Imogen's Luxuries

Jade in support was very helpful when I had an issue with the subscription not showing on the product page. All resolved very quickly :)

Very simple set up and very helpful customer service

There is no customisation when it comes to customers leaving reviews on the shop app. The email request can't be modified and you can't even see what the email looks like that Shop sends!. You also don't receive notification when a customer writes a review, they just automatically publish it. I use Judge.me where I customise my emails and make it more personal, this means though customers receive 2 requests. With this SHOP APP you cannot turn off the "Review Collection" button, it's stuck onto "ON" with no facility to toggle it off. I contacted Shopify help and even they can't do it. Too many bad issues with this app and very little opportunity to customise it for your own individual store. I'm going to delete it if I can't toggle off the reviews! Worse than useless and not fit for purpose re reviews.

Had a technical problem with Google console *missing reviews* etc. I contacted Joseph at Judge.me support and he fixed it all for me the same day. Very pleased, excellent service and a great App to gather verified reviews, highly recommend! Thank you Joseph

I really like this app, it's reliable, easy to use, easily customisable and improves the customers experience. I have tried other apps and always come back to Tidio.