Homerunpet-JP
Japan
Reviews (3)
I have been using LOOX for years, quite easy to use and their customer service is very helpful and reply promptly! Here specially mention to Rain :) Hope will get your help if I come accross problem with your app again.
THIS APP IS DISASTER They creat something that they cannot change and they dont know how to change. I told them already my website is going to publish on 30th Mar, and they promised definitly will reslove it before the date, but until today I did not get any reply from them. Beside the customization of this app is poor, and the customer service never reply you promptly, I understand the time zone is different, but when you are online why are you still replying so slowly? because they are not prefessional, they dont know their app well, they dont know how they have builded this thing. :) -------------------------------------------------------------------------------- I just dont want to speak any more but your reply really pissed me off. You said you have got the confirmation from my side that the problem has been resolved? Who were you contacting? Can you show us the prove?I NEVER GET ANY REPLY FROM YOU! Such a LIAR
Developer reply ·
Update: We're sorry to hear that you were unhappy with our previous response. We apologize if our message caused any frustration or misunderstanding. However, we kindly ask to maintain a more professional and constructive language as we are only here for you and to support you and we will always do. We are always happy to assist and provide evidence of any communication as needed. So please feel free to reach out to me directly at "rana.hatem@gameball.co" so we can discuss this further and work towards a resolution. --------------------------------------------------------------------------------------- We appreciate you taking the time to share your feedback about our app. We apologize for any inconvenience caused. I would like to clarify that our records indicate that our team worked to resolve the issue promptly and that you were notified of the resolution on March 25th. with direct confirmation from your side that it has been resolved so, we would appreciate it if there were anything else that you needed help with, we would love to help. We are always open to customer feature requests and we regularly review feedback from our users and work to implement the most requested features in a timely manner. While we may not be able to accommodate every feature request, we are committed to continually improving our product and providing the best possible experience for our users. Thank you again for your feedback and for being a valued user of our app.
Best app for loyalty program! But I hope one day it could be come out the function for user to change the earn points rule more flexiable. And BEST customer service ever for all the shopify apps I have used so far!
Developer reply ·
Thank you for being willing to accompany us on our journey to development. Your compliment on the app's user-friendly Support service truly encouraged us to try even harder to optimize. Just one more thing: we set a high standard for the app's possibility. More and more features are being researched and developed to fulfill merchants' requirements. Please share with us your idea. Even though new point-earning rules can take time to be produced, educated and launched, we always listen to customers' opinions to find the best. Please do not hesitate to reach out to us via the Chat widget or via the Support mailbox: help@bonloyalty.com Cara Customer Support Manager https://bonloyalty.com/
