Eat Your Words Custom Cookies

Super unhappy with Form Builder for several reasons: 1) No ability to duplicate a form, but instead must build each from scratch, a ridiculous waste of time. 2) Adding photos to a form has to be done within the HTML code of the page on which the form will live and frequently, any addition to the code creates errors within the data collected through the form. 3) Form data does is not connected to anything within Shopify -- new records or orders are not created within my Shopify store, requiring manual effort to create orders when customers submit via the forms. 4) "Edit Preferences" from "View Details" in my Shopify app list generates a "file not found" error, making it impossible for me to change my account preferences, cancel my account, etc. 5) Support limited to email only for first 2 levels of account, which honestly is too little for such a manually oriented app.

Functionality 4.5 stars. For a shipper of gifts, this app will make ordering multiple gifts destined for different people so much simpler for my customers. For that, I am super grateful and happy. Service 5 stars. Thus far, my interactions with and the proaction of the customer success team members has been super. This is really important for me -- business owner, chief baker and director of IT (among many other things!). Intuitiveness and required technical knowledge 3.5 stars. Opportunity is with training and support materials, in particular. Not everything is logical and there is limited help text while in settings. Images and descriptions of what things are, where they are found in the workflow and what impact selecting x vs y will have would be worthwhile additions to training materials. Overall -- I am very happy I decided to get Giftship and expect that my customers will be very happy, as well!