STEINS|ART
Germany
Reviews (2)
definitely a good starting point in theory, but when in comes to practice... when I create a bundle of 6 products, my POD partner won't get the information of each 6 SKUs, but only the (self-created) SKU of the bundle, which he can't use in our fully automated process. AND: if I create a bundle with products of multiple variants, e.g. 3 products with 3 sizes each, my customers are not able to select the size for each product in the bundle. only one product in one size can be selected - and the price doesn't change either...
CAUTION - Gelato automatically imports all current products from your store and syncs also all orders from different suppliers "as a feature". You have to deselect the option manually to import orders and you currently cannot deselect the import of all products. I cirrently have 2 gelato products and 80+ products from other suppliers, which are not the business of gelato. In times of data protection, this must be an opt-in feature to be selected with full awareness - at least an option which can be deselected... btw, the onboarding is also quite complicated and orders will NOT be fulfilled automatically from the scratch. So, I lost a big opportunity :-(
Developer reply ·
Hi Siegfried, Thanks for the great call earlier. Once again, we're truly sorry about your onboarding experience, and really appreciate the feedback points which we'll use to improve. We'll be emailing you shortly with the actions we've already taken, as well as our next steps, as we want to ensure you are delighted with our system and have the necessary tools to easily manage products and orders to your preferences. Please don't hesitate to reach out to our Customer Service team, who are available 24/7, for anything you may need. We look forward to supporting you. Best regards, Kyle Customer Service Manager
