Gameball: AI Loyalty & Games

Extremely disappointing experience with Gameball. The domain verification simply does not work, and the app keeps giving an error saying “something went wrong.” I contacted support multiple times, and every time they replied very late with the same copy-paste steps that I had already completed correctly. I explained this clearly, yet they sent me the exact same message again and again, creating an endless loop of unhelpful and frustrating support. The issue was never solved, and there was no real assistance or escalation from their team. A loyalty app is critical for customer retention, but if the basic setup fails and support is this slow and ineffective, it becomes useless. Definitely not recommended.

Honestly, wow, I can’t say enough good things about Gameball. Not only is their UX, intuitive, it’s also very very simple and easy to operate. They have a very generous free trial that literally feels like you are getting much more. They encourage new business to use game all and get the most out of their customers. That’s all with out speaking about the real possibilities with their paid membership, which truly opens the door to unmatched possibilities. When I grow my business to the level where I’m able to actually get the paid membership even though it’s quite steep. From using the free trial, I’ll definitely be getting the pro. A special shout out to the customer service team, specifically Roushan and Kareem. Had quite a few teething problems when launching and they were so pro-active, helpful, supportive. Genuine people who genuinely wanted to help. And they resolved my issues very quickly while keeping me updated every step of the way. I have trial a few loyalty apps and systems. But by far as a whole, the loyalty system, the customer service, I’ve even secured a few customers because of it. Everything is literally top tier. 10/10 I would 100% highly recommend.

Le support est très réactif il n'y a rien à dire ! Juste le prix du plan PRO est super cher et c'est dommage... Peut etre augmenter un peu le montant du plan STARTER et avoir les avantages du PRO serait une bonne stratégie. Ou bien baisser le prix du PRO pourrait en faire basculer plus d'1. :)

Bravissimi e super disponibili!

A lot of well-implemented features for gamification of the user account. You can configure actions after which site visitors will receive points. This gives you the opportunity to implement interesting interactions with your customers, which potentially encourages them to complete the payment and repeat purchases. At first, it may be difficult to navigate the settings, although the interface is at the best level, but the support works well and suggests how to configure everything better.

20250616の追記：『game ball』めちゃくちゃ誠意ある会社 まだ、顧客数が目標に達していないため、少しの期間休止したいと考え顧客データや記録を失わないで一旦休止する方法を相談させていただきました。今回のご担当は、Kareemさんです。費用が発生しないで休止状態にする方法と再開する際のことも含め非常に誠意ある操作の解説をいただきました。大変丁寧で、具体的、わかりやすい誠意ある解説に本当に感謝の気持ちが溢れました。早く目標を達成して、再開したいと強く思いました。引き続きサポートをよろしくお願い申し上げます。ありがとうございました。 　 ＝ここからは、以前のレビューです。＝ このアプリは、完成度が大変高いよいアプリだと思います。フリープランも充実していますのでスタートアップの方には大変おすすめできると思います。有料プランは更にすばらしい機能と細かな設定ができるようです。本当に素晴らしい。加えてサポートが更に素晴らしい経験でした。Daniaさん手厚いサポートに心より感謝します。このアプリで、必ず結果を出していきたいと思います。

This is the best app that you can find for Loyalty & Rewards. The value provided just in the Free Plan is amazing. The Support Team is extremely kind and helpful. Shoutout to Kareem! Love this app!

Gameball is the best loyalty program app available on Shopify (in our opinion). The in-app support is extremely helpful and responds quickly. New features are implemented based on customer requests, and the app is constantly evolving and being updated. We highly recommend it 100%!

I still haven't used the app practically as my website still didn't launch.. however, I would like to say that I'm very happy with the customer service in the fact that you can always schedule a call with an informative representative who explains everything thoroughly.. Hopefully, the usage experience of the app is of the same quality. one thing Gameball needs to work on though, is making the app more mobile friendly...

This app is amazing. I succed to improve retention of my customer with loyalty program. Very good customer service with Ahmed. I really recomand

This app is really useful. It has a lot of features could you use to increase the level of client retention and generate more sales. The support team is amazing, who could help you with your request.

Great service

Macht leider nicht das, was hier angekündigt wird, da schon die Einrichtung der Mails mit der unspezifischen Fehlermeldung "Something went wrong" abbricht.

Why not subscribe?! : 1) The Starter version is $34 and not $19 as advertised 2) Very little configuration accessible in Starter, you have to upgrade to Pro 3) Not as comprehensive as mentioned 4) Cashback in $ not in points, while everything else is in points WTF ... If you have time and $159 to spend per month. Test. Otherwise, look elsewhere !!!

dania from the customer support team is really great! helped me a lot in discovering the app and made many things clearer!

Fijne app, met super goede support!

Super gentille et patiente merci encore Dania pour votre aide .

Dania was very helpful and the app works wonders, totally recommend :)

I had a great experience with Dania. She was very helpful and provided excellent customer service.

Very good. The customer service was very good. Thank you very much Nour

Great app so far! Excited about rolling the premium features out fully over the next few weeks!

Great support, lot of features

I had a great experience with Dania. She was very helpful and provided excellent customer service.

Feedback: The support was very good. Although my problem wasn't resolved immediately, they assured me that this feature will be added in the future. I hope they can implement it as soon as possible for all merchants with physical shops using Shopify POS like us. Request: I have a physical shop using Shopify POS. Often, clients who visit our physical shop do not have an account in our Shopify system, but we can create one for them without any issues. However, my question is: How can I identify clients when they make purchases at our physical shop? Currently, asking for their email address, name, or address every time they make a purchase is impractical abd some client does not want to give their infomation in the public area. Is there a way to identify clients using a loyalty card with a barcode (could be physical card or digital card )? By using this method, when someone comes to buy products in our physical shop, I would only need them to show their card with a barcode. I could then scan this barcode with our scanner, and all their purchases would be directly added to their account, accumulating points. I’m unsure if you’ve experienced this, but stores like H&M, Zara,... or any supermarket often ask if you want to create an account. They then provide you with a membership card with a barcode. Every time you make a purchase, you can simply scan the card, and all your purchases and points are added to your account.

kind and professional

i am in the early stages of development but this app seems to be great and easy to use so far, with fantastic customer service support!

Love the app and the customer service is very helpfull. Thank you Dania.

Great customer service

So far it's been a very easy to use and great way to gamify our buyers' experience in the store

So far so good. Help from Dania has been great and informative.

Nothing but praises, the Gameball team has been amazing to help us get going and are very good listeners as to what we would like to see differently in the app for our customer facing interactions. This is honestly a gem app, I can't believe I just found out about them. Best loyalty program management app out there.

Simply love gameball. It's a fantastic way to engage customers and drive enormous return value - and the support team are absolutely awesome ! (Shout out to Diana!)

simple, effficace

The best app when it comes to Loyalty & Rewards. I tested Gameball vs other rewards apps such as Smile.io and it's significantly better. Truly a fresh approach to rewards and amazing customer service.

I am very pleased with the friendly customer service. The application is amazing, it has a lot of functions that work great. Many thanks for your help: Dania

The trial period has been very good! & the support team has been helpful in resolving an issue for me

Sadly the system inst working. I like the Tool in general but the Support is very Poor. Thes General System is nice in design but its not giving my Customers any Points when they order.... No Response and NO help with my problems.

We are switching over after seeing how much better Gameball is compared to a couple of the other apps we first used (Glow and Smile.io). The ability to do a dynamic code on the fly is a huge plus over those two apps meaning staff at the point of sale, and customers on the website, can generate a discount code using a sliding scale instead of a fixed amount preset by the store. You can still have preset amounts of course. The built in search feature seems more powerful than Glow's which has one of the worst search box query systems I've run across (it's extremely picky about formatting or and won't return results unless you spell things exactly correct for example). There appear to be more features than the others, though I haven't dove into those just yet. But I'm already impressed enough to convert us over to a full paid plan shortly. Exporting and importing customer accounts was a breeze.

love the easyness of set up for this app

I was looking for Loyalty programs and Gameball was just what we are looking for. They where very helpfull and respond quickly.

Gameball was easy to set up, and has worked well for our customers! Any issues we've had have only been with a few loading areas in the admin, and support was efficient, responsive, friendly, and helpful. I'm glad we chose Gameball and we definitely plan to stick with them long-term! Highly recommended.

Nice app and Dania from CC is one of the best, really appreciate her help! After a long search finaly we've found it one of the best tool that we've looked for to help us to increase LTV of our customers and increase the revenue without spending a lot on CAC! Thank you!

Absolutely amazing and wonderful app that we can highly recommend to everyone who is looking to take their business to a whole new level! We’ve been looking for a great loyalty app and are so happy with the countless features that Gameball offers. It is really easy to set up and use and the variety of configuration options is impressive! It’s already fun to use the app as a merchant and we’re expecting even more positive feedback and results with the launch of this wonderful app from our customers as well. One thing we’d like to point out in particular is the support we have received which is out of this world in a very positive way. We have never experienced such an outstanding and helpful support with any other app or tool we’ve used. The response to inquiries through the support chat are pretty much instant and we always felt appreciated and understood. There is a lot of help especially for beginners that have just installed the app (like an onboarding call) but also all along the way until you’re ready to launch your program. A big thank you goes out to Dania from Gameball for the most professional and caring customer service ever provided. So, if you’re looking for a loyalty and rewards app, do yourself a favor and use Gameball! Update after using the app for about 10 months: Everything is still great and after using Gameball to relaunch our loyalty program our customers are loving it! We were able to substantially improve customer retention and repeat purchases as well as increase our AOV. Customer support continues to amaze us whenever we need them. A perfect 5 out of 5 stars and we'd give more if we could!

Did a comparison of almost all available loyalty programme apps on Shopify and found this to have the most functions if one is on the Pro plan. Subscription fees are steep but well, there isn't anything else better. ;-) Customer support is brilliant. Quick and solution-oriented. Thanks!!

Lauren has been fabulous in answering all of my questions and really helping me understand the app and what will work best for my business. The app is very easy to get started with and there is definitely opportunity to increase sales with my customers as they start using the loyalty program more and more.

I'm loving this app so far. It was recommended to me by another merchant, and I was actually able to set it up in a day and get it rolling. We have yet to send out any kind of announcement about it and we've got way more people signed up than I anticipated. I also totally appreciated the onboarding call with Lauren - she was super super helpful, sincere, and attentive. I didn't feel like she was pushing anything on me but rather really listening to what I was hoping to get out of the program and letting me know what features were best for me. My subsequent conversation with Dania was just as helpful. I wish all programs and services had customer service like this! Looking forward to seeing where this program takes our business!!!

The customer support team is super helpful and knowledgeable.

For me, an absolutely unrivaled loyalty program application. When I was choosing, I installed about 6-8 of them and none were nearly as sophisticated, but at the same time as nice in appearance as this one. What I really like about the widget is that you have the option to choose from predefined badges, challenges and levels, which you can also edit as needed or create new ones. It will help a lot and make the job easier. I also like the simple but really tasteful and minimalist overall look. I was actually surprised at how nice it all is. Especially the icons and pictograms are great. I'm really looking forward to finish and public my store. Loyalty program is something that I didn't have at my previous store and it was a big requirement for me to have it here on Shopify and it exceeded my expectations. I must also mention the splendid customer service, I communicate with Dania and I feel that I am receiving absolutely above-standard care. 10 stars out of 5 for me, I'm seriously absolutely thrilled :-)

The customer support team has been really helpful in addressing my queries for the app, especially Dania who really devised a viable solution for my problem and cleared my concerns. I hope I have a great experience with Gameball in the future as well.

After 3 years with Bold Loyalty, we made a bold move to Gameball. We wanted a fresher design and a more dynamic loyalty program. Gameball not only matched Bold's price but also had a user-friendly interface, ensuring a smooth transition for our customers. The Backoffice is a breeze to configure and understand, and the widget design options are plentiful. The stats are presented beautifully and are easy to grasp. Creating simple or complex challenges to gamify the purchase process is a breeze too. Integration with apps like Judge.me is a game-changer, eliminating manual point attribution for reviews. If your loyalty app is listed, switching to Gameball is a piece of cake. Otherwise, just export/import a CSV. However, there are two minor issues with importing the customer database: - spent amounts: cannot be imported and is not 'read' by the app in Shopify for existing clients, only new clients will have the amount displayed. No drama, but not 'clean'. - bonus points. Nothing that will stop you to switch but it requires a bit of manual work if you are using Tiers Level with Bonus points (otherwise you will be all fine). You will have to deduce tier bonus points manually for each client so when you perform import, the current balance is correct. Nothing complicated to do but a bit of manual work that could be easily fixed by Gameball. We've informed Gameball, they are currently working on it, and once they fix these issues, we'll happily import our large databases from our CH and FR website. It's an app we love and highly recommend!

We are using Gamball for last one year, the app has a new automation process which is really good to grow customer engagement. It has quite flexible options which give us a broad logical action. We are happy with the customer service they provide and they tend to bring new features and are open to suggestions. I found Gameball after a very well research of different loyalty apps. It is a simple yet powerful tool for any business.

Es imposible hablar con soporte, solo por esto no la recomiendo. He intentado configurarla pero surgen dudas, las cuales no se pueden resolver de ninguna manera.

THIS APP IS DISASTER They creat something that they cannot change and they dont know how to change. I told them already my website is going to publish on 30th Mar, and they promised definitly will reslove it before the date, but until today I did not get any reply from them. Beside the customization of this app is poor, and the customer service never reply you promptly, I understand the time zone is different, but when you are online why are you still replying so slowly? because they are not prefessional, they dont know their app well, they dont know how they have builded this thing. :) -------------------------------------------------------------------------------- I just dont want to speak any more but your reply really pissed me off. You said you have got the confirmation from my side that the problem has been resolved? Who were you contacting? Can you show us the prove?I NEVER GET ANY REPLY FROM YOU! Such a LIAR

I cannot say enough good things about Gameball, they have been with me every step of the way. Gameball has had a great impact on my sales and customer engagement at both the store and online. We have had great success growing our customer base through their program. They also have great training and customer service.

This app is a first , I've tried multiple apps that theoretically promises good user experience and reward/loyalty systems , but most of them never delivers the intended results . Gameball actually helped me boost my sales by 1.5X just by Offering rewards and points , that boosted customer retention rate. Moreover, the app allows you to track the performance of your referral and rewards programs. You can see how many referrals have been made, how many rewards have been redeemed, and how much revenue your program has generated. This information helps you to tweak your program for better results and maximize your sales growth potential.

Perfect Support, They response in imediatly. Perfect app for loyalty and rewards program. 100% Recomend

Sehr zu Frieden, mit dem Programm. kann es nur weiterempfohlen. sehr einfach zu bedienen im shop auch

The product looks great and has awesome support: Donia responds quickly and is always available. I recommend!

Quick CS response! They will answer your questions and you do not need to worry about how to use this plug-in.

Don't worry about it's difficult to use and set up because the CS is so nice and helpful for the tech me how to set up my program. Now I can easy to manage the VIP level discounts and give them more rewards. And the price is reasonable for a small business.

Servicio excelente, me atendió Donia. Increíble el trato, la eficacia y proactividad. No puedo estar más contenta.

Lots of wasted time and headaches! I so badly wanted this app to be the loyalty tool for my small business, but I am CONSTANTLY being forced to fight fires and fix bugs that seem to appear every other day. While the customer care team is generally responsive to my cries whenever there is an issue, they are always quick to assert that it's "surely not an issue with their app" and the fault of the other party (i.e. the likes of Shopify, Klaviyo, etc.). However I can say after dealing with numerous bugs over the course of the last few months, that TIME AND TIME AGAIN the resolution to the bug ends up coming from an issue that was identified on the Gameball side (surprise, surprise). Gamification and loyalty are literally the crux of my business. It is simply unsustainable to be constantly trying to identify and fix the issues of a software company that is unable to deliver on their promise. Even more so outrageous when you consider that this app is not cheap. I have easily already wasted £500+ since my subscription began. I am on the hunt for a better tool so that I can finally sleep easy at night knowing that my small business is in good hands.

we are still on testing phase however it seems very promising , the training session was super helpful. thanks Dania

We are a new partner with Gameball. From the beginning, I can tell "they have the best user experience and support!".

Amazing program that is SO easy to use! Customers love it and we love it! PLUS - the support team is quick to respond and very helpful!

Alia, Dania, and Lauren were all incredibly helpful. They are friendly, knowledgeable, and responsive. They answered ALL of our questions and really helped us understand how to make gameball work for our customers. We're so excited to continue our relationship with them and get gameball rolling on our website! Highly recommend!

Une version améliorée de la carte de fidélité où le client se prend au jeu. En quelques clics c'est facilement configurable et utilisable aussi bien boutique physique que sur le site.

The customer service of this team with a thorough walk thru is impeccable as well as the customization options.

The initial setup was difficult, but with your support we were able to get started successfully. Every time we have had problems, they have been solved with your careful support. Thank you! I look forward to working with you again in the future!

UPDATED REVIEW: I have to say the people at Gameball are very responsive and they got the problem I initially asked for (my original review is below) fixed, so this is now included! I have contacted them a few times and they have bent over backwards to be helpful and REALLY want your business to grow - thanks, Dania :-). ORIGINAL REVIEW: It has been working well, however I've had to disable it as it seems I can't exclude points from the Sale/Reduced items. Therefore, I'm regularly giving double discounts. Other loyalty point apps I've looked at have to ability to exclude discounted products and only include full price products from receiving points. I wish Gameball could do this. This is quite a big issue for me. Apart from that, it was working well.

great app and support, program works perfect for our site and our customers are happy with their rewards!

Customer support is awesome! Loved working with Lauren, she was super helpful! And really impressed with the app for our growing business.

Una aplicación con un funcionamiento increíble. Se adapta perfectamente a nuestro modelo de negocio. Seguiremos usándola sin duda.

It's fantastic! I already designed this app from an online store that I really like, but when I tested the app in my own store, I loved it! I strongly recommend!

We love the app, we are using it for more than six months now. It's perfect if you have a gaming store or anything else that falls in the hobbies niche. The app itself has really cool feature to reward the customers. It sometimes feels a bit unstable to use in the backend of Shopify, but I would overall give undoubtedly a 5 out of 5 stars. Thanks!

I had the pleasure of speaking with Lauren. Her customer service was absolutely amazing and she helped me walk through the process of getting started. She was very clear with her explanations and was extremely knowledgeable about the product. I love this app already!

So far everything is working out perfectly. Support is nice and helpful. Will keep using the app- Thanks

This app is so beautiful and delightfully customizable. Certainly worth jumping in. You can really fit it to your brand.

I am in the process of setting it up but it has been pretty easy. The customer service team is excellent and took the time to answer all of my questions. Dania is the best! I highly recommend this app as it meets my reward program needs.

Great product so far and amazing customer service, especially there partnership specialist Lauren DeSouza who we have been working with.

Dania who works in customer service chat was super helpful with all my questions about Gameball setup

One of the best loyalty programs that we have tried to work with. Lauren has been so helpful with the onboarding and setting up the strategy of our program. I'll update this review as more of our customers get to use it.

Ottima App ed ottimo supporto da Chat. La consiglio sicuramente. Il Pannello è in Inglese, ma ha la lingua italiana tra quelle in cui presentare il servizio ai clienti. Ben fatto

Super application et service client au top: très réactif et orienté solution :) Application complète pour mettre en place un programme de fidélité gamifié complet !

We have been looking for an app to support customer retention by way of loyalty and rewards. We downloaded and used 6 on the shopify store but have never been satisfied with the process or the feedback. We finally found the ONE with this app! It is incredibly easy to use, very customisable in terms of rewards and the customer service is incredible! So happy we finally found this! This is a gamechanger

Best app and best customer service by far, I tried few apps like that and Gameball is top-notch !! Thank you guys

There are so many good things about this app and the team behind it that we cannot cover everything here, but if you are looking for a modern app that's powerful, flexible, has good pricing and AMAZING customer support, look no further. We have tried so many popular apps but Gameball stands at the top of the list for sure. Easy to setup, clear instructions, very pleasing branding for your store and super powerful.

The app is very complete. We had a complicated idea that we needed to implement and we not only found the features in the app, but the customer service is really amazing, We were helped numerous ways in a very quick manner from our account rep. Keep the good work Gameball

The Gameball app is great. It fulfills all the important functions with which we want to reward our customers. Administration is simple. The setting options are also very good for the starter plan. The app works very well and the technical support responds very quickly. We would appreciate a more detailed manual for third-party application integrations, eg Klaviyo. :) Thank you

Unfortunately I have to change review-the app is not working, we haven't got one signle customer signing up for our program after spending days designing it, because it doesn't work. Support is impossible to talk to - their chat is never working. We're getting a better app.

A very good loyalty program and points app, it has a lot of useful logos, and its customer service response is perfect and fast. I will recommend this app to all my seller friends!!!

app molto completa, la sto provando e l assistenza è eccellente. contiene molti rpogrammi di affiliazione e rewards

Great app that fits perfectly our needs and the needs of our costumers. The support team is incredible attentive and proactive in solving any issue or inquiry.

We installed Gameball for our store. The experience was really great thanks to Habiba's explanations, which helped us configure the software. Once in place, the experience for the client is very interesting, and the results are there. Gamechanger!

This app is quite great, the attention they have is just perfect. (La aplicación es increible, el servicio de atención al cliente e maravilloso)

This app will be extremely beneficial in customer retention rate for us we are so excited to configure it to our customers