Art by Amy Labbe
United States
Reviews (2)
They keep changing the wholesale signup forms and emails and then say that Shopify did it but it's all thought their platform. They keep telling me it's basically our fault and to do the same thing that we were doing a few months ago, I have to add in 10 extra steps when all it took was an email and one link before. If you don't need to review your wholesale applicants to see if they are fraudulent like we do, this app is for you. Unfortunately, we have hundreds of applicants that lie and make up their own "business" that we have to review. You spend a lot of money with this app every month for it to be so extensive and confusing.
Developer reply ·
We’re sorry to hear that the recent changes felt frustrating or confusing. It was not our intention to shift blame or add unnecessary complexity. We depend on customer feedback like yours to continually make our app better. In fact, your feedback has shaped recent improvements to how new wholesale applicants are reviewed. We’ve specifically addressed the issues you encountered by updating the review process to offer more control and clarity, while still keeping things efficient. We know the balance between automation and security is especially important for stores like yours, and we’re committed to making the platform work better for your needs. We’d love for you to give us another try, and if there’s anything more we can do to help streamline your workflow, please don’t hesitate to reach out.
I have been trying to reach help for 4 days in a row with zero response. The label choices are minimum so it appears this app will be useless trying print on smaller Avery labels....
Developer reply ·
Hi, there. I'm sorry to hear you've had a hard time reaching our team - we're experiencing a large volume of support requests right now, so if you've reached out via email it may take longer than usual for someone to get back to you. If your issue is urgent, I'd recommend reaching out via live chat, or by messaging us on Facebook or Twitter. If you're trying to print on a label size that isn't compatible with the default template, we should be able to assist you in changing the size set in the template's code. I'd like to find out more about what you're trying to do and see what we can do to get that working for you. I'll follow up with you via email for more details and we can discuss there. Thanks! - Brie, Shopify Support
