Eleven Loves
United Kingdom
Reviews (6)
We've used a lot of apps on Shopify for various things and I can safely say that the Quizell team have been the most helpful, responsive and easy to work with of any team I've come across. We have built a quiz ourselves with limited technical ability and the Quizell team have made it all extremely easy. Where we have needed workarounds for our specific needs, they've gone out of their way to put these in place, have taken the time to understand our specific needs and have acted very quickly. We looked at a lot of tools for our quiz and this was definitely the best out there but what really has set it apart is how supportive the team have been. 100% recommend.
Developer reply ·
Hey Eleven Loves, This is genuinely lovely to read, thank you! Building a quiz with limited technical experience can feel daunting, so we're really glad we could make it easy and find workarounds where you needed them. Reach out anytime!
Really poor service. We spent many hours building a report exactly how we needed it and it came through daily. About 10 days ago it just stopped sending when we didn't change anything at our end. There is nobody at Report Pundit that is helping to fix it. 10 days on and we still can't do any of our reporting. The Shopify reporting has improved recently so we are going to have to look at using that. I wouldn't recommend using Report Pundit.
Have been using this app for this last 18 months and not found it helpful. We have been paying for the premium service while doing some SEO work ourselves. I couldn't any evidence that we were getting any benefit for our fee and so in December I tried running the automatic updates on the app. Since then our impressions and clicks have plummeted. I contacted their customer service and asked why this was and for any evidence that their app was improving our SEO. They were not able to provide any evidence and all they could suggest was undoing their auto-updates and contacting Google to ask them why our clicks/impressions had dropped so drastically.
Developer reply ·
Hi Hayley, Darrel here from Booster SEO. I hope this message finds you well. I recently came across your feedback regarding your experience with our app, and I want to sincerely apologize for any frustration or inconvenience you may have encountered. Your satisfaction is our top priority, and we appreciate your dedication over the past 18 months. I understand your concerns about the effectiveness of our app and the impact on your website's performance. We take your feedback seriously, and I want to assure you that we are committed to addressing and resolving these issues promptly. Upon reviewing your case, it appears that there may be a misunderstanding regarding the expected timeline for seeing significant SEO improvements. While our app primarily focuses on On-Page SEO enhancements, it is crucial to note that the overall impact can vary based on various factors, including your website's current state, industry competitiveness, and the effectiveness of both On-Page and Off-Page SEO strategies. That being said, we acknowledge your desire for tangible evidence of the benefits our app provides. To address your concerns, we have gone ahead and sent you an email so that we can resolve them. We look forward to your response to the email we sent you. Best regards, Darrel
After spending weeks trying to use this app I have uninstalled it and requested a refund. The worst support I have experienced. The flip book doesn't display properly, the "live help" is mainly out of the office, emails are not responded to and when I finally did speak to someone they agreed that my flip book was'n't displaying properly and that someone would come back to me the following day. Nobody cam back to me. i chased and still no response. A total waste of time. Flip book please ensure that I am refunded in full. Hello, We tried to reach out to you several times but we didn't get any news from you. Can we schedule a call so that we can give you some live assistance? Best, Kwaku
Cris was helpful in sorting out an extension to our trial as we had not had a chance to use the app yet.
Developer reply ·
Pleasure was mine! So glad that we were able to sort out all your concerns. :) - Cris
