I Dream of Silver

I had a couple of issues to fix (not the app, more due to extra coding I had on my website). I tried to fix, and got no where. The support team were great, really responsive and fixed the issues really quickly (within about 30 minutes!). I thought they would be in a different time zone so would take at least 24 hrs, not the case! Really great support, thanks guys.

I had a slight glitch and couldn't get the app working on my website. However was able to set up a meeting with support the next day, and was fixed within 5 mins. Thanks! Great support.

I have installed on my site, and for some reason I wasn't able to get it to work. The customer service were super quick to get back to me and sent me a solution which worked. Excellent service, and the app seemed easy to set up.

I initially signed up for this app as it was more reasonably priced and offered really nicely designed email templates. However what has been even better is the customer support. Whenever I've had any questions they are answered a)quickly and b) by a human. In fact there was a report I wanted recently, and they were willing to run it for me, even though not part of what they currently offered. I have been very impressed by the level of service offered, a big 5 stars from me!

I've only just started to use the app (properly), however the support has been fantastic. I was having an issue with the shipping costs disallowing products in merchant centre - this has been resolved super quickly by Simprosys. They were very easy to deal with, and when asking me to give them access etc, they sent videos on how to do this, so I didn't waste time figuring things out. Bit shout out to Saad as well, really helpful and responsive. I find large tech companies so hard to get an answer from these days, (3wks to get a recent fix - and hrs to call centre- best not mention company involved!) These guys have been fantastic, - a big thank you!!!