Hulk NPS Post Purchase Survey
by HulkApps · launched
View in Shopify App Store ↗Reviews (73)
Developer reply ·
Thank you for the fantastic 5-star rating! We appreciate your support and are glad you’re enjoying the Hulk NPS Post Purchase Survey. Your feedback means a lot to us! Best, The HulkApps Team
Great looking app, and when I had an issue with launching it, the support team was very responsive! Thumbs up!
Developer reply ·
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!
Just installed this app. I had some questions and their customer service agent, Juan, was very quick to help me through several questions I had. I had my survey up and running within minutes! I am excited to use their post purchase survey to improve my customer service and flush out trouble spots.
They responded pretty fast on the chat and the process was super easy. Christian helped us installing the app as we needed to upgrade our thank you page for the app to work. Thank you!
Product is great and customer service is great.
Developer reply ·
Thanks for a great review! We’re thrilled HulkApps could deliver a great experience for you.
Great app, very useful and simple. Very quick and efficient service. And it is free!
Developer reply ·
Thank you for sharing your feedback! Your support means a lot to us at HulkApps.
Really good app, support were very helpful when we had an issue. Been running for years and it's been good the whole time.
GREAT
Developer reply ·
Hello! Thanks so much for sharing your feedback with us- we're thrilled to hear that you find our Hulk NPS Post Purchase Survey great! We take pride in providing top-notch services to our customers. Since you've given us a 4-star rating, we assume there's room for us to make your experience even better. Your feedback is essential to helping us improve, so if you could share any details where we could enhance or if you had any issues, our support team is willing and ready to help. Thanks once again for your support! Best regards, The HulkApps Team
Die zwingen mich dazu daher .... Die zwingen mich dazu daher .... Die zwingen mich dazu daher ....
Developer reply ·
We're truly sorry to hear about your experience with our Hulk NPS Post Purchase Survey. We understand that your interaction with our app did not meet your expectations, and for that, we sincerely apologize. It seems like there might be a misunderstanding and we urge you to reach out to our support team who are equipped to assist you better. Reassuringly, we're actively working to provide a better user experience. Your feedback helps us immensely in this process. Danke, dass Sie uns die Gelegenheit gegeben haben, es richtig zu machen. Viele Grüße, Das HulkApps-Team
Works as expected
Developer reply ·
Thank you for your positive review! We're glad to hear that the Hulk NPS Post Purchase Survey app is working as expected for you. We strive to provide a seamless user experience, so it's fantastic to know that we've met your expectations. Your feedback really matters to us in our ongoing efforts to provide top-notch service. Thank you once again for taking the time to leave us a review. Best wishes, The HulkApps Team
Works great for us, has lots of customization choices, and is very competitively priced.
Developer reply ·
We're thrilled to hear that our Hulk NPS Post Purchase Survey is working great for you and that you're finding the customization options beneficial. It makes us very happy to know that you find the pricing competitive too. We at HulkApps strive to provide a great product at a fantastic price. Thank you for the 5-star rating! Your feedback is immensely valued, and it boosts our team's spirits to work harder and continue delivering excellent service. Best Wishes, The HulkApps Team
Extremely useful app for attribution and customer insights to inform our marketing mic moving forwards.
Developer reply ·
Thank you for taking the time to leave a review for our app. We are so happy to hear that you have enjoyed using our app and that it has been useful for you! We are always looking to make improvements and your feedback is invaluable for that. If you ever have any further suggestions or comments, please let us know. Thank you again for your support.
Hyvin toimii ja helppo asentaa. Hyvin toimii ja helppo asentaa. Hyvin toimii ja helppo asentaa. Hyvin toimii ja helppo asentaa.
Developer reply ·
Kiitos palautteesta!
This app has been a great way for us to see where our customers heard about us from. We can customize it as needed and the data exports easily.
Developer reply ·
We are so glad to hear that our Post Purchase NPS Survey App has been meeting or exceeding your expectations. Your feedback is really appreciated and it's great to know that our app is helping you understand where your customers are coming from. Thank you for taking the time to share your feedback - we appreciate it and value your input. HulkApps Team
Une application facile à utiliser, mais il faudrait pouvoir proposer un pop up pour proposer une reduction aux clients qui répondent
Developer reply ·
Thank you so much for your review! If you don't mind, please send us more details on your request? We would love to accommodate it and allow you to make the best use of our app! Merci beaucoup!
Provides useful feedback about the customer's experience with our products and allows us to make better business decisions on product selections
Developer reply ·
Thank you so much for the review! We are thrilled that our app provides you with useful feedback and gives you the opportunity to make better business decisions. We truly appreciate your support and feedback! Have a great day! HulkApps Team
App is very useful and functional. Best thing: it had a little error which I reported to customer service. Extremely friendly and very helpful. They finally fixed the problem, which makes the app even better.
Developer reply ·
Thank you for your wonderful review! We are delighted to hear that our customer service team was friendly and helpful in assisting you with the issue you reported. We strive to ensure our customers have the best experience with our app and we are thrilled to have remedied this issue. We appreciate your feedback and we thank you for your patience and continued loyalty.
so easy to use and very effective!!! we love using this app for collecting customer data and feedback!
Developer reply ·
Thank you so much for your positive review of our App. We are glad to hear that you find it easy to use and effective for collecting customer data and feedback. We are committed to making sure our App meets all of our customers' needs and we appreciate you taking the time to let us know of your experience.
Great app with a low price. I recommend it, it does its job very well and the customer service is always ready to help!
Developer reply ·
Thank you for the kind words! If you need anything else, you know where to find us.
Great app, where you can create any question you want and reporting is great aswell. Will use this app for many months
Developer reply ·
Thank you for your review! We are delighted to hear that you are finding our App useful! We strive to make the user experience as seamless and intuitive as possible, and your feedback is much appreciated.
Best app ever! The demographics of our buying customers is a very important metric for us. It's easy to get that information, so it's indispensable. 最高のアプリです！ 購入したお客様の属性は私たちにとってとても重要な指標です。 その情報が簡単に手に入れられるのでなくてはならないものとなっています。
Developer reply ·
Thank you for your review! We are happy to hear that you find our app useful and we will make sure to keep on working on our app in order to have it always meet your expectations.
Simple and Good app for Post Survey. Support is quick and comfortable. I hope below for more convenience. - Custom Setting for some Language
Developer reply ·
Hi there. Thanks for sharing your feedback. I just wanted to apologize that our glitch on iPhone12 Pro. Our experts are working on making things right for you. Please let us know if you need anything else!
App funktioniert super und arbeitet zuverlässig. Leider fehlen noch ein paar Features, wie die freie Übersetzung in andere Sprachen oder der Export von bestimmten Daten - aktuell muss man immer ALLE Daten komplett exportieren und dann bearbeiten.
Developer reply ·
Hi there! Thank you for your feedback and your input! We really appreciate it and always try to implement new ideas with our updates. If you need any assistance, please do let us know! Best regards :)
Super App mit wertvollen Funktionen für den Post-Purchase Survey! Alle Funktionen sind übersichtlich und gut anpassbar.
Developer reply ·
Hi, Thank you for your feedback! We are happy you find our app helpful and clear since that is our goal! Should you need anything, please let us know! Kind regards :)
Molto utile e comodo per gestire l'NPS e raccogliere le modalità di arrivo dei clienti alla nostra piattaforma
Developer reply ·
Hi there, Thank you for your wonderful feedback! Should you need any assistance, please do not hesitate to let us know! Cheers :)
Hands down the best app for direct response marketers. You're able to ask your customers ANY questions you'd like with this app and that's beyond marketing gold
Developer reply ·
Hi there! Thank you so much for your feedback, we are pleased to hear that the app is to your convenience! Should you need any assistance in the future, please feel free to contact us!
The app rolled out a new update as I had the app since 2019 so it caused the form to stop working form February 2022. Since then, I have spent almost 2 weeks trying to get the form resolved by liaising with the team directly. I have sent over screen recordings and placed several test orders. The team refuse to follow resolutions to get it fixed. I have proposed solutions such as raising a fresh test order but they refuse to solve this. They keep blaming devices. This is the longest length of an unsolved issue with an app I have ever faced.
Developer reply ·
Hi there, I just wanted to apologize that our installer didn't work correctly. Our manager has reached out to you to help with the issues that you are facing. Please get back to him when you can and we assure you that your issues will be resolved in less than 48 hours. Thank you,
Very good App to analyse where the user comes from or what you can improve in user experience. It's easy to use and concentrates on the most important things
Developer reply ·
Thank you for your review, highly appreciate your support :)
the app does what it says. Very easy to set up and install. Support was efficient and helpful. Recommending it.
Developer reply ·
Thanks so much for your kind words, and please let us know if you need anything else! We are always standing by to help. :) Have a beautiful day!
I highly recommend this app, It helped us to collect important post-purchase survey data from our customers. The team is responsive and very nice.
Developer reply ·
Thanks so much for your kind words! Feel free to contact us whenever as we are always standing by to help.
Support Staff were extremely helpful when we had an issue. Kept me updated on all progress and fixed the issue very quickly. Highly recommend
Developer reply ·
That’s so exciting! Glad to hear you are happy with your store, feel free to reach out for any help in the future.
顧客に対して購入後にアンケートに答えて頂くことで少額クーポンを発行しエンゲージメントを高めたり、クーポンを発行するのでinstagramのマーケティングへの協力してもらえるかなど質問項目に加えることで、強力な広告、マーケティングツールにもなります。シンプルでとても便利なアプリです。
Developer reply ·
あなたがアプリを愛していることを私たちとすべての商人に知らせてくれてありがとう。 私たちのエクスペリエンスチームはいつでも喜んでお手伝いします！
I highly recommend this app, It helped to interact with my customer and focus on the task that based on their needs. I finally found that our customers are the main part of our partners when u needs ideas to improve the quality of your service/products. kudos to the team behind NPS Survey.thank uuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu
Developer reply ·
We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-) Thank you so much!
I had an issue just after installing the app cause the submit button didn't works. I contacted the support which was really effective! They solved the problem in one day. Regarding the app, it was really easy ton configure. Not sure about a translation option => that can be improved. An easy fonctionnality which i'm sure is interesting for both customer et merchant.
Developer reply ·
The app looks great on your store! Thanks so much for the review. We're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!
Fantastic app. Highly recommend for better customer insights. Has given us valuable insight into customer preferences and what changes to make to help improve our shopping experience. Highly recommend.
Developer reply ·
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)
Although it is useful, it's not as user friendly as Zoho. The responses are not organized in an easy to read manner. Organizing responses in pie charts or line graphs would make it easier to read.
Developer reply ·
Hi there! Thank you for your feedback. We are sorry parts of our app didn't meet your expectations. This will definitely be added to our improvements list.
amazing customer support. I had a problem with the submit button , they fixed it very quickly, even tough its a free app. Thanks Priyanka. I think they can make a paid option with couple of more advance feature.
Developer reply ·
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists like Priyanka! Please let us know if we can help with anything else!
Very easy integration, no complaints so far, pretty satisfied with it in general, that's how you build trust, will check out your other products as well.
Developer reply ·
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!
I'm really happy with this app - it's easy to use, and I'm getting way more surveys filled out than I expected. Great job. My only niggle is that I wish the survey results were sent in the notification email, it would save me time in having to log into my store, go to apps, find the survey app, find the most recent survey & click on it. Please add this !
Developer reply ·
Hi there! Thanks so much for taking the time to leave us a review. Your feedback helps us get better. We'll definitely consider it for our next update!
If you're looking for a really simple post-purchase survey, this is really perfect. Easy to use and does the trick. Over 50% of our customers have answered our simple survey and it has given us greater insight into how we've acquired them.
Developer reply ·
The app looks great on your store! Thanks so much for the review, we're so happy to hear you're loving our NPS post-purchase survey app! You can also reach out to our support team - they're willing to help however they can! They are capable enough to do minor style changes - if you had anything in mind :-)
Excellent app for free - captures data and you can ask any question you like, with multiple choice options or free text input box.. and you can export the data to spreadsheet format for further analysis! Our customers use it often and it has provided some useful info for missing features on our site and frustration points within the checkout process. Thank you!
Developer reply ·
Thanks so much for your kind words. Our app can provide you meaningful insights to improve your customer journey. All the best for that! Feel free to contact us whenever as we are always standing by to help.
I would have wished to be able to find this app earlier on. This add-on helped us get a post-purchase survey up and running within 10 min with out any problems. Highly recommend.
Developer reply ·
Thanks so much for the kind words! We really appreciate the review and are so glad to hear you're loving our priority support add-on! Have a beautiful day ahead. :)
Great app for getting insights on how to improve your business. Was hesitant at first to implement but after seeing the surveys come back, has been super worth it.
Developer reply ·
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community. Best of luck with your business! We look forward to seeing your continued success.
Amazing app! We've been using it for a few weeks to find out if the whole payment process and payment gateways are working properly and of customer had any issue during the process and it's been amazingly helpful. And since it is a very friendly and simple form, our customer love to answer it, because it only takes them about 8 seconds. Love it!
Developer reply ·
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!
We are using this app to run a simple post purchase survey to find out how our users found us, primarily for marketing attribution needs. It works pretty neatly and is already helping us with new insights. Importantly, the survey loads pretty fast on the order success page thus ensuring we don't miss the opportunity to get user feedback. One of the other paid apps was actually slower than this, which is free! BTW, one feature that they could add (as a premium/paid feature perhaps) is the ability to show the survey only for new customers. That would be awesome. But, I am not complaining. This is a great free app that does what it promises!
Developer reply ·
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app for its simplicity and speed. We really appreciate it. Your request for a conditional survey has been flagged to our Product Team. We will get in touch when we implement this feature! Thank you!
This app has helped to capture customer feedback after making their purchase in how they found us and share other user feedback to increase marketing avenues and team recognition. Thank you for making this app easy to use, it is such a useful value for us. I highly recommend this for your business at any stage.
Developer reply ·
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so please don't hesitate to reach out should you have any questions about the Post-purchase survey app or any of our other apps!! Please let us know if we can help with anything else!
Great after purchase service. I raised a support ticket because my app was showing up blank to me, very quickly they checked it out and it was there, I was just needed to wait for the page to load...great job support.
Developer reply ·
Thanks so much for giving us an opportunity to assist you. Please let us know if you need anything else! We are always standing by to help. :)
Very useful to get real feedback and new ideas from the customer what they want. I recommend this all Indian stores
Developer reply ·
Thanks so much for your kind words, and please let us know if you need anything else! We are always standing by to help. :)
Great app, especially since its free. It would be great if the data was shown not only in an excel-sheet, but also in the app itself with some diagrams. Maybe in a paid version?
Developer reply ·
Hi there! Thanks so much for taking the time to leave us a review and for letting us know about the need for showing insights within the app. Your feedback helps us get better. We are looking into this feature and hope to release it in our future updates. Let us know if we can help with anything else.
Love this app. Getting some quick feedback at the checkout makes it so much easier to understand purchase decisions. Brilliant!
Developer reply ·
Hey there, thanks so much for the review; we're so happy to hear you're loving our Post-purchase survey app! We look forward to seeing your continued success. You can also reach out to our support team - they're willing to help however they can! They are capable enough to do minor style changes - if you had anything in mind :-)
This app is amazing. It's allowed me to ask my customers questions that have helped me SO much with running ads as well as our business overall. Thanks :)
Developer reply ·
Thank you so much for taking the time to leave us this amazing review.
This App works really well, easy to set up and very clean. Worked exactly as expected with no stress and I check it often. My only wish is that I could delete customer feedback more than one at a time, they build up quick!
Developer reply ·
Thanks so much for the kind words! We really appreciate the review and are so glad to hear you're loving the app. Thank you for bringing to our attention that you want the option to remove feedback in bulk. No worries though! I've flagged this as a feature request to our Product Team. If our product team decides to implement this, we'll get in touch! Let us know if we can help with anything else.
App worked for the first couple of hours, then the app dashboard would not load. I couldn't see any customer survey submissions or make any changes to the app. Deleting was the only option as you can do this from Shopify without entering the app.
Developer reply ·
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate it if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Love this app! Helps me get some immediate feedback from my customers about how they heard of us and what they are looking for from us! SO useful and so easy to set up!
Developer reply ·
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
I use this app to ask how the experience was on my store and at checkout, it's been really useful to get insights. The app works great and I thoroughly recommend.
Developer reply ·
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
Thank you for excellent Tech Support/Customer Service, very much appreciated. Looking forward for your updated PRO version.
Developer reply ·
The app looks great on your store! Thanks so much for the review, and please let us know if you need any assistance :D
I love the fact that HulkApps gives you a workable app with all the features completely free. We were actually paying for additional services, apps, and platforms, and we've switched to the HulkApps for almost all of it. I ran into my first issue recently and they were so fast and professional about fixing it, keeping me diligent on updates. Excellent customer service, excellent app, and excellent features make this a complete 5-star option you should use.
Developer reply ·
Thanks so much for the kind words! We really appreciate the review and are so glad to hear you're loving the app. We definitely pride ourselves on offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists!
The survery was easy to construct and this is good for understanding what my client needs. TQ for providing such a great free app!
Developer reply ·
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to use this app for fulfilling your client's store needs. We appreciate the kind words. Please don't hesitate to drop a mail if you ever need any assistance from our awesome support team! :-)
Amazingly simple/sleek. You'd be silly not to have this if you want to have some basic feedback from customers.
Developer reply ·
Hey there, thanks so much for the review; we're so happy to hear that you found our app useful for your store. We appreciate the kind words. :-) Have a beautiful day!
Great app! Incredibly easy to install, and must be easy for customers as well because the response rate so far is very high. We're getting useful information from customers without any hassle at all. Only thing that could be improved would be to have the feedback included in the email notification that says 'you've got survey feedback' so we don't have to navigate to the app every time to view the response.
Developer reply ·
Hey there, thanks so much for the review; we're so happy to hear you're loving our app! We love the simple feedback form setup, and are glad you've been utilizing it. :-) You can also reach out to our support team - they're always willing to help how they can, and are able to do some minor style changes if you had anything in mind. :-) We have flagged the email notification feature to our product team. We will get in touch with you as soon as we get an update from the team regarding the implementation. Thank you so much for providing your feedback!
Great app free and basic does exactly what it on my store(https://valuelink.shop). Many list coming.
Developer reply ·
The app looks great on your store! Thanks so much for the review, and for allowing others to see how it looks by linking your website. :-)
I use this app to help me understand my customers better. I ask different questions each month to see if we are on the right track. The feedback i get is valuable. I really like this app!
Developer reply ·
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get valuable insights from your customers! We appreciate the kind words about our app. We look forward to seeing your increase in feedbacks from customers while using Post Purchase Survey app. Thank you!
So easy to set up, can't wait to start getting some feedback from customers and getting some better results!
Developer reply ·
The app looks great on your store! Thanks so much for the review, we wish you all the very best with your business! We look forward to seeing your continued success.
Easy to use and set up, just finished the install. Pretty intuitive! Can't wait to start getting results!
Developer reply ·
Thanks so much for the kind words! HulkApps are known to be super easy to use. Please don't hesitate to reach out should you have any other questions about Post Purchase Survey, or any of our other apps! Best of luck with your business!
I have just done installation after using another of the great Hulk products, it was a breeze...looking forward to using it.
Developer reply ·
Hey there, thanks so much for the review; we're so happy to hear you're loving our Post-Purchase Survey app! We love the simplicity our apps bring, and are glad you've been utilizing multiple apps from us. :-)
Super easy to install and gets the job done perfectly! Let's use get the feedback we need to ensure our customers are having the experience we want them to!
Developer reply ·
Hi there! We're thrilled to hear that our Hulk NPS Post Purchase Survey app is delivering exactly what you need and is helping you to obtain necessary customer feedback smoothly! We're proud that we could make the installation process effortless for you. Your satisfaction is the ultimate motivation for us to strive more in improving and delivering quality services. We truly appreciate your amazing 5-star review! It's feedback like yours that keeps us going. Thanks for taking time to share your experience with us. Best regards, The HulkApps Team
