dual checkout buttons for most merchants. As with anything in ecommerce thing evolve and conversion rate is the prime example. We’ve tested the impact of shipping protection on conversion rate multiple times, and many of our merchants do as well. In fact, we encourage merchants to absolutely test it. What works for one doesn’t always hold true for someone else. The nice thing is that you shouldn’t need 4+ years to know if it hurts your conversion rate, normally that should be something you can see within days, and can easily revert back or have our team help. There is multiple ways to make offering protection work, and our team is always willing and ready to customize and support merchants with any need they have. Express checkout buttons are certainly helpful, and they appear in multiple places across the site depending on set up. In this instance, the merchant had specific issues related to their cart size, where a timer was present and the total combination of protection + express payments + timer was too much. We recommended not having express payments on cart and leave it on checkout instead to remove the cart crowded look at the time. If you are considering Navidium, know that our team will always be here to assist and help. It’s upsetting to feel like someone you helped and supported for 4+ years suddenly feels so much animosity towards you. There is always two sides to everything, and while it is very possible that ultimately Navidium wasn’t a fit for this merchant, the reality is this wasn’t something that was brought up to us and we ignored. This really came out of the blue for us. In fact, the whole express checkout button leaves out how that this took place back in 2022 and as part of trying to solve the cart crowded issue we offered to hard code a clock timer for the cart for her for free just to help her cart look nicer. Our pricing is intentionally built in such a way that we have zero incentive to push navidium opt in in any way. In fact, our billing is based on total order volume, so conversion rate dropping would mean less monthly fees for us since the merchant would be on a lower order tier. We don’t and never have taken a % of the revenue the merchant collects, leaving us with only the goal of the success of the merchant. As a founder, this is one of those experiences I’ll probably never forget. To Monika: again, I am absolutely sorry you feel this way. We enjoyed working with you, and at no time would we ever intentionally jeopardize your business for the sake of an app fee. That’s just not who we are. If you had at any point come to us with these concerns, our team would have worked with you to see what we could do to help, as we have always done, and continue to do for every single merchant of ours, regardless of plan, size. I'm truly sorry. Given the choice, I'd have had myself or someone else from our core executive team deep-dive with you, test, customize, and find ways to make the experience smoother for your customers. As I wrote above, we reached out via whatsapp to you and even made you an offer to try our other app on the house to see if it could increase aov and conversion rate (which it usually does!) if only because we actually do care deeply about the success of every single one of our merchants. You are more than welcome to take us up on that offer, no strings attached. (ie. I am absolutely not asking you to take down this review!) Thank you for the time we did have together; we certainly don't regret working with you. Co founder Jason Fern
This app helps us get more revenue. Quick and helpful support.
Tried multiple times to get help. The answer was I had to wait. That was two weeks and a few follow ups later. No better answer except I had to wait. App worked great for us for a years. Now I can't even install it. What happened? I am so sorry for your experience. This is not how we operate and is absolutely not the Navidium way. As one of the co-founders of Navidium, I saw this review and began investigating. I'm still a little unclear where the issues came from and what exactly happened. I've tried reaching out by email but haven't been able to get in touch. I'm hoping we can easily rectify this for you as fast as possible. My hope here is that the email from shopify coming as a reply to this review will reach you better, and we can sort this out immediately for you. Best, Jason Fern co-founder & CTO Jason at ecompropeller.com if you want to email me directly!
These guys behind Navidium are incredible!! Since the installation, they've been super helpful, they respond super quickly and they make sure every need i have can be done (ex: we needed french translation everywhere because our clients are French or English and they added extra coding on their app for us so it can work, freely! Also, the app is super user-friendly, works like magic & is a much better option than the other Shipping Protection apps we've used in the past! I recommend to any merchand! Thank you so much for your kind words and for trusting Navidium across your multiple stores! We're truly grateful for your continued support and confidence in our team. It means a lot to know that our support and flexibility have made a difference for your business. We look forward to continuing to support all your stores!
Awesome experience and when requesting assistance they did not hesitate to help. Very prompt and getting the job done! Highly Recommend! Thank you so much for your kind words and recommendation! We're thrilled to hear that you had an awesome experience with our support team. Providing prompt assistance and making sure everything works smoothly for our merchants is always our top priority. We truly appreciate your support and look forward to continuing to help your business grow with Navidium. If you ever need anything, we're always here to help!
SCAM SCAM SCAM WE TRY TO FILE A CLAIM FOR OUR CUSTOMER WE CONTACTED THE CUSTOMER SERVICE THEY ONLY VIEW THE MESSAGES WITH NO REPLY THEN WAS SURPRISED ABOUT HOW THEy GO WITH THE CLAIM YOU NEED TO PAY MONTHLY MEMBERSHIP FEES TO FILE A CLAIM THE STORE OWNER NEED TO PAY FOR THE CLAIM SCAM SCAM SCAM THIS WHAT THEY DO Navidium provides the tools to help you manage your own Shipping Protection claims. We are not an insurance company, and we do not directly approve or pay claims on behalf of merchants. When a customer submits a claim, it will appear in your Navidium dashboard, where you can review the details and decide how to handle the claim based on your store’s policy. You have full control over the claim outcome, such as approving or denying the claim and choosing the resolution (for example, replacement, refund, or other resolution options). Navidium’s role is to provide the claim submission portal and management system to make the process easier for both you and your customers. First off I’m so sorry you had any negative experience with Navidium. We strive to always give every merchant, even those on our free plan the absolute best service. Looking at your review there seems to be a clear misunderstanding about what it is we do. We try really hard to make that crystal clear on our app listing page and on our website. We are not an insurance company. We don’t cover claims. We are a tech company that gives merchants the ability to manage their own claims and keep all the fees they collect. Unlike other apps, we don’t take any of the money you collect and have just the flat monthly fee for the tech and functionality. I welcome any feedback on how we can make that even more clear so that no one ever feels misunderstood. You can email me directly at jason@ecompropeller.com
Navidium has been working great for us. Their team helped with the setup and even assisted with a theme switch soon after we had added it to our theme. Support was great! So far, so good with the app. Switched from another insurance company and love that we're getting to retain revenue and actually assist our customers with replacing orders that get lost instead of their claims getting denied.
Absolutely love Navidium, great investment and amazing idea to partner with them.
Navidium is super easy to install, comes with great customer support, and best of all - makes your store money!
Navidium is always just a quick email away, day or night. An app with actual people behind it.
its an amazing add / downside cant have a call with anyone from support
Great support and great app. Hated the revenue split with route
Einfache App. Viele Möglichkeiten. Funktioniert Gut. Schneller Support und integration.
So easy to use and has helped us a ton to cover cost of missing packages
Developer reply ·
Thank you very much for your kind words!
Lots of great updates! Made a suggestion to make work flow easier and they added it a week later!
Great app! It really boosted our AOV.
Developer reply ·
Thank you very much! We are glad to be part of your store and a contributor to your AOV boost. You've been using Navidium Shipping Protection app to protect your packages for a very long time, we truly value the trust you put on Navidium. Kind Regards, Jason Co Founder
Have only just started using the app so don't have app-performance feedback just yet. But the customer service and support that the Navidium team provide is outstanding. They are incredibly fast at replying, they loop in multiple team members within the email chain and they are quick at troubleshooting. They coincidentally found a few minor bugs/glitches with our website and fixed it up happily out of good will too. Im sure the app will be great. Considering their level of support of great.
Developer reply ·
Thank you so much for taking the time to leave this review, SHOSAI! It genuinely means a lot to us — especially hearing that the support experience stood out before you've even had a chance to fully explore the app. That's exactly the standard we hold ourselves to, and we're glad it came through. We're excited for you to see what Navidium can do for your store, and we'll always be right here if you need us. Looking forward to earning a follow-up review once you've had some time with it! — The Navidium Team
**Update: Following this review, we received a legal threat rather than a resolution. We stand by the facts below. When Shopify made changes in early 2025, our opt-in rate dropped to near zero and we continued to be billed for approximately 10 months. When we raised the concern over the changes, the team pointed to a February 2025 email as proof of notification. That email stated the app would be uninstalled if the required changes weren't made by February 18, 2025, which would have stopped billing. The app was not uninstalled. We were not notified it would remain active and billable. We continued to be charged for a service that was no longer functioning as configured. No refund or partial credit has been offered. Sharing this so other merchants know to monitor their opt-in rates and billing closely after any platform changes. __________ Original review: Unfortunately, this has not been a good experience. Over a year ago, shopify made a change that prevented the app from working how we set it up and virtually no orders since then included the shipping protection while we were continually billed until we finally noticed. The app claims to have sent emails that we have not received and chooses to refuse a refund even though we haven't effectively been using the app for over a year. It's disappointing to encounter such unethical business practices and I would sincerely caution anyone who is considering working with them.
Developer reply ·
Thanks for the feedback, and I'm sorry this became a frustration. To close the loop for anyone reading: we issued a full refund for the period in question despite this being against our policy. We also attempted to reach the merchant numerous times when Shopify's policy change took effect, and Shopify also reached out to all our merchants. The sad part about all this is that while no one likes being charged for an app or service they don't use, this would easily have been avoidable with a few emails back and forth. For any additional questions I can be reached directly at marc at Navidiumapp.com best, Marc H CEO/Founder | Navidiumapp.com
We moved over from a third-party shipping protection provider and have been really happy with the switch. Navidium gives us more control over the customer experience, and everything feels much more aligned with how we want to support our customers. The team has also been super responsive whenever we’ve needed anything.
Developer reply ·
Thank you for the wonderful review, ThirtyYears! We hear this a lot from merchants who've made the switch — that having full control over the customer experience makes a real difference. That's exactly what Navidium is built for, and it's always great to see it clicking for a store like yours. We'll keep being here whenever you need us. Thanks again for trusting us with your shipping protection! — The Navidium Team
Navidium has been a strong addition to our site. The app is easy to set up and integrates seamlessly with our store. It makes managing shipping protection straightforward. What stands out to us the most is how responsive the team behind Navidium is. They are quick to resolve any issues, which makes a big difference in day to day operations. The app is solid. The team is solid. We highly recommend it.
Easy to use, the team is very responsive. Plus you have more control - you keep more fees and decide how to manage claims. It's worked well for us. Doesn't interfere with checkout software and product listings the way some of their competitors did. . .
We’ve been using Navidium since 2024, and it’s been a great addition to our stack. It’s super easy to set up, and the biggest win for us is being able to manage our own shipping protection instead of relying on third parties. Keeping that revenue in-house while resolving claims quickly has made a real difference both operationally and financially. The customization options are also a big plus—we were able to match everything to our brand and control how it appears in the cart/checkout. Overall, it just works. If you want more control over shipping protection and a smoother post-purchase experience, definitely worth trying.
Great app.. It pays for itself and much more. Use it
Simple and reliable platform to handle your own shipping protection. We've used Route in the past and Navidium has given us the tools we've needed to handle all the details of shipping protection ourselves.
Works well and lets you control the shipping protection process. Their support is responsive and has added features quickly when I've brought issues to their attention.
Great app! Navidium works well and they even set it up for us. Love this App! The company is really supportive of small businesses like ours.
Fantastic app! I've been using this app for at least 2 years and the majority of my customers choose to use it. Installation was effortless as they take care of everything and when Shopify made some changes that would affect Navidium they were proactive and took care of everything quickly to make sure it continued to work seamlessly. Highly recommended.
Easy to install. I had a few problems due to my ignorance. They responded quickly and solved it for me. Customers enjoy the option and also gives me a lot more flexibility than the other insurance options I have used. The others cost me money, this one helps me.
Great customer service and great app. Gives our customers peace of mind with shipping protection. If you need any help with the app just reach out and the support team is prompt and courteous. Definitely recommend.
Insurance is a very important aspect when we ship products. While there are other similar software options, Navidium is the most affordable and reliable. Its robust support system gives us peace of mind.
Better than all the other "shipping protection" apps. This makes the most sense for our small business. Quick support too.
Excellent app. It really has helped us protect margins. Also, great customer support. Thank you!
Great app, excellent customer service and a reliable team. Highly recommend. Thank you!
We’ve been using Navidium since they create the app I believe and it’s been excellent. After trying other shipping protection apps, this one has been the best fit for our business. I really appreciate that it lets us take care of our customers directly instead of pushing them into a third-party claims process.
Developer reply ·
Wow, thank you for this Killzone Flashlights — being with us since nearly the beginning means a lot! Long-term merchants like you are a huge part of why we keep pushing to make Navidium better. And you've hit on exactly why we built it the way we did — keeping the customer relationship in your hands, not a third party's. That's always been the core of it. Here's to many more years together! — The Navidium Team
Very easy to use. They handled everything to make the app work flawlessly with the theme.
Flexible and easy to use overall. Support is very helpful and responsive. This app has helped us tremendously to safeguard our customers' shipments and protect ourselves from issues with lost or damaged shipments.
App is amazing. Lost cost, easy to setup, and customer support is A+++. They reach out to for any help/fixes within a couple of hours.
Navidium and the team are exceptional. We have used the software going on 5 years now and they continue to create seamless upgrades. If there is ever an issue when we are implementing a new theme they are quick to resolve it. These are the type of people who really care about what they are providing and make sure they are adding value for every customer. Thank you all for support. All the best!
The app works great and support is very helpful and communicates well should you have any questions or concerns with setting up the app!
Features are good but, at least on our Shopify Plus store, the app backend was really glitchy. It wouldn't save settings, it would revert back to previous settings and entries, it would reset things like cart % to charge, max and min cart, pop-up messages, etc. We deleted it. Way too much hassle.
The shipping protection is working well on our website and the customer support has been great.
Works like a charm, exceptional quick support
So far so good. Quick customer support and no problem helping us install it correctly. Thanks!
Great customization options and an extremely helpful customer service and tech team. There are no limitations that can't be worked around. I highly recommend Navidium Package Protection.
The support team is truly great and very responsive. Every time we encounter errors, they are always open to helping us with no questions asked. Thank you so much for always being there.
Great app! Support was super quick and attentive in helping me setup and configure everything exactly as I wanted. This has been a much better solution where we can essentially fund our own insurance program than than some other shipping insurance company mostly just profiting off of us..
Excellent product and their support has been amazing to work with. Nice additional revenue stream that is selected by a large portion of our customer orders!
Great addition to the store. Customer Service has been incredible the very few times we have needed the assistance. Set it and forget it kind of app.
So many bugs. They were pleasant to work with but worked very slow. Took them days to make small changes and then the app would start having random issues. It's too bad, because the claim portal is a great tool to have but I just can't use this with the amount of bugs it has.
Developer reply ·
As app founders, no one likes negative reviews. In fact, most of us app teams will often bend over backwards to try and prevent a negative review, or at the very least do everything we can to try and get the review removed. That is the honest-to-god truth, because frankly, 1-2 star reviews kill app rankings. In this case, while we absolutely would love to help, and are always committed to ensuring every merchant has a perfectly positive experience, I want this review to stay. The simple reality is that just days before Christmas, the merchant installed and requested a set of features that, out of the box, we didn't entirely support. Anyone who knows me knows I never like to say no, and we pulled devs out of vacation to try and make these changes happen. Of course, these "customizations" were free, as we simply want merchants to make the most of our platform, our apps, and to ultimately enjoy the products we spent years building. Those "small changes" take time, especially when 90% of your staff is out for Christmas break, or working "shorter" shifts, because after all, everyone deserves a life and a chance to spend time with family and loved ones. On Dec 24, the merchant replied with a list of issues (some were totally legit) and some were simply what you'd call "user error" or just needed a bit of explaining... Within an hour or so, the app was uninstalled, and the review was left. We had no chance to respond, no chance to try and fix it on "Christmas Eve," and the replies we sent went unanswered. Bottom line, as a message to merchants, when you read this, understand that app devs take negative reviews extremely personally, but sometimes, no matter how hard we try to please, we might end up letting you down. To the team at Canopy Plant Co, I am sorry we couldn't deliver in time, and that you didn't feel comfortable with our app. Truly. It is a shame we couldn't resolve things for you. I'm always available directly at marc at navidiumapp.com to help. Best, Marc H Founder Navidium App ps. That applies to anyone who needs support Navidium or otherwise :)
App works great, and the support team is quick to respond to very helpful!
Great product - no issues with using it. Seriously a game changer in how we do business.
This has been an amazing app to help us cover costs if there is a replacement or be able to move accountability to the customer if they de-select select the coverage! highly recommend
This is a great app that makes sense and works well. The support team are responsive and helpful.
Excellent app. Good support. Been a part of our operation for over a year and I'd recommend it to anyone.
Useless application, can't run, can't check, doesn't work, only errors are displayed, no support.
Developer reply ·
First off, I’d like to apologize for the annoyance of not having the app work out of the gate for you. The reality of most shipping protection apps like this is that it is nearly impossible for a one size fits all approach to work right out of the gate. Since various themes behave differently and have thousands of other apps that could interfere, most of our merchants opt for our white glove onboarding where we onboard the merchant in a duplicate theme first and review and make sure everything works perfectly before going live. Self install works well for many themes, but often it just requires a professional to go in and set it up. I wish it wasn’t this way, it would certainly reduce our need for a full team of engineers…. But hey, it’s Shopify…. I do want to mention that our records show we got a support request chat from you after hours and our team responded about 30 minutes after it was received. As someone who has been an ecommerce merchant myself for almost 2 decades, it is rare for any provider to offer support 24-7, and even more rare to do so even for free plans. I would love the chance to make it right, and our team is committed to help you set it up if you decide to give it a shot. But I do feel like it is unfair to say we don’t have support when our team responded 30 minutes later on a Friday evening. Best, Marc H Co-founder Navidium App
Navidium Shipping Protection has truly been a game-changer for our business. This remarkable service has not only saved us countless headaches but has significantly offset our shipping costs when we've had to reship packages. Their proactive approach to identifying potential shipping issues before they escalate is commendable, and their customer support team has consistently provided exceptional assistance. We cannot help but wholeheartedly recommend Navidium to fellow business owners; it has become an indispensable asset that streamlines our shipping process and instills confidence in our operations. With Navidium, you'll gain peace of mind and remarkable cost savings, making it an absolute must-have for anyone involved in shipping.
Very happy with the app overall and the support has been amazing. Would definitely recommend.
Very happy with the App and the service. Have had it installed for several years now. They get back to you right away and are diligent.
Has worked with almost no hitches so far. Easy install, and we love being able to act as the insurer. It is expensive to replace lost packages and this extra revenue has been great. Customers that purchase it get our top replacement service. No technical problems in the store; easy to name and code into the cart. I like that it is simple and straightforward - I do not actually want to buy insurance and deal with a claims process and this is quick and to the point. There was a problem recently when they built a new login page and did not give all of us a way to make a login, but they responded right away after I left a bad review so I have updated this to reflect that. ;) Hopefully they also made their contact page start working again.
