Tappwater
Spain
Reviews (6)
Support is very slow and unhelpful. You can only reach them by email, and they take days to respond with small, uncoordinated steps. Critical issues can take over 4 days to resolve, if they get resolved at all.
Developer reply ·
Hi, Apologies if your experience with our support team hasn't been perfect. If an issue is happening on our side, then our team usually resolves these issues in up to 24 hours or even earlier over work days. In your case, you sent an email to us on a Friday afternoon and one of our support agents recognized the urgency of your issue and replied to you as soon as possible on a Saturday, even though most of our team is out of office over the weekend. He requested more info about the issue and when you sent us an email with more info on Monday, he immediately recognized that the issue wasn't happening on our side, but instead was happening in the integration between Shopify and Stripe. Due to the issue not happening on our side, he immediately asked you to contact Shopify Support about this, which you also did and then, the issue was resolved by Shopify a day or two later :) Having said that, we are happy to have you as a customer and are looking forward to helping you run your business through our platform :) Best Regards, Seal Subscriptions app team
The invoice application worked perfectly and met all my needs. They even helped me by adding the VAT number field in the checkout, which was a great improvement. They were very attentive and responded quickly and efficiently. Highly recommended!
Developer reply ·
Hi Magnus, Thank you so much for your 5-star review! We're thrilled to hear that our invoice generator application worked perfectly for your needs. Adding the VAT number field at checkout is just one of the many ways we aim to customize and improve our invoicing software for businesses like yours. We pride ourselves on providing fast, efficient customer support for all users—whether you're creating tax-compliant invoices, business receipts, or handling international invoicing requirements. If you're ever in need of cloud-based invoicing solutions or custom invoice templates, especially for your region or industry, we’re always available at support@mlveda.com. Thanks again for choosing our Invoice Hero PDF app! Best Regards, Reshma CSM MLVeda
Quick setup, professional templates and flexible rewards make this a great value referral app. Analytics could be stronger and mobile interface needs work, but the ROI is excellent for small/mid-sized businesses without development resources. Jessa was super helpful!
Developer reply ·
Hi there! Dwight here, I'm the Sr. Customer Success Manager here at ReferralCandy. We would like to thank you for your 4-star review! We're happy to hear that you've had a positive experience with ReferralCandy. If there's anything we can do to improve your experience or make things even smoother for you, we'd love to help. Whether it's optimizing your referral program, answering any questions, or providing additional support, we're here for you. Let us know how we can make your experience a perfect one! :)
Excellent customer support, they have solved several problems in a short time. Thanks so much! We're thrilled to hear our support team could help you quickly. We're always here if you need us!
Excellent App with Quick Support! I’ve been using this app for just two days and am already impressed. When I hit a snag with translations, Mina, Alex, and Anne quickly resolved the issue. Their support was outstanding, and the app works flawlessly now. Highly recommended!
Very good app, free and the customer service solved my problem in a few seconds.
Developer reply ·
Thank you for the review. I am glad I was able to provide good customer support.
