Comprehensive Cranium Care®
United States
Reviews (2)
The best thing about this app (besides the fact that it works well with our theme - we had endless problems with the last app we used) is the customer service. The responses to customer service chat are quick, helpful, and easy to navigate. I've been given clear directions as to what the service professionals need from me, or they just go ahead and make the change quickly and efficiently. It's been a great experience overall. One thing to be careful of is that there are a couple of grammar/spelling errors in some of the email templates and information screens, so just be sure to check them carefully before publishing.
Developer reply ·
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
Great app! Incredibly easy to install, and must be easy for customers as well because the response rate so far is very high. We're getting useful information from customers without any hassle at all. Only thing that could be improved would be to have the feedback included in the email notification that says 'you've got survey feedback' so we don't have to navigate to the app every time to view the response.
Developer reply ·
Hey there, thanks so much for the review; we're so happy to hear you're loving our app! We love the simple feedback form setup, and are glad you've been utilizing it. :-) You can also reach out to our support team - they're always willing to help how they can, and are able to do some minor style changes if you had anything in mind. :-) We have flagged the email notification feature to our product team. We will get in touch with you as soon as we get an update from the team regarding the implementation. Thank you so much for providing your feedback!
